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Pleasant staff, nice little restaurant and bar. Easy access to downtown and north side businesses. Comfortable room and king bed, nice workstation in the room. Room was supposed to be "accessible", however the commode is way too low and no grab bars. Shower tub was very clean, but is steeply sloped and slippery, because it is clean! Some anti-skid surface is needed.
Great staff and food was pretty good. The rooms were a decent size. Stores are close by. Desk/dresser takes up too much space in bedroom. Location is a little way from the freeway.
The staff was super friendly, especially the morning Bistro staff. Lounge/Lobby includes a nice business center. The room was really small. Two people cannot walk past each other through the hallway space leading from entrance to bedroom area.
The bed and linens were top quality and super comfortabe. The bistro was clean and modern, meeting and gathering area downstairs was large and comfortable. LOTS of built in USB ports for easy accessible phone charging! The staff: 5 STARS; they were friendly, efficient and could easily staff. 5 star hotel in any large demanding city. We were in for a swimmeet at the YMCA, very close to the pool. The small flat screen TV was hard to view from anywhere but the pull out sofa right in front of it; our phone was broken, the heater would blast cold air at times. Weak shower head. Creaky ridiculously slow elevators.
Desk staff -excellent. The breakfast that came with the room was served at the Starbuck's counter. Underwhelming, but free and as good as other hotels withbreakfast rooms. The good part was not maneuvering around other people-and Holiday Inn and Hampton and those ALWAYS have kids underfoot, not being watched. This was a nice, clean, quiet night after a loud New Years party.
The hotel staff was very courteous which made the stay more enjoyable. My issue was with the inability to keep the air conditioning going. The cooling system automatically turns off after a set number of minutes. Subsequently, I woke up very very warm both nights. For this reason alone, I wouldn't stay at this hotel again.
Low cost of dog fee
Location PRICE! Wall thermostat in the room was broken. Television remote controls worked poorly. Staff wasn't very helpful.
Residence Inn includes breakfast, dinner and coffee and they clean the rooms daily The price is similar
This guest did not leave comments about this hotel.
The hotel was very nice - clean, with nice amenities. The staff was phenomenal! Very friendly and helpful. We would definitely stay here again. We felt that the parking fee ($31 per night for valet) was a little steep.
Check- in time is at 3pm. My fiancé and I got there at 330 to stand in line for 20 minutes and then be told that our room wasn't clean yet. They pointed us towards their restaurant and said you can get some drinks and food to wait for your room to be ready. After spending $80, waiting 2.5 hours, and complaining multiple times our room was finally ready and cleaned at 6pm at night!! They gave us a free drink as well as free breakfast coupon the next time but we were still very frustrated having to wait in their restaurant for our room to be ready 3 hours after check in time. If check in time is at 3pm then the rooms need to be ready!
Valet was quick and friendly. Restaurant food good. Room was clean but sink drained too slowly. Convention that CONSUMED the hotel. Since has an open concept interior, convention seemed 24/7. Unfortunately, to add insult to injury, 3:30am fire alarm sounded Saturday night. No bill under the door in the morning so felt compelled to stop by front to check out. Many, many smokers at the doors and the smell of smoke on occasion inside.
Closeness too the Bradley Center
Great hotel, but parking for one night was $25. Pretty steep considering you're in Milwaukee Wisconsin.
Horrible Staff and will never stay there again
Bobby the doorman was so friendly and helpful!
Room was clean and comfortable. We arrived at 9am and were able to check-in then, which was amazing. The room had a refrigerator (nice) and was walking distance to lots of shopping, restaurants, sights, etc. The restaurant in the lobby had a great buffet breakfast. Had to pay $25 to park the car overnight.
Good location close to Bradley Center Parking is expensive and difficult to get to. Hotel is definitely in need of an update - it's looking kind of shabby.
Closeness to the Bradley Center The room could of been cleaner. old food in the refrigerator.
A good breakfast if included on your booking. Room was clean, but parking at $25.00. There was parking on the outside across the Bistro 333 that was a little less. I would stay here again.
Issues with booking. Paid for the king suite and when I got to the hotel they did not have a king room available. They downgraded to a double queen. Not satisfied.
Everything was very clean and the staff were very helpful. Expensive parking. Could've parked somewhere else in the city for much cheaper. There were a lot of business people there and no family attractions such as a pool.
Location The fitness center was good-I wished there was a lap pool. The computers in the business center were slow and hard to get into the internet at times.
Ambiance and location were great. The corner room on the 15th floor had a great view. Elevators could be quicker.
Very nice accommodations, The only issue I had was with the bathroom, the door had a huge gap at the bottom and no lock, the toilet looked like it was out of a public bathroom, and the the shower pressure was deplorable that it made showering challenging and long.
Great stay! Thanks Dan for the great service!! Nothing.
Loved the look of the hotel, the gallery, and the staff was great! Also walking distance from many great restaurants and shows. Parking is not included in your reservation, no microwave, no mini fridge, old out dated televisions, and house keeping kept bugging us.
Elegance of the hotel Long walk from parking garage.
The rooms are old & out dated. The beds are horrible.
Great location Take of and clean the ac vent better
Great hotel if you are attending a show at The Pabst Theater or Milwaukee Rep since all three share a common lobby. Check in was quick and friendly (thanks Cory) and the room was spacious and clean. The candy/RedBull/bottled water purchase basket was a bit strange, but the rest of the room was fine. Parking is expensive for the area ($27).
Beds not that comfortable
Great customer service every time we visit. You can't beat this great downtown location.
Fire alarms all night
One of the best in Milwaukee. We had to move to another 4 star (hyatt) on the same street after a day due to lack of availability at intercontinental and it was much inferior.
Quiet room, easy walk to the show at the Riverside, cozy bedding, perfect room temp, courteous and helpful staff, excellent and affordable restaurants within walking distance. Arrive after 6:00 pm and leave before 8:00am so parking very reasonable at $8. everything was wonderful
If you need to be in Downtown Milwaukee, the hotel is well located, has parking (though it's really expensive with in and out privileges -- and I say this as a Bostonian used to paying out the nose for parking), and the public spaces of the building are really nice and well maintained. The gent working the desk when we checked in was also a delight and gave lots of useful recommendations about what sites to see and where to eat. A+ to that guy. Our room itself was pretty low end, especially for an Intercontinental. The air conditioning didn't work, every piece of furniture was damaged, and the walls and bathroom showed a lot of wear and tear. When the front desk staff was alerted the ac didn't work, the guy simply said, "Oh, sorry." D- to that guy.
The location is fantastic and the price of the rooms great. The room with 2 double beds my adult children had was pretty disgusting. The lamp had huge stains on the shade and the mattresses were all stained and disgusting looking ( they always check for bedbugs because my oldest son travels a lot and has seen them in hostels and nice hotels). The room was just very dingy and looked like a 2 star hotel Our room with a king was better but all the mattresses need to be upgraded and replaced. Carpets need cleaning etc The Kilawatt for brunch was okay. Food was not great....bloody Mary's were not so good....food adequate
It was great, and the spa was excellent. The view was good from the room. Was surprised Internet was not complimentary.
Beautiful hotel with tons of character and charm. Good service, friendly staff, comfortable accommodations. Hotel lobby bar and Blu were excellent. Complimentary breakfast in the Cafe offered good food and full choice of anything on menu. Onsite amenities such as spa, shops and additional restaurants offer an extra touch. For the price of the rooms, wifi was not free. Given the necessity in today's day and age, not to mention that it is complimentary in many more basic hotels, this was a big let down. Especially when service in the tower is spotty for mobile without Wifi. It felt like a nickeled and dimes amenity. Clientele felt a bit uppity.
The Club option is nice...quite a refuge from a horrible room. Couldn't check in until 5:00 despite the 3:00PM check in time. Tub and sink had hair in them. Bedding was ripped.
Beautiful historic hotel. Comfortable, clean and we enjoyed our stay.
We booked a last-minute room at the Pfister and loved our stay from start to finish. The room was beautiful and clean with a great view, service was stellar, and the location could hardly be improved. It doesn't hurt that the hotel is where we stayed after getting engaged! Great experience and we will definitely stay again next time we're in Milwaukee. Pretty much perfect.
I do like the atmosphere and location of this hotel. They forgot to freshen up our room. We came back after being out for the day to find the bed not made and no fresh Towels.
Old school charm and service The decor, the people and the vibe.
Amazing hotel. Everything was 5 star.
The hotel is clean, excellent amenities, friendly staff and good good location. I'd stay again and recommend it to others.
This is a beautiful hotel We had the $200 room. No fridge or extra sink. I thought it was a little lacking for a luxury hotel. I guess we should of upgraded.
Loved the ambience in the lobby. The room we stayed in was clean with a great view is the lake. Have to pay for wifi in this current age of free WiFi everywhere.
Nice clean room staff is exceptionally well-trained and friendly Food was very good at two of the restaurants I was able to dine at the catered meals were good, maybe a little better than average, although the waitstaff could have been a little more attentive to clearing plates of finished diners. Although you can tell they have great smoke cleaners, the amount of smoke encountered in the casino is still noticeable, and the only way to the restaurants is through the casino! The checking out process needs some help - I haven't had to physically check out at the front desk in years, unless I wanted to. Usually there is a receipt under your door the day of checkout.
Rooms were very spacious. Breakfast was not included. Gave lame reasons not to provide breakfast. Left side of the building was leaking. No pools. Will never visit nor let friends visit here.
Staff, shuttle service Location, outdated, overpriced, no vending machines, dirty rooms
Beautiful interior, non-homogenized aesthetic, helpful staff, great central location, tasty food on site and a complimentary shuttle available for those working in the area. Neighbors could be easily heard at times, but it is an older hotel so that kind of comes with the territory.
The room and bathroom were very large Overall, the hotel seems a little shabby. The blinds in the bathroom were dirty and sticky. One of the elevators wasn't working upon check-out, so after waiting 10 minutes or so for the other one, I had to carry my suitcase down the stairs. It seems expensive for what feels more like a motel than a hotel.
The room was nice and the bar/lounge area was also nice The location was in the bad part of town Front desk staff was rude The check-in was a hastle since there are two ambassador hotels across the street from one another Room key didn't work first night coming back in to hotel Shuttle van was a cargo van with squealing brakes
I loved that the consiarge Eric helped me out with setting up our room. He was great!! Food also was great from Envoy. Everything was wonderful. One of the front desk people ( Connie I believe her name was) she was very crass toward the person that had dropped some items off for me the night before we checked in. Also the box that was on front of the TV did not work when I hooked up my laptop with the HDMI cord.
Nice rooms, spacious and well arranged. I'm guessing they never move the furniture at all when they clean because there was all sorts of trash and food under the couch an TV stand. Soft beds, lots of pillows.
Beautifully restored Art Deco hotel. Staff friendly and attentive. Room very large. Free shuttle to any location downtown which was convenient. Great proximity to Marquette University.
The room was bigger then expected, which was nice We had to pay $20 to park and they had snow on the roof of the parking garage, so we got stuck along with 5 other cars and had to help push each other out
Excellent in every way. Super clean and comfortable rooms, very nice restaurant, bar and coffee shop, great fitness room with machines and free weights (thanks for those) and the friendliest and most competent staff you'll find anywhere. Great place!
Rooms are really spacious, clean, comfortable, pretty, and quiet. Front desk staff and bartenders in lounge were great. The parking garage is a hassle. We had problems with the machine getting in and out. We also weren't able to take the free shuttle because we got skipped in line twice, but it wasSt Patty's Day and shenanigans will happen.
Dirty old hotel. No vending machines, unhelpful staff. The area around the hotel was not in the best location.
Good value. Good matress. No closet, small wardrobe.
Good location. Clean. Comfortable room. Staff was nice.
No refrigerator in room or microwave
The staff was great, hotel was clean and comfortable, easy access from the interstate. Jackson from house keeping went out of the way to make things right, he was wonderful! While everything was clean, there were several places the carpeting was torn and pulling up, and there were no refrigerators in the rooms, when I asked, I was told they have a few that could be rented, but none were available....has been a long time since I have stayed in a hotel without one, was very surprised that a hotel of this "stature" would not have them...plenty of space available in the room...
My daughter loved the complimentary spa items; I hated them because I hate essential oils. ImpressI've hotel for the price. When we arrived around 12:30pm Wednesday there was a room service tray outside of a door down the hall. Thursday morning it was still there, and the strawberry was so fuzzy with mold, I have to believe it had been there for days. It was gone by Thursday afternoon, however. The hall always seemed to be cluttered with housekeeping carts, and doors were left open to staff-only rooms that probably shouldn't have been open.
They were there when we arrived. I questioned about a second night reservation and thought we had a nights stay reserved. When we returned the following night we found we did not have a reservation and that the second night would be much more costly than the first. We stayed elsewhere!!
Rooms were clean and hotel is great for getting shuttled to and from Miller Park, the Zoo, and any other attraction within a 5 mile radius. The shuttle service took too long to come and get us from the zoo. We were told it would only take 15 minutes. We called 20 minutes before we would be ready and the shuttle came 1 hour and 45 minutes later. So just call the shuttle plenty of time earlier than you need it to be safe.
It is easy to access from the expressway. It is a newer hotel. It has a bus that takes you to the Brewers game.
comfortable bed and great shower. excellent location for getting about town.
My wife and I stayed at the Iron Horse Hotel for a short weekend getaway from Chicago. We loved the hotel. The food at Smyth was great; don't miss the goat cheese appetizer and pork belly. The bar was also a really nice touch; the decor was all dark leather/wood and the cocktails were great. The staff for the entire hotel were some of the best I have seen and I stay in hotels 3-4 nights a week for business. The only reason I gave the hotel 4 stars instead of 5 is due to the dog policy. We live in a high-rise in downtown Chicago that allows dogs, so we weren't expecting to be bothered by a little noise. However, there were multiple occasions when dogs would be crying and howling (most likely from being left alone in an unfamiliar room) early in the morning and late at night. This wasn't the best for our romantic weekend away, but wouldn't stop me from visiting the Iron Horse Hotel in the future.
Whole experience from check in to check out was incredible. Rooms were very large, extremely comfortable, well appointed and stocked. Staff was extremely friendly and attentive to all of our requests Nothing
I stay in hotels all over the country and this place was one of a kind. If you like motorcycles, staying here is a no brainer. You're a short walk away from the HD Museum and the feel and decor of the hotel has a rugged-modern vibe. I didn't get a chance to hang out at the bar but it looked like like a upbeat scene. Their signature restaurant was excellent. That I didn't have my Harley with me!
Ambiance & relaxed atmosphere -- w/great staff! N/a
It was a casual atmosphere with an elegant touch. The rooms we had (we stayed on the way to and from Minneapolis) were unique. We had two different corner alcove rooms, and each of them were fantastic. The Patio was comfortable and a lot of fun. We were there for the first Thursday night of the season (biker night) and we very pleased.
The Iron Horse Hotel has a very industrial, contemporary decor that is AMAZING! Every detail is considered!! Nothing
Professional , courteous staff Aircondituoner system old loud
Although it appears outdated from outside, hotel is clean & rooms are comfortable. Easy access to freeway, Miller Park, mall. Staff has always been friendly each time I've stayed.
Location was nice. EZ to highway and to Miller Park, Fair, and downtown
Staff was a bit slow, but courteous. Room was clean. We only needed it for a place to crash, so we didn't need much. We asked for informaiton about taxis, since we knew we would be drinking and didn't want to drive, but the only option given was the one owned by the person at the help desk, and I thought it was outrageously expensive. So we found our own solution. Also, it would have been nice to have a fridge in the room. But no fridge.
We got a really great deal to stay for two nights during summerfest. We booked about 3 weeks ahead of time. The hotel is in a very nice, safe looking area, with access to plenty of stores and restaurants close by. It also is located with easy access to highways. The staff was friendly and the hotel clean. We enjoyed a neatly furnished room with a comfortable king size bed and charming niceties. The bathroom was functional though outdated. The pools (indoor and outdoor) were clean and busy. I noticed that the indoor pool had a very nice wheelchair lift. We were somewhat disappointed that the hotel housed two pools and no hot tub. They had two workout rooms, one for cardio and one for weight lifting, these were both very nicely done and contained a large amount of exercise equipment. Overall, a great experience for the price. Lack of hot tub.
Bathroom was not clean. There were shaving clippings all over the sink area.
The location is excellent, great views of the river and right next to the river walk. Within walking distance to some really great restaurants. Quiet, and the room was very comfortable! No parking lot, so you either pay to park or pay for valet service. Also, no free breakfast so we had to pay almost $30 just to eat breakfast.
The showers are nice. The blinds are really poor. You need thicker blinds to keep the light out. You can't keep the blinds open and expect to have any sort of privacy. The door from the shower to the rest of the room does not seal, so coming out of the shower is freezing. The walls are paper thin and you can hear EVERYTHING from surrounding rooms. They say the mattresses are firm. There are not firm.
I liked that it was near a lit of fun bars and restaurants. I also thought it was fun and had a very cool look to it! Beds we a little hard.
The staff was friendly. The property was awesomely located. The place was clean. Everyone was on board to help and make sure people enjoyed their stay. The honest to goodness only issue that I had throughout my entire stay was the wifi kept crashing on me. Other than that it was perfect.
There basically is no room. You feel cramped from the moment you arrive and realize you cannot pull up to the door and cannot park. Very casual staff. Maybe the 30 year olds like things this way. We do not. We will not be back.
Loved the design, decor and features. Hip & modern without the overkill. Comfortable beds and spotless rooms.
The room was recently updated and the set up was great. The fridge wasn't working and there was actually some old half drank water bottle in it. And no ice machines on floor.
Friendly staff, great selection of food in the lobby. There was no hot tub, only a pool.
Courteous staff, great decor, and clean room. The amount of endless noise in the hallway ALL night. Several parties were screaming from outside to someone staying on our floor.
Friendly staff, modern and comfortable accommodations, free water in the room. Great location, valet parking was mid-priced at $25 per day. We chose Aloft because I've stayed at the properties in other cities and had a similarly pleasant experience. And we had to find a place with a swimming pool. Aloft ion Milwaukee is well worth it. not much to dislike as we stayed for one night and the experience was very good.
Cool rooms Kinda dirty guys. House keeping woke me up and I had already called for late check out. Not cool
Location was close to everything including an awesome row of bars. The rooms were nice and spacious and the staff was friendly. Parking is limited to pretty much only valet but they were at least quick in getting the car. The biggest issue is noise. I could hear the people in the room next to ours having conversations without any difficulty. This place was popular with bachelor and bachelorette parties which meant the noise at night was extremely loud and went into the early morning.
Staff were incredibly helpful and sweet. Very cute rooms and spa and roof access was amazing! some loud guests during the night. Bed was firmer than I prefer.
Huge room, comfy bed, pet friendly. Good location. Room rates are not inexpensive, so one would expect a little more for their buck. But not at the Hotel Metro. Apparently, they must feel their location, which is good, and the fact their aren't a large hotel is enough. Luke warm showers, no matter time of day. Nickle and dime with charges...for instance a room service fee of $4 if you charge something on the room. Even if you go and get it yourself in the restaurant to bring up to the room, Ridiculous. And a surprise $4.99 historic preservation fee, which is clearly NOT going into upgrading their hot water delivery system. Because of these things, I would not recommend. There are plenty of other cool places to stay in Milwaukee. Don't waste your money.
This hotel is a historic site. The rooms have character and are large. The staff is very friendly and helpful. I would rather stay at a hotel like this than a chain hotel.
quick, easy check in, excellent room, convenient & available. Airport shuttle driver had safety equipment dirty, out of order and in walkway of persons boarding & un-boarding. Driver was advised personally & well in advance of need of airport pickup, and left my party & another stranded in frigid weather awaiting whilst attempts of phone contact from two independent needs went unanswered & mis-routed. I feel very strongly this was deliberate to obstruct our timeliness. Report to onsite management went without response.
Access to freeway and area locations. Expedient check-in. Cleanliness. Antiquated shower head and bathroom sink outside of the bathroom.
We needed to stay near the airport to see a family member off on an early am flight. We drove a long way. It was wonderful to go into a clean, very comfortable room to sleep. The staff were very helpful and pleasant, even helping when we had trouble with the flight which extended the stay a bit. It is our place to go in Milwaukee, now.
The staff were very accommodating and friendly. The breakfast buffet was amazing expensive but very good. The hotel décor was very nice and the hotel overall was very clean and modern. The only problem I had was that the bathroom in my room was not very clean on check in, and due to time constraints I was not able to get the situation rectified so I just had to deal with it. Fortunately when I did mention it to hotel staff they did apologize and gave me a nice discount off the price of my stay. So I was pleased with that. I would absolutely stay there again if ever in Milwaukee.
Seemed newly remodeled Way over prices snacks ($2 for a small bag of chips)
Originally put me in a smoking room without asking if that was alright. Switched me into regular room after I complained. A nasty old tea bag left next to phone. Never followed thru on wake up call the morning I requested one.
The staff was very helpful and personable. It was extremely clean the beds were comfortable the shower was amazing the breakfast better than most free breakfasts. Felt safe and comfortable I didn't like that I didn't have any money to top. due to an extremely rough day prior to arriving at the hotel. Next time I stay I will make up for it.
Upon arrival we were greated NY friendly and very helpful staff. Night front desk service was incredibly rude and crass and didn't seem to care about either. I would not return bas we on the night staff's attitude ever again!!!
Staff was very nice. Free shuttle to downtown. Asked for a quiet room, got a quiet room. Big rooms. Nice shower. Free parking. Cute bar downstairs with a really nice bartender. Semi-seedy location, just wouldn't go walking around by yourself at night. A/c kept going on and off, so we were either super cold or hot.
Location is great for our purposes. Heater in room only operated on High Fan. Was extremely noisy. Low fan DID NOT work. Noisy hallway at 2AM and again at 3AM. Breakfast, normally very good, was cold this trip.
Excellent value. Free breakfast. Free WiFi. Clean. It was a busy weekend and they did not have sufficient parking.
Sketch place for sure.... too many other options in the area to even consider this hotel.
We only stayed one night while we made a trip up to a Brewers game while we were staying in Chicago. The hotel has a shuttle that will take you to the game and back for $10. We didn't use this feature, but it is a nice one to have if you don't have a car. They will also shuttle you anywhere within 2 miles for free. The room was clean and quiet. Parking and wifi are free. Parking filled up at night when we returned from the baseball game, but we parked on the street with no problems. The free breakfast was typical of a free breakfast, but when trying to save a little money it is a nice feature to have. Do not leave valuables in your car or anything that looks tempting. We did witness a man walking around checking in cars and pulling on handles. When he saw us watching he got in his car (with a child in the front seat!) and drove off.
Great breakfast and free shuttle if willing to wait a bit. Shower was hard to shut off and bathroom not the cleanest. Also front desk was always busy with in person or calls.
Definitely not what was advertised. Room was dirty, stains on chair, curtains, phone was filthy, tv wouldn't turn on. Would not return to this hotel.
Not too far from Old World section of Milwaukee. Made the walk once. Room was nice enough. Its got everything you need (fridge, safe, decent shower, A/C, etc.) . The staff looked like work release clients from a halfway house but they were all fairly friendly and helpful with directions and carrying bags. Cheap. WiFi had serious issues. Would drop and stay down for hours. Had I known that I would have never stayed. The neighborhood isnt ideal. Lock your car. When I asked about the shuttle taking me to the airport they told me they wouldnt recommend it because sometimes the driver "oversleeps" and to take a cab or a bus instead. This was fine for a single adult male staying a couple days with a vehicle. Probably wouldnt recommend a family on an extended trip though.
Front Desk Staff was great! Cleanliness of the sheets when ready to turn down for the night, looked like there was blood stains on sheets. When calling down for service to get new sheets they brought them up but we had to change the dirty sheets and did not give us all new bedding just a fitted and a flat sheet.
The staff was very friendly and tried to help the best they could Our rooms were not ready at the check-in time. We had booked two rooms and we were able to get into one room an hour late and the other two hours late. At the price, It was unacceptable.
Intensive training on staff, was very evident where I was approached by every person that worked in the hotel with a smile and inquisitive in nature to see what I might need. Was there for four days for Summerfest and had recently stayed at a Kimpton in Austin on rainy Street and enjoyed it. I was able to the enjoy the upstairs rooftop bar for a very short period as it was too busy . Complementary bicycles were a very nice touch, as I am putting them at two of my rental properties now for clients that come and stay . Not having coffee makers in the room is a mistake. I understand the need to possibly get people out of the rooms too co-mingle down in the lobby, yet it's imperative that the first thing I do when I wake up is have a cup of coffee while I shower, news , prepare . I do this at every hotel I stay and this is the only hotel that has not offered it, and I know that's coming through some type of other reasoning either to generate coffee sales or to make the lobby appear bustling. I do not like the open shower which was the same in the Austin hotel. I like to slide a door shut or have a curtain as I feel rushed to get out of the shower because I am feeling like I am getting water all over the floor, which was somewhat the case. I'm not sure who's design idea that was but not crazy about it .
Location Restaurants were cute and good food Bar upstairs was cool with all seasons porch Comfortable bed Dog friendly New building Staff was friendly Clean Open air shower (looks cool but it's cold) No cell service in building Valet is a bit pricy Toiletries were sparse (my lotion was half used with a hair on it) Views not good from room (HVAC units and alley)
-Availability of gym and pool -comfortable bed -complimentary breakfast -internet access (good speed) -unable to control room temp for 5 of 6 nights there (could not make warmer) -no newspaper available as advertised -carpet stained -whirlpool tiles not so clean -older equipment in gym
Big rooms. Seperate sleeping from living. Our room was disgusting and dirty. There was something I the carpet that was red and bubbly. The couch was horrible and flat. The room smelled old and moldy. also saw the cleaning ladies clipboard as we walked out of our room and it said the room next to ours was "bed bug city".
Front desk staff were excellent, shuttle to ball game Housekeeping did a poor job
The view from my room was spectacular due to all the fall colors along the river and from the Anchorage for dinner. The bed was fantastic, and on par with a Hilton regular traveler, so it was nice to see this location has kept those amazing beds. Hopefully their renovations don't change that. I had a King room, and it was spacious. The restroom is the only part that needed true attention. The hallway noise is notable, and the walls are typical of most places in that you can hear most noises above a conversation level. The facility is undergoing a major renovation, and I was privvy to enjoy one of the last meals available from the Anchorage. My waiter/bartender Brian was FANTASTIC and a wealth of information for local attractions and the man truly knows his alcohol...I'll probably return there after the renovations are completed just to see what they did with removing the beautiful fish tank and that amazing brass bar rail with the elephants. I felt the room charge was okay, and fully expect it will be more when I return. Hopefully the renovations will make it worth it and that Brian will still be working there for dinner/bar service! Great location...
Major major renovations. Initially thought it was closed. Could not find the lobby easily. Restaurant closed. Construction started early; luckily I was already awake and ends late. Had to walk through construction site. Guy with propane torch on ladder right above my head as I was leaving. The construction job would have been shut down if in Califiornia. Hotel should be shut down or they should give out construction helmets to guests.
The room set up was nice the bed and pillows very comfy. The bathroom was nice and clean. Hotel adequate for quick 1 night stay in an emergency. Hotel is not downtown as claimed. Riverfront view deceiving per website pictures. The pool was 3.9 ft and staff I asked didn't even know they had a pool. Fitness room not open. Room trash can was not emptied. Only saw one staff member explain amenities hotel had to offer. When asked about hotel amenities was instructed its was a brochure in room this was not the case. No microwaves in room or hotel period. Even for a sale price of $100 a night not worth the stay should have been a $60 a night rate. Will not stay again pictures and description of hotel not accurate. Look elsewhere if you want to swim, be in the actual downtown area, warm up food and knowledgeable staff.
Very comfortable room...simple, but comfortable. No vending machines for snacks; no gift shop.
Although the hotel is under renovation, the guest rooms on three of the floors were not affected. I thought the room was clean and comfortable, and there was ample parking. I would stay there again.
Room was clean and hotel was generally quiet. Claimed that a data entry or data transmission error from Kayak or Booking.com caused the loss of our reservation. It took more than 15 minutes to find and correct the error while we waited. The entire first floor is under construction, including entryway, lobby and hallways. Patio was closed except for lunch and dinner.
The rooms were nice, clean and comfortable. The staff was very friendly and the shuttle service was easy to use. Breakfast not included
The staff at the hotel were amazingly friendly, helpful, and seemed to truly care if we enjoyed our stay. A gentlemen name Lamont, allowed my 7 year old niece and I enjoy the pool an extra half hour after closing time. Most staff got to know my niece and I were staying there for a few days just the two of us while her parent worked, they live in Milwaukee and I was visiting from Colorado. A nice gal at the front even asked about our Geocache searches etc. Food was fabulous as well! I really wouldn't change anything it was right on!
The hotel is being renovated and you were forced to walk through the area bring worked on and the only ones without Hard hats were the guests. Having to walk through a construction zone is dangerously. The hotel should have been shut down during this portion of the renovation
Clean place with a nice staff and comfortable room
The room set up was nice and it was a good value for the price. My only conpliants are super easy fixes for the next time around. I would recommend it. Liked the breakfast too! The bathroom hadn't been swept well so there was yucky hair on the floor. The room smelled a little weird when I walked in. There was a light on the building right outside my window. Easy improvements. Sweep, do a little shop vac magic around outide of room. Spray some spray. Room 204 I believe.