Berkeley Car Rentals

Terrible customer service

Pros: Price

Cons: I had to wait an hour for a pick-up and call twice . I then waited another 45 minutes in the office waiting to be helped. The car was dirty, and when I started it I discovered it had less than a quarter tank of gas. Even the man who checked me out told me this Hertz has terrible customer service-and he works there. I won’t ever rent from this location again.

Long Wait and Overchanrged

Pros: My Upgrade

Cons: I had to wait 45 minutes to an hour to pick up my car. Additionally, I just checked my credit card statement and they charged me an extra hour and an entire day for the upgrade. Seems like a scam. I called the 1-800 number to get it sorted out and the woman I spoke to was very helpful.

Don’t use their gas!

Pros: The car was very clean

Cons: They convinced me to use their gas instead of filling the car up before returning, claiming it would be less costly to do so, which was blatantly untrue. I happen to have the exact same vehicle at home, and it has NEVER cost me more than $26 to fill my tank. Well hertz charged $37. I didn’t appreciate the trickery, so to speak.

Cons: They were closed at the pick up time I booked. I haven't received a refund.

Never Again

Pros: Nothing to like.

Cons: I showed up at 10am as scheduled to find 15 people in line with one person behind the counter. The place looks like an independent used car lot with the Hertz name barely visible. We waited 155 minutes with no movement in the line (I didn’t get far enough in like to make it through the front door). I called the Enterprise office just down the street while standing in line to book a car there. Left Hertz, walked to Enterprise and was in my car in 5 mins. This place is not the quality expected with Hertz. Terrible experience. Zero customer support. Never again.