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Hospitality, location was amazing, your next to everything. Gas next to hotel cheaper than Laughlin side. Beautiful river front, great for pets Poop in pool from ducks (can't control that though) had to buy ice, fridge broken and still had to buy ice, door to room jammed.
i liked the staff and the room was adequate for the price for a short stay. It was quiet. the price was good too.Staff listened to concerns and offered compensation for one room that was not satisfactory. one room needed much maintenance and cleaning. the bathtub dripped constantly, plug in for shaving was not working and other plug ins in the room needed fixing. the room had an unusual odor when closed up. the wall light was hanging loose and not working. the bed had a long black hair in it. the mattress was covered with a plastic like cover which was uncomfortable for sleeping. the mattresses were very soft and bouncy so not real comfortable. the pillows were bulky and hard and needing replacement.
Rooms were clean. Good rates Cigarette Smoke was overpowering
Very clean Everything
Disappointed. I arrived to find my king bed reservation had somehow been changed to a two queen bed reservation. The room when I got to it was not had not been cleaned and it look like somebody had rolled around on each of the beds as well as the luggage cover that is placed at the bottom of the bag was missing for both beds. Also the shower fixture Please do come off the wall and you could see the hole where the showerhead came to the tile. All in all I was very disappointed with the whole stay.
Very comfortable bed. Nice view of the river. Nothing
THE BUFFIE WAS NOT GOOD
A great place all around.
The room was clean & updated. The mattress was super comfy. Buffet: the breakfast items I chose were not good. The scrambled eggs were swimming in "egg liquid". I carefully scooped from the top to avoid having egg soup. -- I loved that there was an option for chicken fried steak, but it tasted really bad. -- the cheese blintz' were hard and cold. On the bright side, my potatoes were edible. Bar staff: I love video poker and visited both bars. The bartenders at BOTH were super slow (not at all crowed at the time of day I sat down). i can handle slow, but I was super dissatisfied with their lack of friendliness and personality. Casino area: the carpet needs replacing. Bad! Even with all the colors and intricate design, I could see how dirty it was. It also seems to be falling apart. Valet: we waited 70 minutes for our car! Yes, 70 minutes!!! Drive the extra 1.5 hours and just go to Vegas.
just one word say everything EXCELLENT'' HOW CLEAN WAS THE ROOM.
Very nice room, full bathtub and a view of the river. Rapid check in and check out. The Harley event staff closed oversized parking for our small RV and neither the event staff nor the valet was helpful; they said the only option was parking across the street in an uncontrolled lot. The buffet was poor with several items not properly warmed.
Clean place with all the table games. No room service. We wanted breakfast in bed and they didn't have an option for that. Very disappointing!
The beds The staff very unprofessional, Acted like they were being put out of there way, both at the front desk and the Outback, When spending the extra money for a river view, you get a parking lot view but it you walk to a side window you can see the river, nothing like the picture they show...
the pools and the beach and the buffet the resort fee of $11.20 per day and the casino walk doesn't reach Harrah's so makes it difficult to walk to the other casinos
The secluded location and Harrahs always takes care of their customers. The 3 buses loaded with tourist visiting America clogging up the hallways and the amount of children there for spring break with their parents.I would like to suggest booking all the tour bus and families in one section of the hotel,the line in the north tower elevator was ridiculous
Food and staff Bathroom dirty. Saw a cockaroach in my room. The pool was dirty. No lifeguard at pool. Kids jumping in the pool. Long wait to check in and out. Arcade very outdated.
All staff was friendly and helpful Good restaurants to choose from Pillows were not very comfortable Poor water pressure in shower
The two pools adult & Children
Clean room. I inquired about pet accommodations ahead of time as I was traveling with my cat. I was told.to.just ask.for a pet room at check.in. I did say my pet was a cat. Once I arrived to check in a few days later, I was told cats are not allowed entry into the hotel, only dogs are permitted. This was unexpected and caused me undue stress. The hotel needs to update their pet friendly statement to DOG FRIENDLY instead as its highly misleading. I was very upset that because Laughlin is not easily accessible to get to, after traveling for 13 hours, I was too tired to fight about it or even seek another hotel that would accept a cat. I ended up putring my cat in the moving truck cab for the night. My poor kitty was freaked out that I left him alone all.night long inside a vehicle. Wasnt too pleased with the hotel because of this one factor. Everything else was fine.
Room could use some upgrade
Runaway boat/triler hit my car due to an angled garage parking area, at a minimum they need to post signs saying beware of runaway boar trailers.
Check in went well. They did accommodate us near others that were staying there also. This mainly reflects on Kayak. When we booked the ad had said it included 2 buffet breakfasts. There was no record of that on the hotels registry. Kayak acted as if we were telling a lie. Said no such offers. If you look it up it is all over there site. No one helped us. I sent letter to kayak with pictures of their site offering this. No response.
Riim was dirty I steped on a nail house keeping skipped our room so it was dirty nevet got cleaned manager didnt care he just said sorry It was dirty and there eas a nail coming out of the floor i steped on it
The check in was extrenely difficult. We booked multilpe rooms and addressed each room with a different name so everyone can go the check in for themselves. And once we were there they needed the person who did the booking to check in all other rooms and the person was no where near. We showed i.d , c.c info, confimation # , and had them speak with that person but would not allow us to check into OUR OWN ROOM WITH OUR NAME ON IT. We waited 3 hrs in the lobby till the other person arrived.
The gaming was not good
The hotel is in a great location with good parking for boats and seadoo's. The view of the river is fantastic. I understand that the Hotel is under new management and it’s going through renovation but having to go through the second level that is going through construction to get to the pool was not enticing. The pool area was a mess with towels everywhere no one from the hotel staff came to clean up. Not many choices to eat. It’s disappointing that the only rooms that have been upgraded are the river view rooms.
Nothing, cold rooms the heater did not work no extra blankets and no electric scooters available for handicap. Never will stay again, Very outdated and for non smoking rooms burn holes all over the rugs. Same as the like
The rooms were clean. No foul smells. The registration clerk was friendly and helpful after my reservations were canceled she was able to provide me with a better price. I would stay here again. I enjoyed the pool, but a lifeguard or a pool coordinator should be available at all times. People were jumping in the pool with their regular cloth on. No bathing suits. Men were also not removing their shirts, and you can see them coming in all sweaty into the pool. Very disgusting. As resort, that they are they didn't have a bar in the pool area or any drinks whatsoever except a vending machine.
Nice river view & close to good restaurants, SaltGrass & Bubba Gump. *additional $50 room charges *TV had only 12 channels & no PPV. *No coffee in room *No iron & ironing board
All the staff were very nice. Definitely coming back
Nice rooms and great staff
The beds were extremely comfortable. That was about it. The staff is rude and very unprofessional from the front desk all the way to the valet parking horrible service. Not to mention all the restaurants associated wth this casino poor service extremely unprofessional I had to go eat at the golden nugget for some good service.
Clean comfortable room with great price and good parking.
The staff was very nice and everything was very clean.th The buffet was terrible. Especially for the price. I got better food at Denny's. Also think about upgrading the TV's in the room, but first please start on the buffet.
the price the wait on the elevators, and the pool you only have one. when you have a child it kinda ennoying having only one pool with all the guest together.
This is a clean location We never received any room clean up
Cheap Old Archaic
The Beds and pillows were comfy in my opinion I slept really well. the staff was good about cleaning the room and making sure we were stocked. alot of the staff were friendly when I had questions and answered me honestly. Overall between my pros and cons my stay was good and fulfilled most of my needs. No free wifi for room (thought the ad listed it did for rooms) Elevators constantly needing fixing during my stay. (but they attended the needed repairs asap so can't complain) Wish I didn't have to walk so far to get to the front desk from my rooms i felt like they were a bit far compared to many other places i've stayed at.
Great value, nice beds renovated rooms. Not used to being around so many smokers. Yuckkkk!
Another great stay! Had my younger children with me. Everything went well. I really have nothing bad to say about this stay. I liked everything. What could be better is more pool furniture. It's hard to use the pool when you have to sit on the ground. I'm just not sure if it's really justified. When I stay in the winter months there are few people in the pool.
The room was Spartan but nice. The décor was not like the pictures. the roof was low giving the room a cell like feel. We had fun though. The bed was comfortable and the TV was nice and clear. The room was clearly not designed as a king room. there was a large area of unused space by with no seats or couch. Wall out lets to charge cell phones were hard to get to. The window shade did not fully open.
Still a great place for little cost. It was a weekday night so it was pretty quiet. I will always recommend this place What I didn't like this trip was the hot tub was closed. I go to this place so frequently they have to do maintenance sooner or later. So I wouldn't hold it against them.
Loved the room and bed - very spacious The staff - especially check in - extremely slow. Had many people standing in line - and it didn't appear to bother them at all. It was nearly a half hour to get checked in.
The staff were friendly and helpful Too many problems with the room. Eventually had to change rooms due to numerous plumbing problems. Bed very uncomfortable and rooms not nice at all for being recently remodeled.
While most people stay to go.to the casino, this place is also a great place for boaters. Ample parking, good food, and clean comfortable at a good price. Get a free VIP card for good food deals. Older property, so gets smoky.
The price. The location. The pool. The drinks. The food. And oh yes, the price. Nothing. Exactly what I expected for a November weekday night. Nobody there except the older snow birds. I had the pool and hot tub practically all to myself.
Close to everything in walking distance The pool location, if you don't get out to pool between 10am and 1pm, you will not get sun as it goes behind the promenade tower, the pool are should be for guests to enjoy all day...not just a couple hrs
Casino was fine but rooms could use some updating. Need to get better shower heads and extra covers...Get rid of the popcorn ceilings. Better attention to details.
We had a big group and the hotel accommodated us with joining rooms when we got there. The staff were very friendly and did what they could to make your stay nice. The decor was a little outdated in the rooms, and it could use a touch up on paint. There were scuff marks on the walls. Otherwise it was great!
I loved that the staff was so nice and friendly, everything was clean and looked so nice.
Staff The rooms need a good referbish.
The rooms where old looks like they furniture was there since the 60's they need to update the rooms.
The rooms were very clean and more room, very quite and enjoyed ourselves with our family spent time with family for the new year. Thank you very much for accommodating us. Happy New Year!. What I did not like was, there was no refridgator and a microwave.
Location 1hour and 5 minutes to check in. Took 30 minutes to get coffee in the morning.
large clean rooms with comfortable beds would like to have more dining options
We loved the river walk but you can not access it from the hotel. You have to go out the front door and go around the building to get to it. Check in took way to long. Our room smelled like smoke. It was too far from the exits and we asked for a refrigerator and didn't get one until we called and asked for it again.
Some folks in our group had cockroaches in their rooms. I would not stay there again, nor recommend it.
Microbrew b pub Little bit dirty
Brewery. Botched reservation. Semi rude front desk. Room keys did not work well. Confusing to find my room. Parking is terrible.
it was quiet in our room. no free wifi
Room was clean and beds were comfortable. Staff was friendly. Older hotel but it suited our needs. Smokey and dark
After reading some of the other reviews, I was very happy to find that my room was clean and comfortable. I was in the Sedona tower. Also had several choices for dining. The casino was also better than I expected. Very costly, no matter what you chose to do. And as with all casino hotels, no refrigerator no microwave so you have to eat out every meal. Although the staff was friendly and helpful, it seems that they need a bit more work on how to staff. During busy times they were shorthanded pretty much throughout the whole hotel/casino/restaurants.
Check in was very helpful , despite a mix up on my end ---wonderful stay
The hotel was listed like "pet friendly" on Kayak so I booked it and when I came for the check-in they told me that they were not pet friendly at all. So I'm pretty furious ! I was driving for a long time, I am on a low budget and I didn't get a refund. I had to sleep in my car, thanks a lot. Nobody could help me : the hotel just told me to contact the site and when I called, Nobody was able to help me neither. I booked the room just a few minutes ago before I came for the booking. The hotel or the reservation site should have a customer policy in this case. I often booked rooms with Kayak and I never had troubles, when it's listed "Pet friendly", it's really pet friendly. It's already difficult to find pet friendly hotels so if I can't trust your informations I don't know why I will use your services anymore. Anyway I paid 25$ to sleep very bad in my car in a parking lot, thanks to the Edgewater and Kayak who gives false informations.
good price for room smell throughout casino, hallways,time for new carpet
The price was incredible and the room was nice and quiet. No issues whatsoever. I will stay there again. Buffet was pretty disappointing but I'm generally not a buffet fan.
We walked into the restroom and were greeted by a shower full of scum and mold
The room overall. Cleanliness The pool was too cold. Not enough towels in the rooms.
Price and value Beds were ah little squishy
Convenience No coffe pot, microwave in room
Thw hotel is conveniently located. Paid Wi-Fi. There is an added daily fee for Wi-Fi. That should not happen in the 21st century. Even budget hotels offer free Wi-Fi .
Pretty good disco, food selection good had bubba gumps and deli, ok workout room, nice river access was not able to use the luggage cart, required to use bell hop, can of coke $1.75 ??? charged us for refrigerator used for medication at $10 per day.
Liked the cleanliness, the brightness, updated décor. Visited all but one of the casinos and this by far was the nicest. Would stay there again and recommend to friends and family. No fridge in the rooms - bummer.
Rooms were nice and clean. Beds were very comfortable. Casino has a good variety of games. Great entrance with a tropical theme. Beverage manager needs to look into the variety of beers. Beer selection was very poor and no draft beer (there is draft beer in the restaurants). Casino has low ceilings which keeps the smoke confined.
We liked the fact it wasn't crowded. Maybe that was a sign we should have picked up on sooner. My biggest complaint was our room. When we checked in we were given the wrong room and had to ask to be moved. The new room was on the second floor and tub was extremely slow to drain, the toilet ran all day and night and the drain in the sink made very strange noises when draining. In addition, we could hear the people above us when they would walk around.
We visited friends for a night and felt the xtra 20 dollars was worth it. Thanks for taking care of us.
Our room wasn't made up on our last night there. Not happy when we got back at about 8 pm & our room hadn't been made up...towels not replaced, etc. called housekeeping & we waited over an hour before anyone came to fix our room. Very frustrating as this day was our 54th wedding anniversary!!
Casino staff was excellent. Most of the dealers were fun and entertaining. Will return to the tables but might not stay there again. After being gone all day our room was not cleaned. The next day the beds were made and nothing else was cleaned. On our third day finally the sink and toilet was cleaned. Only one light bulb worked in the room.
Clean and comfortable accommodations. Loved the Saltgrass restaurant.
Comfortable Beds, very clean and nice Didn't like that we paid for a Deluxe King room and we got a two queens instead - they kept telling us that's the policy when you book with a third party "rooms aren't guaranteed" it's a bad policy when the room is already paid for and you give it to someone else. The staff was very unapologetic and left a bad taste in our mouths.
There is nothing to do but golf, gamble, and eat. There is nothing to do but golf, gamble and eat.
hallways very noisy, children screaming and adults yelling until all hours very basic room no refrigerator., towels don't match no view.
Pool is very small.
Nice rooms, plenty of choices to dine, clean rooms and pool, friendly staff. the beach was not just for guests and numerous people were parking their boats and jet skis right on the beach while people were swimming.
Great customer service. Rooms were simple but clean and comfortable. Hotel has a lot to offer for families traveling with children.
Wonderful golf course. Nice pool area. Great upscale restaurant
Great place for week vacation we really enjoyed the stay...
Somehow we were upgraded to a suitr for free and that was excellent
Rude people working there talking me like I'm a child. Typically my daughter goes through one distort every four hours. I left her for a hour and a half they changed her twice that made me suspicious. When I told the general manager how I was treated all he could say was I'll talk to them not I'm sorry or anything.
Great service from dropping off the car to picking it up again. Close to home for a quick getaway. room was clean and comfy. Food and service in restaurant was Great. We will be coming back again
The rooms are spacious and comfortable and it's a nice option if you're willing to drive another 15 minutes from Needles. The fitness area was an added bonus though quite small for multiple people. The front desk staff is helpful and pleasant every time. Some rooms have weird low-flow shower heads that spray everywhere but at your body making bathing difficult. There were few vegetarian eating options but grocery stores and a few restaurants were available across the river.
Enjoyed our stay at the Avi. They offer something for everyone.
Buffet was awesome They never cleaned our room and the hallways & elevators were very dirty.
After reporting to 5 different staff about a person smoking on the 6th floor the staff did ZERO about it when in fact I even took a photo of the person smoking smoking. My three days there were the worst in my life at a hotel/motel. Staff wasn't concern at all a totaal joke. I even ask to speak to a manager not one called or came by to chat....Never again will I stay at the Avi what a disaster on my anniversary I had had at your hotel.... Gary Barnes Spokane Wash The weather
Your staff at the golf course is Awesome, the resort staff was friendly and helpful they were great. We had a very good time.
It was convenient to where I was visiting. Ugly, 1960's dated room. A/C was incredibly loud and unusably loud when the compressor kicked in. Shower head had a leak that squirted water on the ceiling. Coffee service for one.
Our check in experience was very pleasant! The young lady that assisted us was very nice. She welcomed us with a smile, provided us the keys and offered assistance if necessary. The room layout was appealing. The bed size was appropriate. The TV did not work for the entire stay. when I told the lady the following morning, she said maintenance would come fix it. But nobody came. When we tried to get breakfast, they were tearing it down early. We tried to get a cup of coffee, and it was empty. I asked for some, and the receptionist lady rudely shouted at me. She pointed and yelled "its over there!" I said "it's empty". She shouted louder. Ridiculous!!
The room was clean, food serving area was clean, for the price point the hotel was decent. Breakfast had a variety of food.
I originally went for the Mountain view room, since it was a lot cheaper. The hotel employee were really nice and courteous, they gave us a river view for no charge in the North tower. The hotel room was very nice, better than I expected. I had an awesome trip, even rented a couple of jet skis.
What we liked about our rooms, as we traveled with young kids including a one year old, is that our rooms smelled clean and we didn't get the hint of cigarette smoke smell as we did at another hotel. Cleanliness is always important but not everyone gets it right to the air. We were in a non smoking area and that helps.
The casino is great! Gives you many options to choose from. The indoor and outdoor activities are plentiful and the customer service was beyond perfect. My family whom stayed in harrahs were amazed at the great customer service offered here. NA
-The elevators was a BIG issue. -Long line -Elevator stopping at each floor -Elevator malfunctioning FIX IT
People were very rude Staff were very rude
Took forever to check in!!!!!!!!
The rooms seemed a bit bigger and the bathroom was nice and clean We loved the non smoking tower and section in the casino!!!
One maintenance man was the only staff that actually cared about customer service. disgusting rooms, Dirty towels left on the floor no sheets on the bed! our reservations were not as requested then we had to move rooms three times with small children, our stuff seemed out of place in the room and when we looked a credit card gold ring and cash had been stolen! We had the only keys to our rooms! No refrigerator unless you request early and it s $10 per day fee. After calling security to report the theft we called the management they Said they could not help in any way! Because we called security they say the now they have no control! Even though this was a manager I was speakingThe were not willing to comp anthying not food, boat tickets, arcade tickets, movie passes, bowling or even any one of our four night stay!
The staff were good very helpful and nice. I didn't like that there was nothing good to eat late at night at least a Mcdonald or Jack in the box. Didn't like that you had to leave the card in and charging 2 dollars for room key not good.
It was dissapointing to not have any exercise facilities at the hotel!
variety of things to do when not gambling. Good price showing its age. Could be more modern
Lots to do besides gambling Antique car museum-River taxis-jet ski rental ect...
Leaving Poorly maintained cleaning staff didn't come till the third day. Showers were either hot or cold no middle. Smells like smoke in rooms.
Front desk evening shift was rude. Room smelled when we opened door,had to turn on air conditioner to clear smell and sprayed with fabreeze. Bed was like sleeping on granite slab. Carpet was torn. Motel 6 would have been better. Previously we have stayed there but of getting better with time it is getting worse.
Location Hotel needs remodel and upgrade...a lot of potential...just old
that it was on the river walk and they had their own beach no elevators and the A/C was not cold
Once up-graded,room was clean Took four hrs to check in-first room,no t.v-2nd room,no t.v,,holes in the rug stinky.3rd room a.c. Barley worked,however so tired from going room to room-accepted it .looks to me like all 3a.c. Have never been cleaned.what tired old worn out place
The place to stay on Friday and Saturday when everyone raises their rates. It's a basic 1970's motel room
my kids found a pair of women leopard thong underwear in the bed me and my wife slept. So these bed linens where never changed. very disgusting. Also while checking in they would not change my smoking room to a non smoking. they kept saying they where "sold out.". while checking in a man comes up to the next window and asks if they had any rooms? the lady say"sure would you like a smoking or non smoking room".very disappointed with they customer service! will not stay here ever again.
Has its own little beach area in back. Rooms smell like smoke and beds are a bit uncomfortable. Carpets are very old and stained. Upgrades are needed throughout.
When we get in to the Room it was so stinky. There was flys inside the room,the bathtub was was in bad conditions. In other words I won't stayed in this hotel again
Location and front desk staff Lourdes was great. That within 5 min's of being there right in front of us my husbands cellphone was stolen.
The location was great for the yearly bullhead river regatta Beds were full size and small for an couple sharing a bed. The rooms were very old and smokey, worn down. Sinks didnt work right. Beds hard to sleep in, blanket was ripped. It really needs a total overhall.
rustic atmosphere, pleasant staff and fast check in