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The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
The room was very spacious,comfortable and clean! Everything was very good on the whole
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
Room & service No drinking water,fruit etc., in a premier room
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
Location & comfort
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
Only brief overnight stop on a long journey so really not able to comment Very warm
It was clean and reasonably priced Quilt was a bit small
Location, ease of acess
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Excellent access to Motorway network Excessive noise from adjacent room.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
it was good for the money. i didn't like the tiny bed
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Room very spacious Breakfast expensive for what we got.
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
was a great location by bluewater, clean and good value for money
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
nice and warm in the room, one night it was very noisy in the corridor..
friendly staff, willing to help, close to amenities
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
Too bad the price did not include breakfast!
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
cleanliness and very helpful and polite staff none
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
everything the noisy people in the next room
Staff were very helpful
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
location food, over priced
The room was a very good size and so were the on suite facilities.friendliness of all staff was good The bedroom carpet needed to be cleaned or changed
Friendly helpfull staff. Good food. Parking could be a problem.
Most importantly the duty manager was an absolute star! She made really all effort to make us welcome and was very efficient indeed! A service with a smile and personal touch that you can not find very often anymore. The room was excellent apart from our little problem in the night everything was brilliant. Plumbing! The radiator in the bathroom was banging all night which limited our sleep to a couple of hours max and unfortunately marked an otherwise superb stay down.
I enjoyed the spacious room and large bathroom. It was very romantic and warm.
Breakfast - Room was of a reasonable size Reception - appeared 'phased' by situation including dog which property's web-site said were welcomed at no extra charge and this was found not to be the case! Room, although reasonably contemporary was beginning to suffer from the usual British disease of lack of maintenance and care!
Property in very good condition & clean Book a double room online, on arrival find that there was only a twin available
A very good location in the park area. the food was excellent and the staff where very helpful. No would use this hotel again.
Room was very nice good size & very friendly staff I think it was a bit over priced £90.00 seems a bit expencive for a pub. Breakfast the fresh cooked was good but continental a tad tight hardlt anything.
Within walking distance to the venue where our function was. We were told that the room was one of their luxury rooms, not sure where that idea came frrom. Carpets up the stairs and in the room were very dirty, room size ok, old sash window that was permanately open, mind you it was so very hot and stuffy in the room all night that we would not have wanted in closed. Room passable certainly not luxury!
The decor; comfortable bed A smell of smoke permeating from the bar beneath the room.
Price & professional staff
Excellant stay None
Easy to get to, and lovely gardens to rear- however Hotel does not make the most of this amenity, it is difficult to work out how to get out there and when you do you have to climb past tables and chairs. Hence on a beautiful sunny day most people were sitting indoors in the rather dark lounge area while I had the lovely sunny gardens all to myself!
There was good parking facilities and it was easy to check in and out. Staff were helpful without being obtrusive. It was an excellent location.
It was quiet and clean, i only used my room and not the rest of the hotel. I was allocated a twin room, even though i booked a month in advance, and had to sleep seperately from my wife.I would have liked the opportunity of booking a double from the outset. if i had known it was going to be a twin i wouldn't have stayed here.
Comfy bed Cost not good value
It was clean and comfortable. The bed was a bit too spingy for me as I have a bad back.
I would like to see decaf coffee in the rooms. Also when going for breakfast, nobody told us the routine or even offered coffee/tea, I had to ask after having fruit, halfway through cooked breakfast, even waiting for the toast machine to toast 4 slices of bread!
The peace and quite & spacious room, location, the cheaper version of paying for breakfast on arrival :-) Was on business, arrived after 10.30pm (5hrs travelling) got room service, wrong wine sent back got changed, mix up over credit card everything seemed to be paid for seperately? ( why can't it just be charged to the room?)
Convenient to my planned activities. Good reception staff who efficiently cleared the necessary paper work. 1. The corridors smelling of cigarette smoke. 2. Our room smelling of cigarette smoke and no air freshner in the room despite asking for some. 3. Our friends had to request a change of room as theirs was designated a "smoking" room. This meant our party were not on the same floor. On making our booking we had not been offered non smoking rooms. We had assumed all the hotel would adhere to the non smoking rule throughout. 4. Limited evening meal menu - all options were cancelled in favour of an Italian evening despite having been offered a varied menu on our arrival.
Carpets, furniture, shower curtain stained. Shower poor, grouting in bath poor. No freeview channels on tv
Rooms clean and comfortable When I arrived at the hotel, there was no booking under my name. They didn't received any booking confirmation from active, but I did! I had wrote two emails at the hotel before my arrival to check the booking. The hotel received my emails (sent reading confirmation), but never answered me. I had the booking confirmation number and I had the print of the booking confirmation sent by active hotels! But people at the desk of the hotel didn't know anything about my booking. Finally I could have the rooms I needed (and the rooms were ok, clean and comfortable), but only because there were vacancies...
Easy to find, it's just off the m25. The Room was spacious and bright. Windows were of poor quality and you could not open or close them. Hot water supply was variable - sometimes there was ample the next second there was none. Make it difficult to have a shower.
Very Old fashioned
Location, price Tv Reception very poor, staff could not cope with the amount of guests at breakfast. Therfore standard of food, replacement/ replenishment of jams , milk etc was poor. Only bath towel available no had towel. No phone to call reception.
location to shopping centre. value for money
All the staff were very friendly and helpful, I particularly want to point out the night porter as I arrived very late both nights and was immediately identified by name and everything was ready for me
Friendly staff at hotel, nice buffet breakfast, full english! Bathroom freezing, room cold even with 2 large radiators as the windows were very draughty and let all the heat out. Water not very hot and water pressure poor no bath plug and taps blocked so could only use the inadequate shower.would of been nice if bed was a bit larger just have small doubles.would go back in summer but not winter.
Check in/out very good,staff good room only satisfactory as hot water took a long time to come through,and when did,did not stay warm for long,causing problems with showering. Breakfast food very good,but was not in good supply and had to be asked for,and as it was only being kept warm,was very soon going cold as the plates to put it on were cold
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
Breakfast Far from undeground, too cold in the room, absence of tableware
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
helpful reception staff
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
The reception staff were very professional and friendly. Bed too small in disabled room. My daughter's room on the other hand was very comfortable with a big bed.
Extremely polite attentive and friendly staff.
Polite , easy parking & convenient
Tube Station adjacent to hotel Not all staff gave the same level of customer service
It was chosen for convenience, near to our son's student digs, plus right next to a tube station. Premier Inns usually do "what they say on the tin". The rooms are far too hot. No air con and if the windows are opened the traffic noise is very loud.
The friendliness of the staff both at reception and at breakfast. No
Excellent service and staff. Very attentive and friendly staff whom could not be faulted. Clean, comfortable rooms and suitable for a family of four and was excellent for the tube which was directly opposite the hotel which was a real bonus but it did take one change and about 30 mins to get to any tourist site in London which is just about acceptable I believe. Good value for money Room could be heated but cooling meant leaving a window open but not too noisy. The Inn was a bit out of London if that is where you want to visit but provided you can put up with a tube journey of 30 mins was not really an issue.
Hotel was only 30 mins from liverpool st station. It was good after spending all day in central london to get away to Redbridge. beefeater next door was ideal. We have stayed in over ten different hiltons and i can assure you the breakfast was on a par with them. Our room was immaculate. Bathroom spotless. We paid £260 for 3 nights for 2 adults and 3 children. Really good value. The girl who served us at breakfast was really polite and courteous as were all staff. A really good hotel for a city visit. Check - in not until 2pm which I suppose is understandable but some hotels do start check - ins from 12 noon.
the staff were very good, helpful and caring. no air conditioning, but a fan was supplied when asked for.
The staff were very polite and courteous Yes I am 64 and there was no lift and i had a very full case and a smaller one and no lift,blessedly enough although the receptionist was a petite girl she did help me up the stairs 3 sets of them.My room was near a very busy road and both sets of sliding windows would not get even close to closing to shut out the noise which was all through the night.So thank goodness I was only booked for 1 night.Besides those 2 negatives the rest was very good.