2.0
What I liked: *Great deal considering the car I got and it actually made me want to rent more often when in the same situation. *Very friendly check-in. *The car itself was very nice and has me considering buying one myself now. What I didn't like: *No helpful salesman available by phone to aid in decision making; nothing but antagonistic recorded voice commanding the proper response from the customer. In other words, the exact opposite of friendly, helpful and responsive customer service. *Horrible man at counter showed up to work at 12:30 and when I came back 20 minutes later, he had "gone to get some coffee"! Just 20 minutes after showing up for work, at 12:50 he then took a 20 minute break, not coming sauntering back to the counter until 1:10, never apologized or sped up his slow walk when he saw three separate customers waiting for him to get them their cars. There would have been four of us but the second lady to show up had already left since she'd waited for over 10 minutes for the guy who was supposed to be working. *Same horrible 'employee' with his "Hey, that's how it works" and "take it or leave it" responses has no business being behind a counter.Reviewed Nov 4 2022
review from![kayak]()
8.0
People were great Car was clean and drive fine but had horrible blind spots for meReviewed Oct 8 2022
review from![kayak]()
2.0
Budget called last minute to let us know that the vehicle we had reserved for the morning was unavailable. They were unwilling to find us another rental car as we were dependent on it to get to our flight (1.5 hours away) in the morning. Their customer service was terrible, basically telling us that it was our problem and not theirs. We expected more from a trusted company :(Reviewed Nov 13 2021
review from![kayak]()
10.0
Cons:Everything was goodReviewed Jul 28 2020
review from![kayak]()
2.0
Pros:They overcharged me $250 this company is terrible will never use Budget again.Cons:HonestyReviewed Feb 14 2019
review from![kayak]()
10.0
Pros:Easy pick up and drop off.Cons:It was all good.Reviewed Dec 26 2018
review from![kayak]()
10.0
Excellent servicePros:Your employee was very polite and helpful, if she were my employee I would give her a raise :-)Reviewed Oct 26 2017
review from![cheapflights]()
5.6
OverchargedPros:Representative was pleasant, but not helpful.Cons:I pointed out the contract from Sacramento was wrong and was told I'd need to contact them to correct.Reviewed Aug 23 2017
review from![kayak]()