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Liked everything about the hotel. The breakfast was outstanding too! I have nothing negative to say about these guys.
I spoke to front desk almost every shift during time there, and all were very friendly. One clerk took the time to provide elaborate details on the best public transportation into Toronto. They offer free breakfast items, and a few snacks are available for purchase. But an onsite cafe would've been nice. (Especially as food at the restaurant next door was quite bad, and there were limited snack items available in the lobby/vending machines.)
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
staff and location I don't mind not getting the points but should get credit for the stay.
This guest did not leave comments about this hotel.
The room was excellent! Also the pool and the restaurant/bar They only had 1 working elevator at the time
This guest did not leave comments about this hotel.
location maid came in at 10 after knocking for 5 seconds and we were still in bed.
When we arrived there was a power outage. The staff was very apologetic and even escorted us to our rooms. Room was simple and functional.
Wonderful hotel. The staff were very friendly. The check in process was very fast.....less than one minute.
Check-In staff was great...but cleaning staff did not engage in conversation, and a plate and a considerable spill of crumbs remained in place from our arrival until our departure.
Since the wedding reception was only a few miles away this was a great location for us. The rooms were spacious and the beds were of high quality and comfort. The lounge/bar did not open until 5pm which I found annoying and had to go to a bar close by which was not a place to sit and relax and have a few drinks with family.
The Cambridge Hotel had all the amenities of a first class hotel. The suite was large, clean and very comfortable.
A totally wonderful experience from start to finish no
Convenient, courteous, comfortable.
Good location, good service, good breakfast.
Wedding coordinator Nicole was wonderful, professional and an outstanding understanding person. The check in staff was very unhappy with his job..Not helpful at all...got the feeling we were bothering him..Our room had a awful smell and communication between staff member was very much impaired.
Very friendly stayy Like everything
The staff was friendly and very helpful. The room was spacious, clean and comfortable. Zero
The staff were very friendly especially Anna in the breakfast room. I was able to check in very quickly and our family enjoyed our stay. The kids enjoyed swimming in the salt water pool and fridge in our room was a good size so that we can keep juice and veggies quite easily. I would definitely recommend this hotel to others. The ice machine was broken on our floor (five) which wasn't a big deal.
Very friendly staff, brand new beautiful interiors and furniture, free (but slow) wifi, every charger and connector you could possibly need (very useful), great bathrooms and showers.
For a late check out they were going to charge me an extra $50.00
Clean, attractive hotel. We walked to dinner. Staff is very helpful. Restaurant prices are too high so we didn't try it. Breakfast for guests could be priced much more reasonably!
extremely expensive restaurant, particularly breakfast!
Clean new hotel. Near great food in Waterloo. Nice and helpful staff. Easy parking. Understaffed restaurant....barely got service at dinner. Had to pay rediculously prices for coffee in morning. Layout and design of room space is strange.
Best hotel in WL. Proof restaurant has excellent food. Best burger ever. Say hi to Whitney (bartender).
The room was spacious and the staff went out of their way to find and return a missing iPod to us.
The rooms and the decor of the rooms are great. Very comfortable beds, clean rooms and great quality linens. The front of house customer service is terrible. They make you feel like you are an intrusion and that they are doing YOU a favour by letting you stay at their hotel. They talk down to you and unless you say the magic word for any request, no aid given.
Immediately upon arrival at the hotel, we were greeted by a warm, inviting decor with comfortable couches and a beautiful stone fireplace. The front desk clerk was professional yet friendly, she checked us in and provided information about the hotel such as where to find the pool and breakfast service. When we reached our room, my children and I were very impressed with the modern appointments such as granite counter tops and a great kitchen. We enjoyed the free internet, the wonderful bathroom and all the amenities the hotel had to offer.
This newly opened upscale all suite hotel was extra-ordinary ....very comfortable suites with full kitchens; hot complimentary breakfast every morning was excellent.\n\nLCD TV's , plush bedding and free high speed and local calls will make me a regular here.
The room was very spacious and laid out very well (with the toilet and shower separate from the sink. Breakfast, which was included was very good and convenient. Good dollar value.
Homewood Suites by Hilton- Cambridge was a fantastic experience. Excellent facilities in this newly built hotel , such as spacious suites with kitchens, complimentary breakfast, LCD TV's , fitness facilities was truly appreciated.\n\nStaff are knowledgable and the courtesy shuttle transportation to nearby companies very useful.\n\nA great choice for business travellers in the Kitchener/ Waterloo/ Cambridge area.
This is a nice new hotel with spacious rooms. The suites have a fridge, hotplate, lounge and large flat screen TV. There is free wifi and a nice hot buffet breakfast. Our room was very quiet and we had a great nights sleep. I'd recommend this hotel. The hotel is outside Cambridge but close to the 401 so getting downtown wasn't too bad.
The rooms were very spacious,clean and nicely decorated. The buffet breakfast which was included, turned out to be quite good. Every staff member that we dealt with was very friendly and helpful. The view from our room overlooked the parking lot. There was some repair work going on near the main area where we ate breakfast, but they kept the area covered and clean.
This newly opened Hilton Family hotel was just a gem. Excellent value . large spacious suites with kitchen, excellent complimentary hot breakfast every morning, high end bedding package, state of the art fitness equipment...and very good service & caring staff.\n\nWe truly enjoyed our Hilton experience and will be back .....good place for business travellers, families and those that are getting tired of staying in regular hotels.
The hotel was clean, staff were friendly and the room was absolutely fantastic. The location is perfect because is close to restaurants, bus station and Coffee shop. I loved my stay at the hotel.
The room was nicely decorated. They had updated the bathroom with a shower stall instead of the traditional bath / shower, which we found was great use of space. They provided a mini fridge with microwave and had a coffee station, which we didn't use but thought was a great if we were staying longer. The pillows were too full. Couldn't get a good night"s rest as they were too high. The hotel needs a variety of types available to meet peoples needs.
Recent renovation and upgrades. Staff. Closeness to downtown Kitchner. The price for parking with it being so far from the bldg and exposed to the elements.
Price It was not a 3 stars hotel. It was more like a 2 stars motel.
Wifi signal was so week and not stable.
The best part of the hotel was the pool The room was awful! No mini fridge.The bathroom was tiny and didnt seem clean. The room looked worn down. Holes in the walls and the floor was disgusting. The service was terrible. Wouldnt recommened staying at this hotel ever. Terrible experien
Location was good The hotel was not clean and was NOT a 3 star hotel. This is at best a 2 star. The rooms were OK but really needs a thorough cleaning, including the halls.
The balcony was nice. Being able to sit out at night Very trashy, the grounds were terrible. The bathroom was so small, and putting up a bowed shower curtain made it to where the door wouldnt open all the way making it even tighter to maneuver in and out. This was the first Holiday inn ive stayed and last
Locatation. Cost. Lots of room. Comfortable. The lovely gift basket left for us.
Staff and beds were comfortable. Great location. ..easy access to highway. Not very clean. Bathroom sink was leaking on floor. Needs some renovating. Also hair found around room..so could have been cleaned better.
I like the hotel location. This is near a lot of great restaurants and shopping centres. They have two pools of great length but they are not totally cleaned. The bedroom is very well cleaned but the halls smell. I like the free parking. Their weight room is inefficient. 75 percent of the machines are not working. They need to clean the pools more efficiently.
Asked for them to email me a copy of my bill and never received it.
The room is dated, room was freezing when i got the room and temperature varied through the night, this is a two star hotel
Location is convenient - close to 401. Old property in serious need of renovation. Low ceiling, cramped washrooms. No elevators - had to haul luggage upstairs late at night.
There were too many children runny in the halls early in the morning!
great, clean room. adjoining restaurant is fantastic - was ticked about booking clerk, if I had not been there previously I would have gone elsewhere for sure. $ call for local calsl - not sure why this is.
It was extremely close to where i needed to go. They did not have my room preference, it was FULL of hockey kids and there was no hot water for a showing in the morning...not a drop.
the hot breakfast buffet was good. The bathroom was a good size.....a fridge & microwave in the room was a bonus as well as free internet access from your room. The pool looked nice and the hotel is conveniently located. They have smoking floors, the beds were very uncomfortable (they have the sleep number beds) by the time you locate the right number, the night is almost over, they put us in a smoking room with a dirty ashtray even though we clearly booked non smoking rooms....they had to relocate our room, the staff did not handle this properly and tried to blame the error on Booking.com even though I have a printout of the confirmation stating non smoking....finally after arguing this point, they reluctantly tried to rectify it by offering us breakfast coupons for the inconvenience.
Great staff, very attentive. First time sleeping on Sleep Number beds, very comfortable. Clean, well appointed room. Would definitely stay again. Nothing in walking distance, although everything we needed was only a short drive away.
Service - front desk ladies were friendly!
Clean rooms, good service that responded accurately and promptly to our needs when they weren't met They gave us the wrong room in the very beginnng, even though they fixed it right away. The price did not include taxes, which was misleading. It probably stated so on the receipt but simply the fact that it wasn't included was slightly disappointng.
The bed was very comfortable! The elevator got stuck couple times it's scary.
Well located Looks renovated but done by amateurs Floor had gap paint not thick enough Housekeeping did not bother to pick up 2 empty cans in the room
Location was good, Breakfast was okay A little priced for the facility and location, lot of mosquitoes and no help from the staff
good position for visiting university we thought we had already paid so were surprised to learn that we had yet to pay the bill the two other hotels had already been paid .This is the first hotel we have ever stayed at including the hiltons in London where we had to pay the full price for parking the car outside !! $9
We stayed at this hotel because we were in a golf tournament Saturday/Sunday. Unfortunately, we did not have an opportunity to explore what the hotel had to offer. The staff was very friendly and courteous. The rooms were spacious, clean, and comfortable. Spacious and clean room. Courteous staff members that were very helpful.
Clean, well decorated rooms, beds and linen were outstanding Pleasant staff. Good service.Great surroundings , ambience. Excellent value Minor - Iron -retractable chord would not stay put, ironing board not stable. My husband would have preferred to have the wash basin area and shower/toilet area combined. I did not mind it so much although it would have probably have been more hygenic, i.e being able to wash your hands after the toilet and before touching door etc would have been easier in the wash basin rather than the tub. Great that I could use the vanity though whilst he was in the shower ! Paking fee for outdoor parking
convienant and comfortable with a friendly staff
The hotel was perfectly situated for our needs, as our daughter is studying at the university and has a residence there. we were able to walk back and forwards bertween the two.
Proximity to University, room amenities, reasonable price, very attentive staff
rooms are excellent - staff are pleasant and accomodating no
availability of Athletic Club; responsive heating front desk staff on March 3 very unhelpful when asking about bus schedules; guess they do not consider this part of their job
Location was very convenient had to pay for parking
Really liked the features and the layout of the upgraded room.
Staff was very helpful. The location was close to amenities. Once there there were offers for extended stay or extra night that was very good value for your money. It would have been nice to have a screen on the patio door so you could leave door open.
Convenient to our conference in Waterloo.
Ease of making the reservation on line
great continental breakfast
It was good value for the money, we had microwave and fridge in our room, room was big enough, all we needed was there
I stayed at the Comfort Inn Guelph while attending a three-day training seminar at Guelph University. The cleanliness, quiet environment and proximity of the Inn to the seminar site made it a great choice for me. Thank you! The hotel was clean, the room and bed comfortable. Breakfast was OK but minimal. It could be improved nicely with the simple addition of chilled containers of yogurt and/or fresh fruit.
The room was comfortable, the staff courteous and attentive, the breakfast was substantial. When the TV broke, it was replaced quickly. When the ceiling leaked, I was relocated to another room right away. The staff was excellent! On the Saturday night of my stay, the room above me was very noisy. It seemed like there were a good number of people in the room above me having a real party time! However, the staff person on duty did go upstairs and asked many of the people to leave. I also was moved to a room which was very quiet.
Clean, ok rooms. Full size ironing board, but no fridge? Noisy airconditioner and breakfast was not so good.
www.EquineExpo.ca - attended cigarette burn hole in comforter
The room was very nice.The continental breakfast was excellent! I feel that this motel and others must prepare for the older generation that are retired.Thus having only one room in the whole hotel that has Geratric equipment is definitely not going the way of the present day.
The breakfast was excellent, and they offered alot of variety. Also, the business room with computer access was nice.
I like having the roominess of a suite with a small but useful kitchen.The staff were kind enough to waive the pet fee without my asking. I was going to leave our dog in the van but they called to tell me that I could have her in the room without paying a fee. Plus they have a great breakfast bar.
I went shopping, went out for dinner & nite activites I did not like the quality or lack of quality of the pillows. They were very uncomfortable.
it was a very comfortable clean room and the buffet breakfast was wonderful
It only lasted one night. I was supposed to have a 'queen' bed suite. By no stretch of the imagination was the bed a "Queen' size. It was a double at best. When I complained to the front desk I was told, "Those are our queens." Should I ever deign to stay at this hotel again, I would ask to see the room first...something I am not in the habit of having to do. Usually, hotels provide what they advertise according to clients' expectations...at least the better ones do.
good suite with all you need for your stay and comfort Too far from centre of town ,pool a bit small for a decent swim we decided against using it
Clean, efficient, good workable size On line no place to put in number of children Would have been better with two beds as requested, but overlooked?
clean, quiet. Breakfast was very good and more than the usual. Hotel was easy to find. no kettle in room
The room was very comfortable and clean. Free breakfast in the morning was wonderful and staff were very accomodating. Enjoyed our stay at the hotel very much.
The room was excellent with a very comfortable bed. The breakfast was also very good. liked everything
It was quiet. The room was basic but comfortable. The location was convenient for me. I would have appreciated having access to the internet, but it was not a big deal because I was only there for two nights.
Location was good. Clean and nice staff. Little "dinky" TV with poor reception
beds were not comfortable
The hotel put me in a double double size bed room initially despite the booking was for a double queen. They did change after I went back to request thge queen beds.
Continental breakfast was good.