Pros: Everything was good. Car was nice and fuel efficient
Cons: i don't know if I'll drop it off after hours again. I wasn't charged the day I dropped it off, called a couple days later and I still haven't been charged despite them saying they put it through over the phone. Makes it hard to be able to plan my budget.
Oct 7 2016
Convenient and economical
Pros: Perfect for a weekly rental in town
Nov 8 2016
Pros: great staff, great rates
Nov 30 2016
Pros: Received a free upgrade.
Car was perfect.
VERY MUCH appreciate the lack of insurance hard sell!
Return at SFO was very smooth.
Dec 31 2016
Very bad experience
Cons: Hopefully, I went the day before I had to pick up the car and they told me that there were no more available.
Jan 3 2017
Pros: The pickup location was very convienent and the car was a great value. The gas tank wasn't really full but I drove the car a long way, so this wasn't a major issue. The car interior smell was a bit off, like someone may have smoked in the car in the past.
Jan 5 2017
Didn't get the car
Cons: I didn't get the car although I received a "successfully reserved" email. I was told just the day before my rental day that they got overbooked and I couldn't get me the car. They couldn't do anything (couldn't got the car from another site) nor could I do anything. All my friends were ready and were expecting to our trip. Quite disappointed.
Mar 30 2017
Pros: Great customer service.
Apr 13 2017
Great customer service
Pros: Friendly, efficient, fast service even when they are busy.
Cons: I had booked a car for 6pm and picked it up at 6:05. The team was there but leaving and did not do anything to help or apologisefor the situation. I had to go next morning at 6am to the Hertz shop at the airport to make it in time for my meeting and was charged a lot more than the Kayak offer. The rental team at the Herz shop there did not explain that I was prepaying for petrol and so I lost USD 45 for petrol. I also asked for a GPS and paid USD 16 for a GPS that was very slow and lacking in detail, so I had to take several detours. All in all a poor experience and it was not helped by unfriendly and defensive Hertz employees who did not apologize or attempt to remedy the situation.
Aug 12 2016
Pros: I rented a Chevrolet Malibu and like the car very much.
Cons: Both car keys attached so one person has to have them with them. Should one be lost they are both lost??
Oct 4 2016
Cons: Charged me for insurance that I had already prepaid through kayak
Oct 10 2016
Pros: I had smooth ride. I throughly enjoyed the journey.
Oct 18 2016
Friendly and efficient
Pros: I felt taken care of !
Dec 9 2016
Pros: nothing, i did not use them.
Cons: I had to use a different company because hertz was not able to process my payment even though i tried two different cards. They did not have a chip reader or a keyboard to type my card number in. Unfriendly and unhelpful and downright rude. It threw off the beginning of my trip i was excited for because i had to leave and then go to the Oakland airport. Will never use Hertz again.
Dec 29 2016
Pros: Not one thing - see what I didn't like
Cons: We didn't get to rent the vehicle because it wasn't clear at all that this particular SFO airport Hertz rental center wasn't at the airport, even though it was listed on Airport Rd or Drive. Only when looking at the fine print re hours of 8 to 6PM did I see this nasty detail, and realize that this wasn't at the airport and our flight wasn't going to get us there in time to pick the car up. This FORCED us to go to Uber and then a cab ride to come back to the airport at the end of our trip. This only available Hertz car was $300 higher than the deal I'd committed to. This was without a doubt the worst Kayak experience I've had in terms of expense and not having a vehicle when we really needed one -Roger
Dec 30 2016
Kayak / Hertz Rental Revie
Cons: - no registration in car
- Hertz employee forgot to do vehicle walk-around at time of pick-up
- Broken windshield wiper
- vehicle different than description online at time of booking (I booked a Nissan Versa or simlar and ended up driving a Toyota Yaris)
Jan 8 2017
After a bumpy start, all went well
Pros: Staff was very helpful to find a solution when no cars were available although we booked way in advance.
Cons: No cars available on our pick up day and time
Jan 21 2017
Pros: Was way to expensive!!!
I will never use Hertz again!
Pros: Very nice proprietor. Very nice car (upgrade from what I'd reserved). Helpful orienting me to car controls.
Cons: Nothing I didn't like but I wish they didn't close so early on Saturday. Had to pay for an extra day because I couldn't get back from my trip by 1:00 PM and there was no option to leave the car and the keys.
Apr 6 2017
Pros: The staff upon pickup were very good. The car was clean and in good condition.
Cons: Returning was slow as there was only one employee who was staffing the desk, washing cars, and moving cars around the lot. This seems unfair both on the employee and customers waiting.