Berkeley Car Rentals

Big disappointment

Pros: Nothing was good!. I was not able to get my rental and I had reserved with Hertz through kayak. I still have not received my money back my trip was interfered with I am very disappointed with my rental from Hertz. And I want my money back!

Cons: I reserved my car I called the dealership to make sure they take debit cards, I was told that if I added my AAA membership I would be able to use my debit card. I added my AAA membership to my reservation I went to pick up my rental and was told I could not use my debit card. Even though hurts is already charged my debit card they did not let me continue the rental I had called the day before . I still have not received my money back my trip was interfered with I am very disappointed with my rental from Hertz. And I want my money back

Poor service and lack of apology

Cons: I had booked a car for 6pm and picked it up at 6:05. The team was there but leaving and did not do anything to help or apologisefor the situation. I had to go next morning at 6am to the Hertz shop at the airport to make it in time for my meeting and was charged a lot more than the Kayak offer. The rental team at the Herz shop there did not explain that I was prepaying for petrol and so I lost USD 45 for petrol. I also asked for a GPS and paid USD 16 for a GPS that was very slow and lacking in detail, so I had to take several detours. All in all a poor experience and it was not helped by unfriendly and defensive Hertz employees who did not apologize or attempt to remedy the situation.

Pros: Was way to expensive!!! I will never use Hertz again!

Cons: Hertz is expensive

Kayak / Hertz Rental Revie

Cons: - no registration in car - Hertz employee forgot to do vehicle walk-around at time of pick-up - Broken windshield wiper - vehicle different than description online at time of booking (I booked a Nissan Versa or simlar and ended up driving a Toyota Yaris)

Pros: Not one thing - see what I didn't like

Cons: We didn't get to rent the vehicle because it wasn't clear at all that this particular SFO airport Hertz rental center wasn't at the airport, even though it was listed on Airport Rd or Drive. Only when looking at the fine print re hours of 8 to 6PM did I see this nasty detail, and realize that this wasn't at the airport and our flight wasn't going to get us there in time to pick the car up. This FORCED us to go to Uber and then a cab ride to come back to the airport at the end of our trip. This only available Hertz car was $300 higher than the deal I'd committed to. This was without a doubt the worst Kayak experience I've had in terms of expense and not having a vehicle when we really needed one -Roger

Pros: nothing, i did not use them.

Cons: I had to use a different company because hertz was not able to process my payment even though i tried two different cards. They did not have a chip reader or a keyboard to type my card number in. Unfriendly and unhelpful and downright rude. It threw off the beginning of my trip i was excited for because i had to leave and then go to the Oakland airport. Will never use Hertz again.