Guest reviews
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Overall Rating
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9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 8.9 "89% said thereception staff was great ." 9.7 "97% thought theservice was very professional ." 10.0 "100% said theconcierge service was amazing ." 7.8 "78% wereimpressed by the valet service ." 8.0 "80% found therestaurant service to be one of the best ." 7.8 "78% werehappy with the room service ." 10.0 "100% werehappy with the shuttle service ." -
9.4 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.1 "Very good internet connection."7.6 "76% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
7.3 "Good breakfast."
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7.2 "Good vibe."8.7 "87%
enjoyed the lobby entrance ." 9.4 "94%enjoyed the friendly atmosphere ." 9.4 "94% said it was astylish hotel ." 10.0 "100% thought thehotel was luxurious ." -
5.2 "Rooms are ok."5.0 "For only 50%, the
tv was ok ." -
4.0 "Not very comfortable."2.3 "77% said
rooms were small ." 0.2 "98%criticized the small bathroom ." 3.6 "64% thought it wastoo noisy ." 3.3 "Air conditioning was criticized by 67%."
Overall Rating
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9.4 "World class service."9.5 "95% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 7.6 "76% wereimpressed by the valet service ." -
9.4 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.1 "Very good internet connection."
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7.6 "Good vibe."8.7 "87%
enjoyed the lobby entrance ." 9.4 "94% said it was astylish hotel ." 9.4 "94%enjoyed the friendly atmosphere ." -
7.1 "Good breakfast."
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6.2 "Average value."
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5.1 "Rooms are ok."
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4.3 "Not very comfortable."2.4 "76% said
rooms were small ." 0.1 "99%criticized the small bathroom ." 3.6 "64% thought it wastoo noisy ." 3.1 "Air conditioning was criticized by 69%."
Overall Rating
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9.3 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.0 "World class service."9.5 "95% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." 9.8 "98% thought theservice was very professional ." 7.7 "77% wereimpressed by the valet service ." -
8.8 "Food is delicious."
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7.5 "Good breakfast."
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7.1 "Good vibe."8.8 "88%
enjoyed the lobby entrance ." 9.4 "94%enjoyed the friendly atmosphere ." 9.3 "93% said it was astylish hotel ." -
6.2 "Average value."
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4.6 "Rooms are not good."2.2 "78% said
rooms were small ." 1.3 "87%complained about the bathroom ." 0.3 "97%criticized the small bathroom ." 1.9 "81% thought they werepoorly maintained ." 1.4 "For 86%, therooms looked old ." 3.6 "64% foundproblems with the furniture ." 3.4 "Air conditioning was criticized by 66%." 3.5 "65% said thebathroom was dirty ." -
4.1 "Not very comfortable."2.2 "78% said
rooms were small ." 0.3 "97%criticized the small bathroom ." 4.0 "60% thought it wastoo noisy ." 3.4 "Air conditioning was criticized by 66%."
Overall Rating
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9.5 "Terrific location."
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9.3 "World class service."
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7.3 "Good amenities."7.3 "73% thought the
building was wonderful ." -
5.4 "Rooms are ok."
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4.1 "Not very comfortable."2.6 "74% said
rooms were small ."
Overall Rating
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9.5 "World class service."9.6 "96% found the
staff to be very friendly ." -
9.5 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." -
7.0 "Good vibe."9.5 "95% said it was a
stylish hotel ." 8.9 "89%enjoyed the lobby entrance ." -
6.1 "Average value."
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5.4 "Rooms are ok."
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4.4 "Not very comfortable."2.6 "74% said
rooms were small ." 0.2 "98%criticized the small bathroom ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
The hotel was in a good location. The Bell staff was exceptional Check in was a breeze. Rooms were clean but a bit older. Older small bathroom A/C that made loud noises randomly. This is not a modern hotel...but that's not all bad.
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9.7review from
Clean, large room and lobby. Friendly staff. Front desk didn't text me as promised when room was ready, but otherwise ok.
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10.0review from
Great location,great staff,clean gym.Nice room but bathroom is on the small side,very comfortable bed and pillows.great charming lounge with great bartender.restuarant has good breakfast at a reasonable price.First time we've stayed down this end of king st, it won't be our last.Been coming to charleston for 25 years,you can't beat this hotel for the price!
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2.0review from
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
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9.4review from
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
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8.2review from
Bedding was comfortable and overall furnishings were updated Small Bathroom
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10.0review from
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
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9.7review from
Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
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6.8review from
Friendly staff Paying for parking, no coffee in lobby, no free breakfast
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8.0review from
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
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9.4review from
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
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8.8review from
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
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4.8review from
Location was great and so were the bell hops The rooms where old. Bathroom was the size of a closet. Front desk staff was rude.
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8.0review from
The hotel was in a good location. The Bell staff was exceptional Check in was a breeze. Rooms were clean but a bit older. Older small bathroom A/C that made loud noises randomly. This is not a modern hotel...but that's not all bad.
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9.7review from
Clean, large room and lobby. Friendly staff. Front desk didn't text me as promised when room was ready, but otherwise ok.
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10.0review from
Great location,great staff,clean gym.Nice room but bathroom is on the small side,very comfortable bed and pillows.great charming lounge with great bartender.restuarant has good breakfast at a reasonable price.First time we've stayed down this end of king st, it won't be our last.Been coming to charleston for 25 years,you can't beat this hotel for the price!
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9.4review from
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
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8.2review from
Bedding was comfortable and overall furnishings were updated Small Bathroom
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10.0review from
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
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9.7review from
Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
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8.0review from
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
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9.4review from
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
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8.8review from
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
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2.0review from
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
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4.8review from
Location was great and so were the bell hops The rooms where old. Bathroom was the size of a closet. Front desk staff was rude.
