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8.0
The woman at the counter did a great job considering there was only 1 person for 15 customers and the computer was down. She was friendly & helpfulReviewed Mar 25 2022
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7.9
Cleanliness outside but we understand that previous customers dropped off overnight and no cleaning at airport. Great mileage per gallon.Reviewed Jul 25 2021
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2.0
Cons:Kayak has earned my business for many years by making sure the quoted price wa accurate and incl all costs. I was quoted $367 for my car, received a Priceline confirmation at that price, but my rental agreement upon picking up the car was $441. After spending hours calling and getting the runaround on auto attendants and live support people who always blamed me or one of the other two parties (kayak, Priceline, Budget) I have no choice but to dispute the charges and never use Kayak or any other pricing engine. I’ll pay more to go direct.Reviewed May 8 2021
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10.0
Pros:Staff always make it easy. I love that you can just walk up to the tiny counter at the Gunnison airport.Reviewed Feb 22 2021
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4.4
Cons:The car we were given was an "upgrade" but it was a larger car that was very underpowered for climbing mountain passes which decreased the mpg. Also, the inside windows were so dirty with foot prints and splatters, it was difficult to see. we had to make a stop to clean it so we could continue our trip.Reviewed Jul 30 2020
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4.8
Rude clerk and overchargedCons:Clerk was very rude. Also charged 75% more than comfimed reservation. Took 3 days to get error corrected.Reviewed Mar 29 2018
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10.0
Insurance coverage?Pros:Nice car.Cons:I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?Reviewed Apr 1 2017
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4.8
Pros:Staff was courteous and friendly.Cons:The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!Reviewed Sep 27 2016
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9.2
Pros:The car was new. The employees friendly and helpfulCons:the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.Reviewed Aug 13 2016
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4.4
Friendly but unhelpful customer service.Pros:Friendly customer service, although unhelpful.Cons:Unable to solve problems in store and handle simple issues.Reviewed Aug 4 2016
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