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Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
Bedding was comfortable and overall furnishings were updated Small Bathroom
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
Cleanliness. Location. Bathroom was tight but clean.
Clean, large room and lobby. Friendly staff. Front desk didn't text me as promised when room was ready, but otherwise ok.
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
Friendly staff Paying for parking, no coffee in lobby, no free breakfast
Great location,great staff,clean gym.Nice room but bathroom is on the small side,very comfortable bed and pillows.great charming lounge with great bartender.restuarant has good breakfast at a reasonable price.First time we've stayed down this end of king st, it won't be our last.Been coming to charleston for 25 years,you can't beat this hotel for the price!
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
The location was great I was given a smoking room and did not know until I got there. I was also charged MORE than the standard rate.
Great breakfast! The coffee station that seemed to be available the entire time we were there was fantastic! A little bit on the pricey side but great overall.
The staff was amazing. They booked us in a room that someone was staying in. For the inconvenience they compted us two tickets to any of the following two places: horse drawn carriage ride at palmetto carriages, tickets to Fort Sumpter, or tickets to the aquarium. The continental breakfast was good, but possibly due to the extensive amount of food they offered it lacked greatly on taste. I didn't like that they didn't have their own parking lot. We shared a parking deck with public parking and the cost was $16/day.
Location, friendly and helpful staff, cleanliness. Price.
Loved it was there for a wedding and the location is so convent . We walked to king street for dinner and loved having the parking garage there
My first trip to South Carolina. Loved Charleston for the two nights we were visiting……Will stay longer next time and bring my husband along. Also, 3 night stay in IOP - beautiful..
Location was excellent for city sites and dining. Internet was a pain. Had to keep going through the Hampton steps to reconnect because it kicked us off when we tried to use our tablets.
Very good location, but so much to see we walked almost 10 miles in one day. Didn't have enough time to see everything we wanted. I guess that means another trip.
The price and location were good The room was clean but the mattresses need replacing. That is the most important thing to expect a good sleep and Hampton Inn fell short.
Location was in the heart of town Lost my bags didn't comp my night free . Took over an hour to recover my lost bags
Nothing to like, but I will state the rooms were clean There was CONSTRUCTION that was not noted ANYWHERE on the website. I was awoken BEFORE am by the sounds of cranes and massive power drills. Then we tried to enjoy the pool where we were greeted by over 25 creepy construction workers who made us so uncomfortable as we attempted to tan amidst the ungodly loud sounds of construction. The staff couldn't care less! There had no water in the lobby in the morning only coffee, asked staff for water and they told me j could buy it!? So basically I paid almost $200 to have the WORST night EVERE
Easy, clean and comfortable. Very accommodating. Huge shower. Only one block from bike rental shop (573 King Street) with good bikes, decent prices and courteous staff. Breakfast, which includes buffet and fresh made omelettes, etc., is not included in price of not-inexpensive room, as one expects from a Holiday Inn.
Hotel is clean and fairly new. Bed was very comfortable and the shower is fantastic. Just a bit too far to walk to dinner in the evening but the trolley is easily accessible.
Clean and new Location IS NOT historic district
Great location! This hotel only has king 'suites' and the second bed is a fold out. I was surprised it was a 3.5 star hotel as it is more on par with 3 star hotels. It was fine, but for two unrelated adults traveling together, two queen sized beds are preferred.
Friendly staff always willing to help. Cleanliness and layout.
We were very impressed with the size of the rooms. Loved the sofa and turning tv. Clean room good choice of breakfast foods. We didn't use the kitchen, except for coffee pot, but sure some families would love it. liked the bar. Not far from trolley . We were in a handicap room, which we didn't need, but the shower was very poorly designed. Shower head came down on the short side so all water went under the shower curtain and flooded room and went out to carpet. I used every towel to clean up water.
Truly impressed with the room. I was not expecting a kitchenette or sitting area that was separate. Kudos to Hotel employee she called us by name throughout our visit. Very thoughtful and friendly. Location was a little far from the center of the historic activity. Breakfast was good yet waffles and pancakes could have been fresher. It was nice to have an omelette service made to order.
There was so much to enjoy! The 24hr market with juices, wine/beer, grab-and-go food, etc was great! The included breakfast was excellent (even had almond milk!) Also, we had a tv that rotated between the living room and bedroom - amazing! A++ staff too Every single clock in the room was wrong, so I kind of freaked out for a moment when I thought I was running behind. But not a big deal :)
The king suite room design was brilliant. It is beautiful, spacious, and very clean. Convenient location, a bit of a walk to the open market though.
Big suite room that had great layout. Clean, quiet, nice employees. So many restaurants& bars within walking distance. Hotel tucked away off main busy road. Lots to do and see.
Easy to get to other areas of town. $16 parking.
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Hotel employee from the front desk really set the tone for my entire experience w/the Hyatt chain and Charleston hospitality. I arrived quite early and he invited me to enjoy breakfast, took down my number and promised to call when room was ready, wh
Huge Room, Great Location, Brand New
Enjoyed everything Great visit. Thnxz
Kevin and Natalie are fabulous resources as Concierge team. I have never had such incredible service, care, patience and weath of information given to me at a hotel before (even fancier and more exclusive places). They are friendly, nice, down to earth, organized and made the visit to Charleston what it was Would like really good coffee in the room and in the lobby
Balcony - Parking was bad - dead end parking lots - no room to turn - not enough parking
Walking distance to most attractions none
The breakfast, manager's reception,staff and room were excellent The hotel was about 8 blocks out of central Charleston.
Location was spectacular with easy access to all of what is great about Charleston, the College or Charleston, restaurants, shops farmers market out your door, and much more.
Had a great day. Hotel is beautiful and in the perfect location. We walked to the visitors center and downtown. The staff was very friendly and helpful. The pillows were too soft and lumpy. Need firm pillows.
The location was great short walk to market and to shops on King. Breakfast was good and happy hour in the evening was too. It was hard to control temperature in the room. There is no free parking. $22 a day for vala parking.
The staff was very friendly and the breakfast was probably the best hotel breakfast I've ever had. The location was fantastic and the building itself was really beautiful. Our room was really quite disappointing. There were no windows and it was constantly damp, no matter how high the ac was cranked. It did smell really musty, like a basement. The room was really run down, too. Paint and wallpaper peeling in the bathroom, beat up furniture. It was ok. But for the money we expected a "nice" hotel.