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Location Thick dust on closet. Poor bathroon/tub design. Mediocre staff. Unwelcoming lobby. Well below other RadissonBlu properties
The room was lovely, plenty of room and the breakfast was excellent.
Close to city centre Lack of parking, all nearby car parks full, including Joihn Lewis. Overheard other guests bitterly complaining about this situation.The hotel is not cheap to stay at, one would asume that an there would be an arrangement in place.
Location and rooms were outstanding. Breakfast well worth the extra cost and very helpful staff. WIFI good. Parking access
Room had great view, really clean and well kept. Lack of beverages available in room.
Very good but slightly expensive.
Room fab, breakfast / eating area fab, hotel generally nicely laid out and very modern. Queuing at reception to check in. Hotel should have a few more desks / staff ready for when lots of people arrive at once to check in. Probably waited 10 to 15 minutes. The price of the room!!! Very high and had no choice but to pay as attending u2 concert at Millennium Stadium. I think that the hotel would know they would be full and could have perhaps not charged the premium rate to ensure we all returned again. Now we will book up early to avoid having to spend so much money for just one night.
The hotel was very well situated and very clean and comfortable The service in the bar and the resturant was very poor and very slow due to a severe shortage of staff, we also found the bar very expensive and were being charged different prices every time for the same drinks.
The location was good for our needs.
Location, comfort A swimming pool would have been a real benefit
Rooms were lovely with great views over the city.
car parking facility was too small. On the first night the hotel carpark was full and we drove for 1 and a half hours to find another overnight one. We had to get a taxi back to the hotel.Simply ridicuolous! We are frequent travellers and have stayed in numerous hotels around the world and in all that time I have never stayed 4 * and not had some kind of biscuits with the tea &coffee facilities which only had a enough milk for 1 cup each in the morning. Long queue of people as we checked in with only 1 desk open even though there was staff present.See trip advisor for comments.
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
Front desk staff very helpful. N/a
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Well appointed room with all of the amenities we needed. None noted.
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
Location, cleanliness and very helpful staff. None.
very friendly and help full staff, great location will stay there again.
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
Friendly and helpful staff
Excellent location, excellent service, excellent hotel
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
Staff friendly manner Only one roast on a Sunday lunch!!!
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
Room service meal was good Too many extras, especially breakfast.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
The friendly staff and clean room all in a very central location.
relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
Very nice hotel, great location, great service Tv awkward to work!
The hotel is situated in the heart of Cardiff with easy access to the shopping centre. The hotel rooms are of a high standard and the staff are friendly.
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
Room ready on arrival, early at 11.30am. Cleanliness and freshness of the room on arrival. Location is great, in the city centre, 50 metres from shopping precinct. Staff we're very attentive, pleasant and helpful throughout our short stay. Nothing.
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
Staff very friendly. Good bar. Walking distance from all attractions. Close to shops. Room was spacious and well appointed. Very quiet
A modern hotel close to everything. Well maintained and a friendly staff
The location was perfect, in the heart of the city, easy access to all places of interest, and only a few minutes walk from the train/bus station.
Nothing Poor customer service overall
Air conditioning vent (ceiling) was leaking water on to the floor. This was a highly dangerous situation. A slipon this could have proved very serious. It did mean having to turn it off and open the windows, which of course led to a great deal of noise from outside.
Very average hotel and certainly not value for money Located bewtween two busy pubs, no cooked breakfast served after 09.30hrs, rooms small
I like this hotel everything was perfect, location, staff, room
I liked the room it was comfy although it took a while to work out how to work the heating so woke up very cold the first morning. The heating confused me and I couldn't find instructions
Nice to pampered and having a short break Going home
Despite the contemporary design the rooms are very comfortable. I had one of the best nights sleep I've had in a hotel room for a long time, which was a pleasant surprise considering I spend a couple of nights a week in hotels on business. The hotel seems to be in the middle of refurburbishment at the moment (November 2010) so access to the hotel is confusing and doesn't initially inspire confidence in the forthcoming stay.
Good friendly service
the location, the breakfast and the chap showing guests in for breakfast I didn't like the room it was very dark with the smallest window I have ever seen (which wouldn't open) also didnt like how long it took for reception to deal with a problem that we had with our bathroom after 1/2 an hr of waiting I had to go down to reception myself
location and friendly staff
Beautiful hotel with the best staff
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
the excelent service provided by staff the bedroom was cold.
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
High standards but very laid back and relaxing
friendly helpful staff
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
This is a good hotel with good facilities and excellent staff.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
Great location, central train and bus stations at the door, many other sites in close walking distance. Clean, efficient room. Breakfast was delicious and a good value. Perfect for a solo traveler to use as a base to see Cardiff and the surrounding area. Bathroom might not work out as well if the room is being used by more than one person, due to the wet floor post shower.
The staff were amazingly friendly and helpful. The location was brilliant as it was only a very short walk from the train station. The room itself was lovely and the breakfast was great value and very nice.
This hotel is bright, clean, ideally located for public transport and every member of staff we had any reason to speak to was exceptionally pleasant and helpful. None
Perfect location for just about everything in Cardiff, brilliant, Bunk beds in room, with tv fixed to wall at end of beds, so person in bottom bunk could not see the tv, poorly thought out placing of the tv.
The Welcome from the staff was the best, the rooms are compact but clean and comfortable, check out the cute bathroom pods.. The water from the shower did not drain away till the morning and so you had to step in water if you used the bathroom afterwards
The location was ideal. Right in the middle of the city centre Incredibly overinflated prices due to the Wales international. For the size of the rooms they shouldn't be priced over £50
Staff were friendly Computer systems went down on the Friday and because of a water leak all water was turned off so couldn't take a shower.
The location although it was very difficult to find by road. The hotel name was difficult to spot. Excellent breakfast Size of room too small. No draws to put clothes away. Only really enough room for a one night stay. Glass toilet door.
Modern design, clean room, great central location especially for Railway Station, Stadium and city centre. None, perhaps the price was a little high due to being a busy weekend for sporting events, but would definitely stay here again.
The hotel was very conveniently situated with all the attractions close at hand.
close to the stadium
room size was good, staff were very friendly
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
The staff were so friendly and helpful and the rooms were spacious and very clean.
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
all the above n/a
helpfulness of the staff
We ordered room service, from a choice of 4 main courses we were told 3 were not available, we ordered what was available it was practically inedible and expensive.
Central location Air con unit stuated right outside bedroom window to therefore very noisy during the night--also wedding function taking place so was loud music till 1-00am on the sat/sun.
Breakfast being charged at £13.50 a head is an out & out joke, for this reason alone we would never go back, but also to be charged £5 a day car parking as well
Central for everything, lovely hotel
The room charge was low so value for money in that respect The room needed to painted and brightened up as did the bathroom. It had the air of being a bit 'tired'
Staff were friendly and helpful. The Angel is a great location for visiting Cardiff within walking distance of most things and an inexpensive cab ride from the Bay. The Angel is a happily eccentric building, but becoming a bit shabby at the price. Breakfast was bland in flavour, but efficiently served by friendly waiting staff.
Staff were very helpful and friendly. Location was perfect for shopping in the city and near bus routes around the city to see the sights. Would definately book again. Parking not bookable and limited but staff made every effort to help. Double glazing in the rooms would cut down traffic noise which is unavoidable in a city location.
The location was superb. Parking onsite at a reasonable cost. Thought that the rooms were a bit dated. The windows were very 'shaky'a and due to the location there was quite a lot of noise at night.
The waiter was extremely helpful, he couldn't do enough for us The prices in the bar and restarant, too over priced
The location was perfect; just over the road from the C.I.A which was great as we could see the gig que develop from our window! The inclusive breakfast was a nice bonus that most budget hotels in Cardiff don't offer. Our room was basic, but clean and freeview t.v was a nice surprise too. The room, although clean, has seen better days & is a bit scruffy with damaged furniture, cracks in the walls and a draughty gap between the window & floor!
fresh clean room good value but still had tea making facilities. Bar and reception staff friendly. hairdryer not available when I needed it. On arrivng at the hotel was initially worried about the standard as the entrance door was shoddy and would not have gone in if not pre booked. However, inside the hotel was excellent and we were pleased to have stayed there.
breakfast noise coming from next room stayed before no problem
Love this hotel, staff are always helpful and the location is excellent, smack bang in the City Centre.
The staff were friendly and accommodating. The room was clean. Only one lift was in operation at the time.
Location, reasonably priced & good breakfast included
Location was good. Good selection of choices for breakfast. No hairdryer in room,heater not adequate.
the bar was shut all evening and did not open we had to go to another hotel for a drink
exellent value for money and super breakfast first impressions room looks tatty,but took 3 friends and they were pleasantly surprised with comfort and overall value
very reasonable rate for a city hotel. would have liked a hairdrier in my room, not on a landing.
city centre location easy to find
Staff was very friendly helpful Located at the back of the Hotel was the football stadium which was quite noisey in the early morning.
The Location, only a minute away from the city centre & right by the Castle & Bute Park. Also every easy to get to.
It was central and close to all the places we wanted to visit and was easily found from the motorway. No biscuits on the tea and coffee tray.
The only thing I liked about the hotel was the locataion The fact that we were woken on Sunday morning by workers erecting scaffolding on the outside of the hotel. The noise from the bar next door to the hotel, even though we were on the second floor we could still here it at midnight.
I like the service, breakfast, free drink (as priority club member), promotions spilled out rather than hidden, fleibility to cancel and rebook my room with pleasure (It was a big problem for Novotail London by Accor group & they charged me 130 pounds for nothing) These people are good and I will go again. They gave us the park view (Best view). Small room (hotel was fully booked so no chance to upgrade) The bed was just enough for one person as booked. I don't mind small rooms when service level and respect are high.
The front desk staff was responsive. The location of the hotel is a plus. The flush wasn't working properly; one has to flush 2-3 times before it worked. There was music from bar downstairs, which I could hear till ~12:00. This affected my sleep on the first night. To be fair, I'dn't complained to staff about these two, but I think, they couldn't have done much about the music-from-the-bar-part. Otherwise, the room was quiet, cosy, and comfortable, although small (have stayed in Cardiff at other hotel with bigger rooms for less price). The per night room price was expensive (but could have been because of the Rugby game on Saturday), that's why poor value for money.
Location was perfect as we were going to the Milenium Stadium. Easy to find and ideal having parking on site. Close to all the shops and Castle.
The breakfast was very good and the staff extremely friendly.
Location was good and the price wasn't too high. Very damp and musty. The whole room abd the bed smelled like mould. Cleanliness was a problem. The shower was upstairs so far from the room. The breakfast was expensive and not worth the money. The staff were not very helpful. The room had a door to outside that was left open by the cleaning staff while we were out for the day. Very unimpressed.