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Friendly staff Paying for parking, no coffee in lobby, no free breakfast
Bedding was comfortable and overall furnishings were updated Small Bathroom
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
The hotel was in a good location. The Bell staff was exceptional Check in was a breeze. Rooms were clean but a bit older. Older small bathroom A/C that made loud noises randomly. This is not a modern hotel...but that's not all bad.
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
Great location,great staff,clean gym.Nice room but bathroom is on the small side,very comfortable bed and pillows.great charming lounge with great bartender.restuarant has good breakfast at a reasonable price.First time we've stayed down this end of king st, it won't be our last.Been coming to charleston for 25 years,you can't beat this hotel for the price!
Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
Clean, large room and lobby. Friendly staff. Front desk didn't text me as promised when room was ready, but otherwise ok.
Right near shops of King St Home of Charleston Grill, a top 5 dining experience for us Fine luxury throughout hotel Can seem a bit stuffy depending on clientele, but that's who it's for
The hotel is in a great location. Minutes away from the Market and all the top restaurants.It is on the Main Street with all of Charleston's shops. The hotel also has a great bar with piano music and if you would like something more casual, there is a fun sports bar. In addition,he hotel has a beautiful upscale restaurant
Beautiful facility. Rooms were clean and spacious. Staff was excellent and friendly. Perfect location. Repeated air conditioning problems in our room.
Location is the best thing about this hotel. Valet very disorganized and never anticipating peak times, Had to take my luggage to my room myself.... Over priced for the service or lack of service
Every item in the room was first rate and luxurious. The traffic noise was very loud throughout the night
The rooms was beautiful and completely decked out. The staff was kind, curious, willing to help, and helped us coordinate between my girlfriend and I as we prepared in separate areas of town for a wedding I was in and needed to check in earlier. The room was extremely clean and the staff was extremely nice! No need to go to their bar or cafe, the prices of everything are unnecessarily high just because they are by luxury stores or something. They are $20 for everything, no lie. Do yourself a favor and go to any of the amazing restaurants in the area that you can more than easily walk to!
Spa needs help !
Southern elegance at it's best. We had to leave.
Enjoyed the ambience and attention of staff. Excellent gym and spa area. Perfect location for shopping and dining. Lack of in room movies.
Ken, on the Club Floor always provides incredible service. He makes your stay! Frank is no longer there. You will not find a better location, or staff on the hotel side. The spa service is sub-standard, and over-priced. Therapists were not attentive to requests, and hearing complaints about their job because they didn't receive benefits, was unsettling. Urban Nirvana in Charleston offers the best service. Consider opting for their spa at Wentworth Mansion. The service and value trump Charleston Place, any day. Also the spa charged a 20% tip without notifying me, and overcharged for the services rendered. The spa therapists aren't Belmond Charleston Place employees, and are quick in letting you know that.
Our room was on the top floor and absolutely gorgeous from the room itself to the bathroom to the breathtaking view! It was perfect and exceeded my expectations! There was nothing not to like! I'd stay there again and again!
Everything was wonderful. N/A
Great Location Clean rooms Friendly Housekeeping staff Convenient Parking if not valet Great location to some excellent restaurants I would stay here again Restaurant and Bar in hotel I would not recommend Service poor, house wine limited and poor, do not waste your time there are excellent places right out the door No mooring coffee available in the lobby or at the bar. Was told it would be set up by 6am, but both days nothing between 530-700am
Not worth the price. Very expensive rooms
We visit Charleston often and this was our first time staying at the Mills House. It was beautiful! We stayed overnight and loved the location, decor, and the cleanliness. We parked in the parking garage and access to the hotel was very easy. This will be a place that we come back to in our future visits to Charleston. Only small complaint I have was the pillows. They were fluffy until you laid on them, then they became flat and hard.
I loved the complementary champagne, gorgeous pool surrounded by flowers & superb location. The friendly professional is very welcoming. The bathroom doors are sliding & did not give the feeling of full privacy. The room was not spacious but very comfortable.
Small rooms, smaller bathrooms, no balconies, rooms badly need refurbished. Dingy looking. Not any nicer than a Super 8. It's conveniently located is the best that can be said for it, but at that price it's not worth it. Stay at the Wentworth instead, only a bit more for an actual luxury hotel.
Excellent location in the historic area, exceptionally pleasant staff, very comfortable beds. If you eat breakfast every day, get the breakfast package. This made our stay even more relaxing. I would stay here again in a heartbeat. The bathroom was a bit snug. Price was high, but comparable for other hotels in the historic area.
Location Surprisingly the staff wasn't very friendly or helpful. They seems very aloof.
Location was great! Nice staff, clean and pool was a great bonus :) Would have preferred a fridge in room but not totally necessary. We had a great time so really nothing negative!
The entire staff----everyone with whom we had any contact---they were all very helpful and anxious to please. The room was not very comfortable or easy to move around in . Bath was very outdated and not easy to use. Not very competitive or modern
great location, great view of the riverfront, very friendly and accommodating staff paper coffee cups in room, walls were a little thin. the couple next to us were loud at all hours of the night. did not enjoy hearing them having sex!
This hotel was beautiful. A rooftop pool, bar with outdoor patio, and excellent feature, this hotel was everything I had hoped for.
Location was excellent. Walk to many restaurants, the waterfront, carriage rides and an open air market. Wonderful service from everyone there. Rooftop bar was fun! It was very expensive, room was tiny, no views
Location, ambiance; roof deck No Fitness area; limited toiletry selections; a little noisy ( it's old); you will pay a lot!
Clean, friendly staff, perfect location! Wifi was spotty
Perfect location and an art lovers dream. The room could have been cleaner
The location cannot be beat--the art throughout adds to the atmosphere of the hotel. Bed too high up--I needed a stepladder to get in--the hardwood floors were shined and polished so much that I thought I would slip and fall.
The overall vibe, from the room decor to the customer service was outstanding. Everything was clean, the room was better than expected, and the whole hotel was fun to walk through and view the artwork. The customer service across the board really made the experience though. Everyone was fantastic and eager to assist! Only two minor strikes. The bed was almost too comfortable. It was extremely soft and the pillows were softer. The rooftop bar was an awesome experience in the evening, however we arrived for lunch the first day and over half of the menu was unavailable at the time.
really lovely hotel. The service is what stood out the most to me. Every single person I encountered was top notch (even more so than some internationally-known hotels I have stayed at). Even when there was a tiny issue with my room service (more on me for being picky) - there was no attitude from anyone, everyone was happy to make an adjustment. The replacement meal came in less than 10 minutes with apologies from the chef even! (And the meal was delicious, btw) I even received a follow-up call from reception about 30 minutes after I got to my room to make sure everything was ok. That's never happened to me before. The room was beautiful--dark wood floors, large four-poster king bed, updated bathroom. Top notch service, great location right by the waterfront and some amazing restaurants. Noise: the wood floors are so beautiful, but that means you have to hear your inconsiderate neighbors clunk around on their floors with their shoes on. Perhaps a very sweet note when guests check in (or in the room) that while the floors are beautiful, please be mindful of your neighbors and take your shoes off while in the room." Also, in the morning I could hear everyone's conversations from the hallway very loudly! Size of Room/Bathroom: this is with the caveat that I had a very low rate that provided me with one of the more standard rooms, so it was not necessarily unexpected. For what I paid, it was a decent size, bathroom just decent size as well. If I actually planned to do work while there, I would recommend getting a bigger room as mine did not have a desk.
the vendue was wonderful. the staff were firefly and helpful and the room was very comfortable and well appointed. the location was also great. if you want even more character it may be better to say in the 26 vendue building but the advantage of 19, where I stayed, was that amenities were closer.
Walls are thin. Can hear neighbors
breakfest was great, good lokation downtown
Handy for everything . no
it was restful, convienent, and clean
The breakfast on the roof top. The location in relationship to downtown Charleston. The bed was comfortable. The room was clean. The room had too big of furniture for the size of the room, esp the desk area. There was no swimming pool, jacuzzi, etc. Our room location was next to the entrance and it was a bit loud with the comings and goings. The maids started too early to clean rooms and it caused more noise in the hallway.
It was close to everything downtown. The price for the size of the room and the parking.
The location within historic Charleston was convenient to everything. We were able to walk to all of our chosen destinations! The amenities offered were excellent, the staff was very friendly and helpful, the room was very comfortable. Would love to go back there and stay longer!! Can't think of anything we did not like.
Location is great - convenient walking distance to all areas. The larger room is perfect for two friendly staff the breakfast is very good and convenient the daily wine and cheese is an added plus! paid parking is convenient when we arrived - the small room we had smelled very moldy - we went back to the office and they gave us a better , larger room our room was in the inner core - so no windows - the good news was that it allowed us to sleep longer in the morning
Room was very clean, uniquely decorated and furnished. Breakfast, while not great, was better than most I've experienced in the States. Great location close to the Market and other sites in downtown Charleston. Easy walking distance. Front desk staff was not very helpful or friendly. Bathroom did not have a fan, the sink water was always luke warm. No coffee machine in room. The price of the room was not worth the value of the room. Parking could be an issue.
We were in Charleston for a wedding and stayed 3 nights at Andrew Pinckney Inn. Location was within walking distance of the restaurants, cathedral and aquarium chosen by the wedding couple for the weekend events. Sandy was especially helpful with recommendations and assistance booking a city tour and transportation when we needed it. The hotel was lovely and intimate with just 40 rooms. Beautiful floral arrangements, breakfast on the roof top, fresh cookies and coffee, tea, water and lemonade in the lobby and attention to detail made our stay very memorable. Charleston is well worth the trip! We paid $319 + tax and fees for Friday and Saturday night. $199 + for Sunday night. I returned home to have an e-mail promotion from Snique Away for Andrew Pinckney Inn for $109 per night. I thoroughly enjoyed my stay, but now feel that Booking.com was not my best option when booking a hotel. Prime weekend with USC graduation may have played a factor.
I needed a quick place to stay for a few nights in Charleston. I had stayed at other Days Inn (on business) and wasn't expecting much, but this place was super nice. It's in a beautiful historic area and for the price you can't beat it. I watched an episode of Treehouse Master in the room, now I'm hooked. Thanks a lot TV, you god damned modern miracle.
Location was great. Staff was friendly and accommodating. Room was adequate if a bit dated. Bed was comfortable. I heard every car driving by, every city bus accelerating from the nearby intersection, every conversation in the parking lot, every clack-clack-clack of every wheeled suitcase going down the side walk. There were many times when I actually looked to see if I had left the door open because I could hear voices outside so clearly that they must be in the room. Walls and door must be made of paper.
Nothing Everything it was dirty everywhere the bathroom door didn't shut the sheats were dirty the room smelled there was no view the walk to the room was sketchy
Great location for touriest Very noisy at night with contrustion going on
Rooms were completely renovated - new carpet, TV, refrigerator & furniture. The safe is nicely sized so you can lock up your tablet or a small laptop. Housekeeping missed cleaning my room one day. That didn't make me happy.
The location of this hotel was perfect. We were a quick walk to City Market and King Street. The staff was so nice and even fixed a circuit we blew within minutes. We will definitely be staying there again. We were very hesitant after the reviews but all was great! The vending machines were empty.
How fast I was able to leave. Smelly room, filthy carpet, toxic microwave and aggressive towing company waiting to tow your car while you check in.
The AC is noisy
Location was good! No breakfast, room smelled musty, could use a better bed.
Great location, friendly staff. Somewhat pricey for amenities provided.
Location is excellent Expensive, but I mean its Charleston
The location was amazing. We were able to walk everywhere in the city. The room was clean and the hotel staff was very nice. Would definitely stay here again.
The staff was very efficient. They helped me with every request I had. They also were very helpful on answering questions I had about the city. The only problem I encountered was ordering room breakfast on Sunday morning. We had an early flight and wanted to have breakfast before leaving to the airport. I asked for an order slip at the front desk, and I was not told breakfast was not served on early Sunday mornings. By the time I was leaving, I got a call from the restaurant informing me there was no room service until later. Obviously, th problem is that the slip you fill out does not specify the exception of early breakfast on weekends.
The rooms were recently renovated and very nice. We were treated well by the staff. It was in a very convenient location. would definatley stay there again
Convenient to Historic Charleston Parking across the street - but only once. Other times parkng was available in the hotel parking lot.
Location. Staff. Coffee should be put out earlier, between 6 and 6:30 rather than 7 am.
A very good room, bed and bathroom, well located No complaints
The location was very good. I liked that they gave you 2 water bottles each day. The shower was great and the bathroom was VERY large. The bed was very uncomfortable and the pillows were a joke. They were tiny and lumpy. The room could have been better maintained. One of the drawer pulls came loose. One day we didn't have enough towels. They usually provide 3 or 4, but we only had 2. I use 2 towels when I shower (one for hair and one for body). I didn't realize there were not enough towels. My husband got out of the shower and didn't have a towel! I had to give him one of my wet towels. When I told the girl at the front desk, she didn't even apologize. She just made a note to provide us with extra towels. We didn't want EXTRA towels. We just wanted the normal number. The AC was VERY loud! I had to turn up the TV every time it turned on.
Clean - but feels like motel 6 .. For $ 300 a night - u really get nothing but location .. Didn't like anything at all but the location - if they charged 145 a night and not 290 I prob would rave .. But for 290 a night one expect more services .. Or at least room service ...
We particularly liked the helpfulness of the staff.
Everything! It was wonderful. Address shows, "Church Street", but entrance not on Church.
We were quite pleased with the hotel amenities, staff professionalism, and its atterntion to details. It is a luxury hotel with an international flavor. Our one comment for change is to change the Church Street address. It is quite difficult to find it.
Proximity to the historic sector; room comfort,staff hospitality; Charleston is beautiful Meal quality & service at Tristan was below expectations
On the top of hotels in which I have stayed. My friends and I all agreed that we love this hotel!! The only complaint, which is so minor it is hardly worth noting, was the phone system was not working correctly. We could call out, but the receiving end could not hear us. Lucky for us we all had cell phones.
Great location to see so much of the beautiful city. Staff were very helpful, hotel is first class. Wine and cheese gave us a chance to meet some other travelers and share experiences.
The facility is beautiful and the staff is pleasant and extremely helpful.
We enjoyed having the extras included in the price of the room. The champagne upon arrival, afternoon wine and cheese, coffee and cookies in the evening and the continental breakfast were a delightful bonus.
The staff went above and beyond to make your stay feel like you were part of their family . Great food , snacks and drinks all day long . Having to leave .
Breakfast was great! The location was excellent. The Inn was quiet. Housekeeping did a great job. Room was always cleaned after a morning out. Turn down service was a nice perk. Always provided new towels at turndown service too. Just a lovely, all around Inn.
Beautiful hotel, great location, great service! Definitely will be back!
Valet and Bellmen were on point, room was comfortable, location was good. Check-in staff was a little stuffy, room window was beside auxiliary generator that came on very loudly while we were there, and a parking deck, NO VIEW AT ALL! Got a text ahead of time to let me know we would be getting a high floor with a view only to get just the opposite. The rooftop bar and restaurant was more of a tourist destination with the feel of a national restaurant chain. Due to the rooftop situation the elevator was crowded and slow.
Great location. Only issue that we had was the WiFi didn't work well even though we had a router in the room. They changed it out twice & the service was still intermittent. The hotel was slow to respond.
Great location. Friendly staff. Large rooms. Roof top bar was a lovely spot for a late afternoon drink and to watch the sunset over charleston. The first room we checked into was smelly and overlooked a parking lot. Terrible room but the hotel was quick to relocate us to a much better room. For the price we paid for our room the first room should not have been given to us. A subpar room for a superior hotel.
Character and charm were fantastic and the staff were attentive and always willing to give a hand. Danny's help in the lobby area couldn't have been better!
This is a first rate hotel! Will not stay anywhere else in Charleston. If you want the ultimate Charleston experience it is a must to stay at the Market Pavillion.
I loved the turn down service each night.
Breakfast in a picnic basket outside the door, cookies and milk at night, great staff On the second floor, we could hear the footsteps of the patrons above us as we were trying to sleep.
The place had a great staff and excellent room. Room was not ready at time of check it
Location was fantastic. Easy and short walk to the main attractions in the historic district. The staff were super helpful, from the consierge service to the valet parking. Restaurant staff were pleasant and responsive. Hotel was clean and very well maintained. We would return.
Wonderful stay in beautiful courtyard patio room. The staff were responsive and helpful without being intrusive. Even when we made difficulty for them (demand for in-room refrigerator; screw up on date of check out; arriving with two vehicles instead of one) the staff handled it superbly and with grace. Loved being near the shops along King St and the restaurants on Meeting and Market. The bar was just that - not a sports locker room or TV lounge; perfect for a drink and a talk. My only frustration was that the weather was nice but not nice enough to dine romantically in the courtyard after dark. This is NOT a criticism. The Peninsula Grill (the only in-house eatery) is a fine establishment but expensive with a menu unsuited for anything but fine dining. An in-house or affiliated restaurant serving more family/daily meal focused fare would be an added bonus, especially if combined with some limited ability to have the meal delivered ala room service.
Staff is gracious and welcoming. Our room was spotless. Other reviewers have noted that rooms are small. Fine by us as we tend to spend very little time in the room while in Charleston. (We are frequent visitors to the city.) Our stay was blissfully quiet. The courtyard is charming and inviting - if only it had a bar...Location: perfect. Easy walk to anything in Charleston you might want, and gorgeous in all directions. This was our first stay at Elliott House - we'll definitely be back. Nothing
I've stayed at the Elliott House several times over the years. Love the location and breakfast delivered to the room.
Nice hotel with a fantastic location. Not overly spacious but that is typical of historic properties. Small bathroom.
loved the location, the free wine and cheese reception from 5-6, the courteous staff and the comfortable beds. The shower was absolutely awful. More specifically, the water pressure in the shower was awful. I couldn't get clean, and when I told the staff they let me know they would have a plumber there within 24 hours, which was after we had left and taken two AWFUL showers.
Location clean professional staff comfortable rooms wine and cheese and breakfast too wow
Proximity to restaurants/shops. Was hesitant to book after reading the many negative reviews about the the hotels lack of cleanliness and finally booked thinking, 'it's probably just people over reacting'... It's not. When we checked in and arrived to our room, the previous guests' room service tray was still outside. Not a big deal, but queued my curiosity about inside. Upon entering it all looked clean. Bed made, bathroom dry and stocked. When I finally took a seat on the bed, I saw it. The linens had multiple brown and red stains on the quilt and pillowcases. And a few strands of hair. We immediately asked for the bed to be remade (which they did and apologized for), but it was still difficult feeling comfortable when we crawled in bed after a long day.
Excellent, quiet location for historic district. The courtyard would have been very pleasant in good weather. Staff were helpful. Small room overdecorated, with no place to put personal items. Rained hard all day, with no indoor dining area, so breakfast and wine and cheese reception were not offered in the courtyard. Breakfast choices were very limited. Would benefit from better bad weather planning.
Breakfast in room, large luxurious bathrooms, bikes for peddling around city, butler for any service Nothing
The service was great. I really felt pampered. The attention to detail was evident. Our butler made us feel welcomed and well cared for. The free snacks available in the room were a nice touch. The bed was very comfortable. Everyone there, from the doorman to the front desk to the cleaning staff made you feel like your well being was a priority. Being that the hotel is only 3 stories high a scenic view was lacking. It is a bit pricey so that a longer term stay may be cost prohibitive.