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2 locations in Cedar Rapids
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Reviews
2.0 Poor
May 2021
Cons:
Had to cancel because the rental desk was closed when my flight arrived4.0 Mediocre
May 2021
Cons:
I rented the car for airport pickup. I was told, at pickup that rate was for a pickup downtown and I had to get myself there. Off airport pickup was not brought to my attention when I booked.2.0 Poor
Apr 2021
Pros:
NothingCons:
I booked this reservation about a week before I arrived. Found out about 4 days before that I would be unable to keep the reservation. I could not cancel online and had to wait for 20 minutes to talk to a rep who tried to charge me $100 cancellation fee!! Ridiculous. Won't use Hertz again. I then told her it was covid related and she waived the $100. Guess a lie is what is required!!!!2.0 Poor
Jan 2021
Cons:
If I actually got the rental I reserved. They didn't even have the rental I reserved. So I was unable to accomplish what I was trying to do. Horrible that I reserved something and they didn't even have it when I showed up.4.4 Mediocre
Aug 2019
Pros:
Dropping of and picking up was gray. Staff was great.Cons:
Smelled like pigs. The Dodge van was the biggest piece of junk. Shook like a wooden rollercoaster, bounced like a trampoline, no USB plugs for phones. The radio controls where horrible. I would never buy one, or rent one.10.0 Wonderful
Aug 2019
Pros:
Pickup and drop off was the easiest I’ve ever experienced.One location in Cedar Rapids
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Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Feb 2024
2.0 Poor
Jan 2017
Cons:
I called to inquire as to what I should do if I could not make it to the scheduled return time for my rental. The woman, who spoke poor English, took it upon herself to charge my card for an additional day without my permission. This caused my acct to be overdrawn. When I tried to explain this she repeatedly told me she did not charge my card however I called my bank and they confirmed the charge. When I called Alamo back they said there was nothing they could do but refund my money which would take 3-7days and they had nothing to say about the overdraft fee. All this for what was just supposed to be an inquiry.8.0 Very good
Sep 2016
Pros:
Moved my fiancé from Iowa to Boston. We got a brand-new Dodge Caravan with fold-flat seats, SiriusXM radio, and the flex-fuel capability which was a major money-saver. Was as smooth as you'd expect of a car under 15k miles.Cons:
The van had a lot of someone else's trash inside when I picked it up. I spent a half-hour cleaning it out after picking it up. There were chip bags, pop bottles, grease streaks, and a persistient stickiness to the steering wheel that required dish soap to remove. I suppose this is the price paid for a low rate.One location in Cedar Rapids
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Reviews
6.0 Okay
Mar 2024
2.0 Poor
Nov 2023
9.6 Wonderful
Nov 2020
Pros:
Staff was great, pick up and drop off we’re quick and easyCons:
Seemed expensive10.0 Wonderful
Oct 2020
Pros:
Very excellent staff!10.0 Wonderful
Feb 2020
Pros:
Very friendly staff7.6 Good
Dec 2019
Cons:
Very basic economy car.One location in Cedar Rapids
Filters
Reviews
2.0 Poor
Jan 2024
2.0 Poor
Mar 2021
Pros:
NothingCons:
My flight was delayed due to bad weather over the Rockies, and by the time I arrived at my destination their booth was closed. I tried calling them 3 times during the day to alert them and no one answered (kept on hold every single time). They did not attempt to call me, and also did not leave the keys for my pick up. I ended up stranded at the airport trying to find transportation to my hotel. Awful experience.One location in Cedar Rapids