2.0
We were conned into buying insurance for the duration of our rental, even though the woman knew we would not be able to keep the vehicle for the entire time because of the ferry fiascos. I was told by several budget representatives that we could have a refund for the prorated portion of the insurance that we no longer needed ( a week's worth) but was denied by a very rude woman who told us we were 'stupid to believe' what we had been told.Reviewed Mar 26 2023
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8.0
Great price for a last minute rental. Easy process at pick up and drop offReviewed Mar 11 2023
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10.0
Vehicle was clean. Tank was full. Everything worked. Drop off was really easy.Reviewed Mar 6 2023
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10.0
We arrived a couple hours early and Budget was able to accommodate us without a wait.Reviewed Feb 17 2023
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10.0
The car has ACC and it helps my long range driving in New Zealand. I wish I could have Apple car play.Reviewed Jan 27 2023
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10.0
Love the key drop offReviewed Jan 24 2023
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10.0
Pros:Very easy pick up and drop off, very good quality cars and category as promised for very affordable price. We had to switch cars between NZ islands and it was extremely “trouble-free”.Reviewed Jan 2 2020
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10.0
Pros:Staff was super friendly at pick up. Returning the car wasn’t an issue at all.Cons:I guess maybe a lower day rate.Reviewed Feb 5 2019
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2.0
Cons:Wait was very longReviewed Jan 8 2019
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7.6
I would recommend you know your coverages so your not pressuredPros:The car was clean and ready promptly.Cons:I think we were pressured into extra insurance and the rate was much higher than originally planned.Reviewed Apr 30 2017
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2.0
Awful experience - rude, unhelpful desk person, noCons:Our flight came in late and we missed the pick up window. I emailed Budget to let them know, but this message didn't get through to the rental location. When we picked up our car, the woman was not very friendly and said we missed our window and it was given away. She said they had no cars left for us. She did not give us other options of where to rent or what to do in this situation. She did not show sympathy either. Do not rent from Budget. We went with Europcar in the end. They were nice and had a great car for us (and their counter was right next to the Budget one).Reviewed Feb 27 2017
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8.0
Pros:We just dropped off our car in Queenstown, didn't pick one up, so not much to really report in the "like" or "dislike" columns that hasn't already been said.Cons:Maybe would've been useful to have some signage with instructions since there was only one staff member around and I didn't want to interrupt him only to find out I didn't need to do anything other than drop the car off and deposit the keys.Reviewed Feb 24 2017
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