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2.0
I will never rent from Budget again. Line at the counter was 2.5 hours long… Company only had two people working the desk… It was so long that we had to rent from another company.Reviewed May 31 2023
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6.0
In Portland at the pick up they were understaffed and the man could handle it but with barely had any time for customer service. He was short, he had me doing some of the stuff alone as far as checking the car over, no time for questions and really seemed to just want you out the door. He even hit a pole with a truck he was pulling around. He needs help!Reviewed May 31 2023
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8.0
Customer service was great. They didn't try to scam me with hidden fees or falsehoods about coverage. Another in my group rented through enterprise and they tried to make him pay all sorts of extras that aren't required (we rented in San Jose). I also had some car issues on the way back and they were helpful and understanding.Reviewed May 31 2023
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2.0
It was horrible didn’t get the car I Reserved & upon arrival I was charged an extra 200 without a heads-up or notice . .Reviewed May 31 2023
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10.0
Wait time to pick up car was acceptable. Staff was friendly.Reviewed May 31 2023
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8.0
Had to get a one way rental from Chicago to Mass. Had to go all the way downtown from airport. Woman at pick up was sick and should have been home. Car was brand new but blocked in and has to wait to get it out of tight spot by myself.Reviewed May 31 2023
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2.0
This experience renting with this agency is horrible. There are hidden fees and poor customer service. I’d highly recommend avoiding this agency.Reviewed May 31 2023
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6.0
Employees were friendly but did not give any resolution to the dirty van. No coupon to go get it washed. Just an excuse of why it was dirty on the outside, but ok what about the inside. There could be no excuse. It just was not cleaned from previous uses. I Lysol and wiped down with disinfectant wipes. Van was dirty inside and out.Reviewed May 30 2023
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2.0
I booked a car for 5 people trip. I was given a 2 seater and was forced to upgrade with more payment. Worst experience. The entire trip got delayed. We missed on further timelines.Reviewed May 30 2023
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8.0
GoodReviewed May 30 2023
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10.0
TReviewed May 30 2023
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10.0
Prompt service..Reviewed May 30 2023
review from![kayak]()