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Dusty comforter Our allergies were very bad in the room I had to kill a Cockroach crawling on the wall
Under the circumstances of the conditions of the room the staff was the only upside at this hotel. They tried to accommodate us the best they were allowed by upper management. Cleanliness was biggest issue, walls/doors covered with dirt, linens were stained/worn out, bed sheets worn out and wouldn't stay on the bed. Ceiling fan cover in bathroom was missing,nothing was wiped down in the room, clock, lamps, dirty and grimy.
Friendliness of staff The fact that the price was originally $----/night, yet I was charged $---/night.
Although I was given a smoking room initially they did accommodate my request for non smoking I called in advance for a late check out but by the time of arrival was told there would be a charge per hour for late check out. The do not disturb tag was completely disregarded as the maid service persisted to knock and knock an hour before checkout.
Run down. Outside lights shined in the window all night. Shower had rusty water coming out of the faucet.
Hotel was not clean. Free breakfast... Muffins, bagels & cereal nothing to brag about.
Staff was nice Hotel was extremely dirty, the sheets looked & smelled like they never got washed. Looked like someone threw up & never got cleaned up. It smelled like cat urine everywhere. And we had roaches/sm bugs in the room and on the night stand. We ckd out early.
Room had LIVE roaches, moldy wet carpet, toilet only flushed when it wanted to, and they were remodeling the lobby so no breakfast was available. When I asked if they were discounting the room due to no breakfast she gave me a very sarcastic nope.
convenience of location Bed sheets smelled of body odder. bead cover had never been laundered. Carpet filthy had not been vacuumed in months especially edges. Floor at breakfast area dirty and sticky. Children of staff loud and in way when trying to enter buildings.
This guest did not leave comments about this hotel.
That it was quiet Room smelled like smoke. Not a lot of breakfast options. Short on towels
We have no complaints about our stay at the hotel. The rooms were comfortable, everything was clean and the staff was very friendly. The breakfast lady was great. The elevator did make a very concerning noise.
The staff was friendly and helpful. The room and lobby was clean and inviting. Breakfast had several options appealing to the whole family.
The coffee was good. Lobby smelled like an ash tray when I walked in. Clerk at front desk said it was a 'no smoking' hotel but obviously it had not always been this way. Smelled like an old ash tray in the lobby. Rooms did not smell like smoke.
The room was VERY clean-- which was important to me because I was traveling with my young children. It was also in a safe location. The lobby smelled of cigarette smoke-- which made me worried about the room - but once we got on the elevator - things were fine. The lobby/breakfast area is small and doesn't feel very clean - especially compared to other comfort inns. Just FYI
room was a nice size. nice big TV too. Not really... The front desk people werent very friendly and the breakfast area was cramped... but I dont think those are a very big deal personally. I would stay there again.
Close to food but be careful if you get there late. ..Everything in Brenham closes at 11pm. Your choices will be Denny's or Jack n the Box. We got to the hotel late but I did not think the staff was friendly. They say pets stay for free all over their own site but it's not true.
The staff was friendly. Our room was not clean!
Great location. Very near shopping and restaurants.
The room and front desk staff The entrance to the hotel off main road and the breakfast and eating area. The breakfast area was way to small for that size hotel.
The beds were comfortable, the pillow selection was great (they give you both soft and firm pillows!) and the staff was terrific. The lighting in the bathroom is awfully low, please up the wattage in there.
Location Indoor pool closed early
location breakfast was not appetizing
The location I did not like the elevator cause it was extremely small to me the bed was hard but other than that everything was nice
Hotel staff was friendly The fire alarm went off at 4:30am, we had to stand outside for almost an hour in our night clothes.
Staff was super friendly and accommodated our request without hesitation! We like eggs and bacon for breakfast all they had was cereal...
I'm not a picky guy, my wife is a bit. This place reeked in the lobby and halls. When I arrived a staff member was sprinkling Ajax and spraying with a water house on the front entrance. He couldn't be bothered to stop, so I had to walk through and around him. With all of my luggage and clothes. Inside we were met with an apathetic look and a greater concern of writing down our vehicle information, than any interest in our hospitality. The lobby and hall smelled musty and slightly fishy. Upon entering our hot, stinky room I managed to get the ac running. I was super stoked to find a few DIFFERENT types of mold in the shower. I was pressed for time so a room change was out of the question. Upon return to the room the ac did catch up. Barely. That night I found the bed to sag and the pillows to be wore out. If this were the review of a nagging whiner I wouldn't be concerned. I have never complained. I probably wouldn't have. But you sent the email and you asked. This was my worst ever motel stay. I get it, super 8 isn't the Hyatt. But damn See above
The smell in the room
The drapes did not close out the street lighting outside, very annoying. The Air Conditioner was so loud it woke us up all night long coming on and off. Very little rest.
Stayed 11 Nights at this wonderful Hotel. Decorated with the highest quality designer decor.Absolutely beautiful and immaculate rooms, lobby, pool, and public areas. Great breakfast, fantastic variety. Fantastic Staff who are so welcoming, and ensure every request is fulfilled to your satisfaction. The hotel was filled to capacity during my visit, and the Mgr. & his staff made sure everything ran smoothly. We were treated unbelieveably well. Everything about this property is more than ''First Class''. You are going to love staying here, we Certainly Did!!!
Wonderful mattress, pillows, sheets & comforter. So comfortable with a nice accomadating staff. I was traveling to Warrenton, Texas everyday and the commute was long.
I stay here 22 nights every year. Consistent high quality .The Mgmt.& Staff ensure everything is First Class.& Well maintaned rea. The Bedding is new, fresh,so comfortable.Room totally redecorated. The rooms extremely comfortable with every amenity possible included. Sparkling pool and hot tub.Breakfast delicious and huge variety.. The Mgmt. Staf make sure you are welcomed each day, and provide everything to make your stay the most enjoyable. The BEST Holiday Inn Express I've stayed in, and I travel extensibly. Great value for the price. You will really enjoy your stay here!!!
The Mgmt.& Staff is just terrific. Exceed every expectation of a professional, yet warm and welcoming hotel. Great breakfast and plenty of it. Great pool and hot tub, exercise room. Wonderful Business center. The rooms are so plush, new decor, elegant, fabuouose bedding, and sooo comfortable. This facility is top rate. Warm, inviting, immaculate. Everyone insures your stay will be a memorable experience. I stay here 22 nights a year when traveling. Never disappointing. Each trip better than the last. You will love this property.
Very friendly staff. The free breakfast was nice too. The hotel is well marked, but the parking entrance is not. This hotel is off a one-way access road running along the main highway. If you miss the parking lot entrance, you have to drive a few miles around the one-way access roads to get back to it.
They were very friendly. I booked a smoking room and got a non smoking. However I survived.
I had an upstairs, nonsmoking room. I can't speak to the quality of the smoking rooms, but the people I saw leaving them gave me the impression those rooms would be pretty gross.
Nothing Very outdated and everything poor quality (towels, bedding & pillows, even soap & shampoo samples)
Cost per night was very good. Beds was as hard as a rock as well as only 3 small pillows for a king sized bed.
Ac blew COLD...but it blew dirty air..clean filtets.. Transients. ... Weekly rates avail Linens need updatin too much noise One star at best...too much for so little
Green pool unswimmable, no frig or microwave, mold on shower curtain. Uncleaned tile, filthy room, daylight shines all around door when shut . Smells bad very gross. Outlet covers away from wall. Scum in and on tub and bathroom tiles . TV bluefish color . They charged my credit card X 3 . Just so gross . Dirty dirty gross. Do not stay here. I have pictures to prove what we stayed in.
Very dirty and old. Had to ask the front desk for Kleenex coffee remote control for TV and ice bucket.
Very nice room for the price. Obviously an older property, but nicely rehabbed and well maintained. Their free breakfast had a limited selection - cereal, toast, waffles, juice, milk - but was still a nice way to start the day. Very friendly staff too!
The lady when we checked in was very nice. She went to a little trouble moving our current room to a quieter part of the hotel. The bed was hard as a rock. It felt like we were sleeping on a box spring. I even checked to make sure we weren't.
Location Only Room Cleanliness was below expectations. Bed sheets felt dirty. Air Conditioner and air circulation was poor. I was very disappointed with the room TV. It was a old Zenith TV with a low vision screen. I will not stay there again.
This guest did not leave comments about this hotel.
Location Had to ask staff to clean commode, and to get light over desk to operate. No chair at desk. One brought the next day after requesting. Ice machine old, rusting, and not operating to full capacity.