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Quick and easy check in and out. Room was clean and as expected. Relatively spacious. As with most hotel pillows, they were small and uncomfortable. Breakfast was part of the stay but, no one was monitoring it and they ran out of several things that needed replenished and I had to go to the front desk to get someone take care of these things.
We had to ask for a new room b/c our original room was not clean
we liked the breakfast buffet there were bagels, bananas, fruit, milk, coffee, o. j., waffle mix were you could pour yourself a waffle in the shape of Texas, we had no trouble checking in at 2 am when we arrived. The kids(17 and 15) love the hot tub and the pool. But there was a big bug and a moth floating on the water. Otherwise the pool area was clean. The room towels were nice but we weren't supposed to take them to the pool and there were only small handsize towels there.\n
The inn was clean and smelled good. The people who worked there were VERY accommodating. Every time we needed something we got help. People were friendly and kind. No one ever shrugged or dismissed us.
After two weeks of consecutive travel, I have to say I am generally unimpressed with Holiday Inn Express. First of all, the staff here was FABULOUS everyone was exceptionally friendly and helpful. The facility's pool and hot tub were large and nice, especially for kids. The food at the restaurant was good, better than I expected, and the waitstaff prompt and friendly. The room was clean, but very run down. It reeked of carpet deodorizer, the edges of the couch were literally black with wear, the phone was broken, and one of the televisions was barely viewable. The staff did try to resolve these issue to the best of their ability. There is no elevator here so request a room on the first floor if you have any sizable luggage. The smokers are also upstairs, making the whole floor seem like the smoking section. The food twenty dollar meal voucher that I was given with my reservation was a 10% off coupon for dinner (for adult entrees only) and a 2 dollar discount for the breakfast buffet. Kids do eat free, so that was helpful, but it was not equivalent to the advertised deal. Williams is pretty small, so some of the other hotels may be about the same. I would recommend this place only for the staff.
Everybody was very helpful ,friendly and good Texas people...Walking distance to campus,15 miles to Amarillo and 12 miles to state park.Great place to stay Thanks
The staff here was generally friendly, but seemed rather ineffective in solving some of the problems with the room (tv's not working, outlets not working, etc.). We stayed to see Palo Duro, which was great. The restaurant next door was fine, and they deliver. The free breakfast here was pretty much as expected, but kept running out of everything. The coffee was terrible. The rooms clearly need some TLC with the furniture being worn, stained, and in one case falling apart. If you want to be close to the Canyon, this might be a viable option, otherwise, stay in Amarillo where you have more options and things to do.
This location impressed my family with the many special touches - soft and firm pillows available and marked, triple sheeting with no nasty bedspread, microwave as well as mini-fridge and coffee pot, hot chocolate for the kiddo, a clean and warm indoor pool, and the oh so friendly staff.
great service, clean hotel, friendly staff, best continental breakfast ever!!!!
The best hotel or motel we stayed at in our 12 day tour of Texas
we stayed for several days and all the staff was helpful. the front desk staff was friendly and seemed to go out of their way to be sure we had everything. The overall hotel stay was one of our best experiences. thanks
I stayed at the hotel while doing business in Amarillo. Easy drive into Amarillo. Staff very helpful.Room very clean
This is a basic motel. It is clean and will fit the bill if you're not fussy plus it is centrally located. The owners are very nice and accommodating. If I make it back to Canyon I will stay here again.
Great location. The hotel is better maintained than I expected from the star level. It is obviously old, but there was evidence of improvement going on. Traffic noise was a bit loud, but we could mask that by turning on the A/C fan.
The hotel was clean and the staff was great. I would love if they would mail my pillow I left there home. The hotel really should update the linens.