8.0
Ford Escape was dirty in and out. USB port in console did not work.Reviewed Aug 28 2022
review from![cheapflights]()
6.0
For being a 2022 the car had a loud humming noise the whole time I was driving it. It sounded like a snowmobile. Not the best cars I’ve had to rent. Definitely will not get a Subaru next time.Reviewed Feb 21 2022
review from![kayak]()
10.0
agent was friendly and helpful. Car was cleanReviewed Oct 26 2021
review from![kayak]()
9.2
Cons:This fee for people under 25 is extreme. However, I know this isn't a company-specific issue.Reviewed Apr 16 2020
review from![kayak]()
10.0
Pros:I loved the car!Cons:I extended my lease for three days because my own car was still in the shop. I thought the price for the extra days was excessive.Reviewed Dec 23 2019
review from![kayak]()
7.6
Pros:it was ok, it would be great if there was a more expedited way to return the vehicle.Cons:The car I received was pretty basic, not what I usually get in the same categories from other companies. The vehicle had over 25k miles o it and the tires were worn making it unsafe to travel in the snow with.Reviewed Nov 12 2019
review from![kayak]()
10.0
Cons:It was a great experience overall.Reviewed Jul 6 2019
review from![kayak]()
4.8
Cons:Have the car I wanted Have educated associateReviewed Jul 4 2019
review from![kayak]()
4.0
Pros:Nice agent but didn’t know how to add an option to the rentalCons:Car was inaccessibly buried in snow. I got soaked digging it out. Tried to call to add option over phone. Cs was uncaringReviewed Feb 15 2019
review from![kayak]()
3.2
Switching to EnterpriseCons:12:30 AM at DTW - waiting in line for 45 minutes to get a car. Only one person working behind the counter. Two other people (including a manager) did not have a willingness to help move along the line. When I said it seemed unreasonable for a Fastbreak customer to wait 45 minutes in line - the employee simply stated there is nothing he could do about it. Poorly trained customer service and an unwillingness to make any difference in the situation. This person was not trained well and I believe it is a culture at Budget. I would use Budget because of a price point advantage - it's no longer worth it to me.Reviewed Apr 17 2017
review from![kayak]()
8.0
Pros:The drop off was very easyReviewed Aug 30 2016
review from![kayak]()
7.6
Easy rental, great pricePros:Easy/quick pick up and drop off, great priceCons:Car smelled strongly of cigarettes and whatever you used to try to cover cigarettes up. It was really awful and if I had more time I would've tried to trade it for a different car.Reviewed Aug 9 2016
review from![kayak]()