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I love the look of this hotel as well as the views. The location is pretty perfect as well. I was also very impress with the staff. Very friendly! The room was a little less clean than i would prefer. But this has never been a problem before at this hotel.
actually a beautiful hotel in a awesome waterfront location with a brewery opening next door. place needs some work from the manic elevator to the semi clean shower stall and the clogged air return on the ac and loud whining output vent .
-The bayview room with great bay windows -Location near nice shops -Very friendly and helpful staff -Good wifi; not too slow for a change -Breakfast was pricey, and not normally included (but it was good, and the staff was great). -There's some evidence that the rooms themselves are dated but generally the latest remodel was good.
The hotel was impressively decorated and comfortable at the same time. I was greeted by name when I checked in. Despite being a younger traveler I was not talked down to or shown any disdain. The location on the marina offered wonderful views. The breakfast offered was delicious and more than ample. I will definitely return the next time I am staying in the area. The room thermostat would reset to 70 automatically and the TV would not have sound every other time it was turned on. Nothing that was too important or that would keep me from coming back.
The location of my room, the view. I didn't like the fact that I couldn't stay longer. Had to return to work.
Hotel and room was furnished with beautiful nautical theme. Restaurant and bar downstairs had delicious food and proved to be very convenient. Staff was very friendly and helpful. Proximity to the marina and the Air and Space Museum also very convenient. Parking garage was well maintained and easy to use/ access for guests. Minor cosmetic issues in the room, some menu items in restaurant were overpriced.
Pleasant check in experience, clean rooms, and the cocktail hour made for a very nice stay. It's well laid out, and the parking lot was close and accessible. I called to the grunt desk in the morning for something. I had to call twice because noone answered my call the first time. Then they didn't deliver the item to my room, and when I went downstairs, the attendant was sitting in the back, reading.
Location, location, location. The bed was very comfortable. The bathroom was roomy. Huge refrigerator to use. Plenty of drawer space. Decent coffee in the breakfast room. Non-smoking floor smelled like cigarette smoke. Our room did not, but right off the elevator it did and all in the hall. The pillows were too small and soft, offered no support for my neck. I don't like using multiple pillows (they move around too much) but I did here just to get to sleep. One of the towels in the bathroom (when we first arrived) was put on the towel rack obviously unwashed from a previous user...gross. Grateful there were other clean towels to be used. Didn't use the coffee machine because it is stored on the bathroom counter. Who uses a food/beverage item in the bathroom?
Friendly Missing cleaning my room the first night
It was comfortable! My 8 years daughter loves it! The shower needed longer curtains because water leaked all over the bathroom floor and into the closest. The cleaning crew could use a bit more hospitality!
Clean hotel, good service and breakfast at a very good price Nothing, will stay there again
Most of the staff was very friendly, the breakfast which was included had plenty of options and it was very close to shopping and the university. The room was very clean upon our check in. And in the evening they offered fresh baked cookies. The night staff male was rude and not very helpful. While the breakfast which was included was good, I would have liked to see more fresh fruit options. Also the gym was very small and not appropriately stocked (no towels, no water). The equipment wasn't maintained too well, but it was still usable (noisey, like it needed oiling).
It was quiet. I could relax. The breakfast was good. The staff was very friendly. The tv channels were limited just like a cheap motel. I didn't care for the overall smell of the room, hall, and everywhere.
I liked the room set up I was traveling with a boat and management told me I could park around back and take up several spots. So I parked liked management wanted me too and when I woke up there was a car blocking me in. I told the girl at the front desk and she was making every atempt to locate the owner after an hour went by no luck, she the. Calls her boss (the owner) and was ready to have it towed, but her boss said "we can't just tow a guests car, even if they are blocking another guest" he wanted the girl to try again to locate the owner but at that time I was running an hour and a half behind. So at this point i my self had to call the police and the owner didn't want to do anything. The police said the owner needed to call a tow truck. It was suck an inconvence for me to get the truck and boat out. Me being he guest i should not have to call the police and a tow truck. The owner needs to grow a spine and realize that when a guest does something like that and can't be located to remove the vehicle from property. I will not be staying there ever again due to the rude manager/owner.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
This has to be the best staff I've ever seen. Very friendly and helpful. They were never pushy or rude. I had my service animal with me and no problems at all. Unlike others I've stayed at. I will stay there again
Staff was extremely friendly. Had smiles on their faces, held doors open, were on top of it Great to see coming from a customer service background. Housekeeping was accommodating and interactive. If you passed by them in the hallway they would acknowledge your presence and say a friendly hello. Loved having a great display of food for their complementary breakfast which never ran out of food. No fan in the bathroom?...doomed for black mold. Did not care to have the A/C unit on either. Cleaned the front of it because it was filled with dust. Was a nightmare for those who have allergies like myself. The 2 inch gap of fresh air from the window was not cutting it for fresh air flow. Luckily did not have to be in the room as much as we had planned.
I loved the room spacing and location to local eateries. I stayed in a Spring Hill hotel in Vegas and this hotel in Hampton (short of the Vegas flare) was not short stopping. I would highly recommend this as a hotel option. We had to switch rooms because the television was not working (recently remodeled and may have not been connected properly). Thx.
We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well. We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
Good location, exceptional rate. Appears to be in a safe neighborhood. Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
Location is good for upper Peninsula actually it is in Hampton Roads The restaurant staff is Mediocre, the front desk is squished into a corner due to a remodel and it requires you to be right on top of other guests that are checking in, they advertise free wifi but charge and they charge to use the garage which baffles me because the city gives them Use of it(I used to be the city Assessor here so I know)
I like the location of the Newport News Marriott at City Center. There were places to eat, shop, take a leisure walk, beautiful scenery, and accessible.
Clean well appointed rooms. Excellent breakfast. Friendly staff. Hotel was under construction so not everything was available and difficult to find your way around the hotel. Internet and parking were extra.
Great location No elevators - have to carry luggage to 3rd floor
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Love this place, the view was excellent the food was excellent looking forward to going again. A nice romantic place. If you love being by the water you will love this place. Nothing I didn't like!
EVERYTHING EXCEPT THE PARKING PARKING LOT - CANT FIND A PARKING SPOT DURING LUNCH AND DINNER BECAUSE OF THE RESTAURANT. FLOODED ONE NIGHT FROM THE PAGAN RIVER. HAD TO MOVE CAR TO HIGHER GROUND.
Beautiful waterfront views, friendly and helpful staff, proximity to historic sites. Hotel was a little dated. Bathroom was very small.
It was quiet and the food was excellent! Couldn't get any channels on the tv. No radio in the room for music either.
Nice town with lovely restored Victorian 'pink ladies'. Nice location on the inlet. The building was so badly designed: our balcony was around 2 1/2 feet deep, lots of wasted space in the bathroom, smatterings of several different styles of decor (farm house, early American, barn, Colonial) . All disconcerting. Food was typically bad.
Lovely location and a very accommodating staff. Steps to third floor rooms were challenging especially with no staff to help haul luggage.
Smithfield Station has warm, welcoming staff and beautiful, well equipped rooms. The location is perfect for a relaxing weekend; right on the river and across the street from the park. The only suggestion would be to add a microwave to this particular room. We stayed in the Lighthouse previously and that room was equipped with a microwave.
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Location on the water. Breakfast was a special treat with the Country Ham Rolls!
Pool and complimentary breakfast
Helpfulness of front desk staff in getting to the site from about two miles away when I got turned around getting there in the first place. Someone put used soap in a new soap box in the bathroom. Only later when my wife opened another box of soap did we discover that my bar of soap was well used already!
Convenient and super-comfy beds The eggs at breakfast were disgusting¿¿
It met all of my needs. The room was very clean and quiet, convenient if I needed to pick up anything forgotten at home and very close to where I was visiting and my reason for coming to Virginia in the first place. This was my second time staying at this very hotel and the staff at the reception desk did not seem as friendly and engaged as they did the first time I stayed. My first visit you had a very friendly, cordial woman working the desk that day.
Always stay at Hampton when in VA. The staff is friendly and courteous.
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location and breakfast shower spigot did not work correctly. Only turned 90degrees, was either scalding or off. I reported to front desk staff, offered to 'have someone come up', it was late, my family was tired. We sponge bathed, should have had a discount
Room and bathroom space the nicest of any Ha,ton Inn we've been at.
I love the staff they were very helpful and nice. The room was great and very clean. The breakfast was also great as well. The fresh cookies and milk for guest when you walk in was amazing. The is nothing bad I can say about my stay.
Friendly staff, clean rooms, great location will stay here again!
Free continental breakfast, cleanliness of facility
Customer service on 100!!!
The Breakfast had healthy food choices. The fresh oatmeal w/nuts/cranberries was wonderful.We love a breakfast buffet with eggs,sausage,bacon,pastries etc. The beds were very comfortable with a fluffy comforter and room was spacious. No I loved it. First time at a Hampton Inn and it was great.
It's close to where I needed to be. They let us use the lobby to eat dinner. No.
Everything Breakfast eggs
location and the breakfast no
Very quiet, restful location. Convenient to places we were going. no
Location Room smelled like smoke. Clothes smelled awful once I returned home just from staying one night!
The cable went out, front desk lady wasn't friendly enough, parking was scarce in front
Customer service was excellent
Big room.. Descent breakfast We were there 3 nights. Each morning I had to ask for towels to workout. There were none in the workout room or pool. Each night I had to ask for Shampoo and soap. We received towels but nothing else. It seemed clean but not much attention to detail!
The big room size No
Everything was magnificent from the cookies at the front desk, to the impressive breakfast, to the friendliness of the staff, to the incredibly clean hotel room! If I ever stay in Smithfield, VA, I will definitely stay at the Hampton Inn!
It was new, spacious, well-appointed rooms
Breakfast started at 7:00. Earlier would have suited us better. Used a debit card so they held funds for both nights plus about $50 for incidentals for 48 hours after our checkout.
My husband and I have frequently visited Williamsburg. One year we had a difficult time getting a hotel reservation in Williamsburg. We decided to try Newport News. We have been staying in Newport News for the past 10 years whenever we visit Williamsburg. We love it! This is the first time we stayed at a Residence. We were thoroughly impressed! The room was very modern, comfortable and super clean. The breakfast was delicious! The staff was helpful and friendly. The only reason that I didn't give a perfect score is the mattress was a little firmer than what I am used to. We will definitely return and would highly recommend staying there.
The people at the front desk were very nice and inviting. Good value and a decent clean room for the price. The breakfast set up could be better.
the price all was fine
The room was spacious and the hotel was in a very quiet location. The staff was very helpful, especially the guy at the front desk. You will hear people walking above you if your room is on the 2nd or 3rd floor.
Excellent location. Terrific professional staff. Clean, safe and quite comfortable. Would stay there again and highly recommend. Minor thing - parking is limited and only one way in and out.
The staff was really friendly, rooms were clean and a good sizes
Staff was fantastic, this was the highpoint of the stay Lounge area was very comfortable. The mattresses were very, very uncomfortable. Stayed in a 'lower tier' hotel the previous two nights and the mattresses were far superior. Limited hours for Starbucks .. wondering why it was even there. Limited breakfast offerings ... liked the old style courtyard breakfast restaurant much better.
The hotel was very nice on the outside as well as the inside. The staff was very professional, nice and accomadating. The smell in our room was really bad. The room was cleaned thoroughly but it still had an unpleasant odor that we could not quite identify. However, upon informing the front desk, not only did they move us to another room while we we out for the day, but they also moved every single one of our things into our new room with not such much of a hair missing. Thank you!
I was able to really enjoy the spa tub! The way it was angled you could also relax and watch TV There was only decaf coffee in my room
Cleanliness is very important to me and this hotel definitely fit the bill! I would book here again! No.
Nice lady at reception
Hotel was clean and staff were friendly, breakfast was okay, pool should have been good...equipment in the gym was out of service. otherwise it is an okay hotel to stay...cant complain Equipment in the gym was not working. no Jacuzzi. Breakfast should have been better
In room Kurig coffee. Room was previously a smoking room. They tried to cover it up but is smells bad.
The was extremely nice and helpful. The breakfast is amazing! We loved everything about this hotel.
clearness, the staff was great and very helpful. When i checked in late on Thursday night, the lady who checked me in was very nice and pleasant. I've stayed here before and I really enjoyed my stay! nothing that i didn't like my stay was great.
It was clean and it was smell great and the staff was very helpful will stay there the next time I go pick up my grandkids No everything was good the hotel was clean and the floor that I was going was just renovated
Seems to be rather new and price is good. Sound insulation is not that good.
Easy check. Nice staff. Great location to my destination. There were a few spider webs on the ceiling. Other than that the stay was great.
Room was very quiet. We got a great night's sleep. Flickering light in parking lot was annoying. We were able to shut the blinds to block it out though.
It worked as there were no other places available. The hotel rooms must have been old smoking rooms, they smelled pretty bad on the second floor.
Spacious room. great for family. conveniently located off the highway. very satisfied. yes, the one bathroom in the private sleeping quarters was a bomber, but we managed. no general closet space for luggage and coats.
I encountered the staff members on all shifts and they were all incredibly friendly, especially the evening shift on 27-28 Jan. Kudos in particular to the night attendant and from desk attendant. They know very well how to talk to and engage with customers. They both made me feel very welcome and at "home". Thank you! The property is showing its age...old, creaky elevator, older furniture, etc., but the room was clean and comfortable. I would stay there again, if nothing else but for the friendly staff.
Traveling with a family and being charged 150 a night....I was with a group....otherwise I should have booked at one of the ten other hotels around the corner who, at the very least, can offer some water when you walk in. Yes they have an overpriced restaurant. No free continental breakfast. Floors squeak so stay in the upper floors.