2.0
Making reservations and then they canceled!Reviewed Jan 10 2023
review from![kayak]()
8.0
The tires on the van were completely bald.Reviewed Nov 21 2022
review from![kayak]()
2.0
My flight arrived late. I was unable to pick up the car as the Budget desk was closed. I called and no one was able to assist me. I had to cancel the rental.Reviewed May 23 2022
review from![kayak]()
10.0
Car was dirty, needed to be vacuumed. Otherwise everything else was fine.Reviewed Jul 28 2021
review from![kayak]()
5.9
The car has been in an accident before we picked it up. It was covered in X's where the dents were. The car wasn't very clean when we got in. Dirty floors and we found stuff under the seats from previous people. The passenger side seat belt didn't want to latch either. The car was roomy which was great. The service at the airport was great. It got decent gas mileage so that was great too. Just not the best experience with the actual car.Reviewed Jul 24 2021
review from![kayak]()
8.0
Pros:Staff was the best!...provided special arrangements to accommodate our late arrival needs, which was much appreciated...can't say enough positive things about them!Reviewed May 14 2021
review from![kayak]()
4.0
Cons:The rental counter was closed when our flight arrived. Our reservation was for 8pm. Rental counter closes at 7...on a Friday night...when there were reservations and flights still coming in. Poor practice to operate like this. We were only one of many from our flight in the same situation. We had to cab to the hotel and back again in the morning. There was also no snow brush/scraper in the car which was covered in snow and ice when we we picked up the car the next day. The car smelled of heavy smoke. Overall miserable experience.Reviewed Feb 22 2021
review from![kayak]()
4.0
Pros:The car was niceCons:The Car selections were very limited, no options to be exact, kayak needs to let customers know they cannot use a debt card at airport terminal car rental places. I paid more for a midsized vehicle for 1 week than a full size from the same companyReviewed Oct 1 2019
review from![kayak]()
10.0
Cons:We rented a Ford Fusion, this is a nice car!Reviewed Aug 1 2019
review from![kayak]()
2.0
Pros:They were friendlyCons:They did not have any sedans available . That was the only type of car I could use.Reviewed Dec 30 2018
review from![kayak]()
4.8
Pros:Not much.Cons:They rerouted me to another rental provider because they don't staff their own desk. There were people in back that didn't come out to help so I had to wait for a long time with other customers. The return lot is unstaffed and not well marked. Took way too long.Reviewed Aug 7 2018
review from![kayak]()
2.0
Pros:CleanCons:Windshield fluid was empty and after I filled.it, it leaked. I was driving in snow/slush and had to keep pulling over, dump bottle water on to the windshield then turn on wipers, otherwise after a little while of driving, I had zero visibility making it dangerous for driving.Reviewed Jan 16 2018
review from![kayak]()