Reviews for Budget in Traverse City
- All reviews 100%
Sep 21 2017
Pros: The car was great. But I rented in Grand Rapids and dropped off in Traverse City
Sep 8 2017
The car smelled bad
Pros: The customer service was good and fast even though it was a holiday and there were lots of folks in line waiting when I arrived to pickup the car.
Cons: The car smelled like dirty dippers had been stored inside overnight. Also it there was white dry spots throughout the interior like milk or formula had been spilled. I would have talked to an agent about the smell but the line was long and it was raining. No one walked to the renal with me so I dealt with the smell as best I could.
Aug 28 2017
Horrible customer service
Pros: The car had 4 wheels
Cons: The lady at the counter was pushy wanted paperwork signed with out an inspection stating that "our people looked over it" After refusing to sign the paper saying there wasn't any damage on the car without lookingvatvitvshe got snippy wouldn't give me the keys told me I didn't get them till it was signed. ( car was locked couldn't get inside to inspect) after inspection I found plenty of damage (bigger than a quarter) and returned to let them know. Choosing a different lady because the fist one was rude she saw me in line An told me to come back to her I politely said nobill wait for another she got snippy again waving the keys saying I've got the keys. I then got mad An told her off. The manager over heard An asked what was going on I started to tell him as she stood behind home mocking me An talking over me. I then told him it's clear that she has no idea how to do customer service because if she did she wouldn't be acting the way she was.. worse rental experience
Jun 29 2017
Cons: I would like to receive an email copy of my final bill when I dropped off the key in the night box.