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Most of the staff were friendly or at least did their job. The manager on duty; Jacky seems to be willing to help customers. It is good that they have hot water, tea, and coffee at the lobby all the time; not only at breakfast! The guy who checked us in made a big mess when we were checking in. I have been to other Super 8 locations where the breakfast is much better and facility is more pleasant. Towels were not that clean; yet, they seemed to keep them clean because the cleaning personal were willing to change the towels every day.
Beside the water it was quite. We stayed for three nights the first night we were up all night due to water running in the bathtub. It was so heavy we could hear it through the closed door. When I asked them to fix it they decided it would be easier for them to move us but we had to move right then (we were on our way out for the day. Luckily we were not on a tight schedule!) When I went to transfer our things the maid was cleaning the room we were being moved to. When I went to tell the front desk and ask if we could move later I was told no. Go tell her you are moving now and do it. I was not about to interfere with the maid, her job is a lot harder than the front desk! And why was I supposed to tell her we were moving rooms? Isn't that the job of the front desk? When I got back to the room to ask the maid if I could move ( and very embarrassed about it btw) the mantenience man was there arguing with the maid about us moving over. When it was over I asked if it was ok if I moved our stuff while she was cleaning (my family is waiting in the car) she said no. I had to wait until she was finished. Thankfully, she was almost finished so by the time I got our things gathered I was able to move it all over to the new room. The maid asked me why we were moving and I told her about the water she exclaimed, "I told them about that yesterday." Excuse me? They knew before they put us in the room and didn't do anything about it? The rest of the stay was okay until we were leaving our room to check out. The door handle literally fell off when we went to open the door. Nice.
I felt like I might get stabbed
The hotel wasn't clean and the tub had someone hair in it . I couldn't take a shower and the bed was sitting on wood broad crazy I would never stay here again I need a refund back to me.. And the manager was nasty to me he wouldn't give me my money back at all.
Requested non smoking room with king size bed, room reeked of smoke so asked for new room and got a small bed.
There was 't a thing that we liked. First the key didn't open the door. So the front desk sent us to a non smoking room that smelled like smoke. The room was dirty, the light above the mirror did not work. We we turned down one of the beds the sheets had not been changed. There was dirt and hair all over the sheets. All night long there were people yelling. It was the worst motel experience we have ever had.
I LIKE THE PRICE. THAT IS IT The staff was horrible. I would not recommended this place. The manger was rude and unprofessional, HE KEPT HARRASING ME ABOUT A ROOM THAT WAS ALREADY PAID FOR. CALLED THE POLICE ON MULTIPLE OCCASIONS. I DID NOT ENJOY MY STAY.
It was close to the airport as we had a connecting flight.
It was close to the BWI airport. They only had a smoking room available.
It was nasty, roaches and spiders were all over, the taxi cab company they use was horrible. The cab was filthy and it stunk so bad. the staff looks dirty and looks like druggies. I would not recommend this place to anyone.
For an over night stay near BWI to catch an early morning flight, this place gets the job done. It is respectably clean, but obviously not much in the way of amenities. A great economic option, for flying out of BWI. No shampoo, just soap in the bathroom
Staff are friendly and helpful
Price This motel was horrible. It was dirty. The room smelt horrible. There were holes in bedding. The neighborhood surrounding the hotel was unsafe. I didn't sleep because I felt so unsafe.
The rooms were furnished with newer looking furniture. It was also a nice distance from the city. We were close enough that it was a 10-15 minute drive but we didn't have to worry about parking like in the city. The hotel didn't give us any shampoo or conditioner. The internet was kind of spotty.
Rooms were great. They were aged, but very clean. The staff was nice. The parking lot was very brightly lit. This was the first time I stayed in a room with a pet, and it was nice this was an animal friendly location. I'm not sure is $20 is average, but it made the trip more convenient. The lobby was meh.
It was clean and easy to get too. The free breakfast was very weak and I did not eat there.
This guest did not leave comments about this hotel.
The bed was adequate, the facilities in the room were as described. The room AC units leave puddles on the public walkways you have to navigate past. The lobby is the size of a parking space. People are checking in/out and this where you are supposed to get breakfast as well. Everyone had to dance aound each other!
For the price range... I expected a better room... Must be a pricey area. Same ole hotel room. Nothing great.
cleanliness, spacious, great customer service very comfortable this was my first visit. but there was nothing i had a complaint about
Location, friendly staff, price Awful smoking room , smelled like a bar in the morning ... Disgusting smoke smell
This guest did not leave comments about this hotel.
Nothing. Absolutely nothing. There is no customer service at all to be rated. The room carpet is very filthy. The bed sheet and pillow covers are very old. The microwave was not clean. Not enough light in the room. I still have nightmares about staying in this room.
I did enjoy the TV and the channels. Manager rude and nasty. Lights were on a sensor and bathroom sensor was not in bathroom and light would cut off while using restroom.
Internet connection was good. Room had a smell, the breakfast was non-existant, furnishings were old and beat.
Was put in a room in the basement. quiet n isolated. Carpet was water stained. room was very humid even with a/c. need dehumidifier.
I liked its location near our event and many shopping centers. The room was kept very clean and updated. The a/c worked very well. It also had a microwave and small fridge. I also appreciated the larger size room set back from the main road. The breakfast buffet is in the check-in office. There is no lobby or breakfast seating. Parking is limited due to the position of the hotel on a hill directly beside the roadway and residential neighborhood. Concert guests made lots of nighttime noise.