Budget Car Rentals in Traverse City from $28/day

8.8 Excellent

SUV

Jun 12 2017

I rated the value for money 2 stars because of the pickup in DTW.

Pros: Drop-off was so close to the airport terminal!

Cons: I had never dropped a rental car off at Cherry Capitol airport and I wasn't sure what to do because there were no attendants in the drop-off lot.

2.8 Mediocre

SUV

Jan 24 2017

Pros: Would not give me 4 wheel drive dangerous conditions wanted to charge more! No way to reserve 4 wheel but I reserved a SUV I won't use kayak or budget for a car again

4.0 Mediocre

Full-size

Jan 7 2017

Fuel rip off

Pros: Nothing after attempted rip off.

Cons: Drove a Subaru Forester less than 18 miles. Filled tank and have receipt for .77 gallons. Gauge obviously read full when returned and I checked off "full" on contract. Agency added a $13.99 "FUEL SEVICE" charge to invoice. How many other renters have they ripped off. Also happened to me in Grand Rapids by Avis once. Contacted corporate and they promised to reverse the fee. When I picked the car up it was covered with snow and wipers frozen to windshield.

10.0 Excellent

Full-size

Oct 23 2016

Easy and plesant drop off.

Pros: The staff was kind and helpful and speedy.

9.2 Excellent

Economy

Oct 13 2016

Pros: Easy drop off

8.0 Good

Economy

Jul 20 2016

Great car, mixed review on customer service

Pros: The brand new car I got from Budget & the drop-off procedure was great. Would highly recommend based on these two variables. In fact, the agent who checked me in upon returning my car was the very gentleman whose trainer from 4 days earlier was so very poor a communicator! He, fortunately did not learn this behavior from her.

Cons: The pickup procedure would have gone more smoothly had the woman who assisted me been more communicative. I understand she was training a new guy behind the counter, but each time she abruptly left my paperwork to go assist him, she never acknowledged the interruption! I travel a lot for work & have always found patience & kindness are my defaults when dealing with the ups & downs of travel - it doesn't always fix the problem, but it makes the entire experience more bearable. However, her inability or unwillingness to say a simple, Pardon me," before assisting her trainee began to really get under my skin as it added more & more time to my entire pickup experience. (I was only mildly irritated, but the rather lengthy line of customers waiting behind me for pickup was definitely more than annoyed but the time my transaction was completed.) To cap things off, her directions to my car were the complete opposite of where it was actually parked. Neither of these things are deal breakers, but kept me from giving strong marks across the board.

5.6 Okay

Intermediate

May 11 2016

Pros: Good customer service. They were willing to change vehicles when the first one I had was accelerating too fast and was uncomfortable.

Cons: The second car was semi-clean on the outside...waterspots all over the windshield and mirrors. Had not been cleaned inside. Found Pop-Tarts and food wrappers. Line was 5 deep with only one counter clerk available to take care of customers.

8.0 Good

Economy

Feb 27 2016

Cons: Very slow at checkin and the worker was rude.

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