Cons: They gave me midsize car whereas I have asked for full size
Oct 7 2016
I givre it the benefit of the doubt because the hi
Pros: The return of the vehicle went smoothly. But pick up not so much. The hubcaps were coming off, it was park up against trees so when the guy who washes cars moved the car, he scratched it up pretty nicely.
Oct 14 2016
Pros: great price and overall good experience
Cons: windshield wipers were a bit worn and didn't work great.
Nov 7 2016
Cons: I am very upset that when I booked my rental with Kayak.com, kayak offered an insurance policy with my booking that was not supported by Hertz. In the end I ended up paying KAYAK for an insurance policy, and then charged again by Hertz when I picked up my car for their insurance policy. Kayak should NOT offer these insurance packages that are NOT SUPPORTED by the rental car dealer to avoid double purchases in the future. This is an absolute rip off to me, and this is to Kayak.com not reflecting my great service provided by the very accommodating employees of Hertz. My experience with Hertz was great, kayak.com - not so much.
Jul 7 2017
Hertz completely failed me
Cons: I made a reservation for July 1st, noon. I called at 11:45 because I was afraid I'd be a little late, asked them to hold the car. They said "we have a half hour grace period. But we do t have any cars right now." The last time I checked, a reservation meant that they WOULD have a car on the date and time that the reservation was for.
They said they would call me when they got cars. An hour later, I called back - no cars. I finally ended up renting from Budget rental car and paying through my nose for it. I'm a comedian and I was on tour and had to be in Lake Charles, LA for a show that night. Hertz NEVER called with a car, or ever called to apologize. I'll never use Hertz again if I can help it, this is the textbook definition of "piss-poor" service.
Feb 13 2017
Got to the location I had a car reserved at and wa
Cons: The car had not been clean and only had half a tank of gas.
Feb 27 2017
Cons: Very poor. Ended up paying 3x as much as it said I would when I booked it. Will not be using this company again.
May 24 2017
worst never choose hertz
Cons: I booked car about three weeks before. i checked with them few days before the date of travel also but on the day of travel when i went to take my car it was not there. They simply said sorry and did not pay for my loss. They charged me the insurance fee. neither did they texted or emailed me about it before hand. I recommend not to choose Hertz ever for your travel.....
Pros: Enterprise staff could not have been more helpful. Our return flight was cancelled due to snow, so we had to return the car to New Orleans rather than Lafayette. They changed the return and did not charge a one-way fee. Great car, excellent service, no nickel-and-dimeing. That's a winning combination.
Feb 13 2017
Enterprise did not have the van in its fleet.
Pros: I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.
Aug 17 2017
Pros: Because my flight was late they had to move my reservation to the airport branch instead of the off the airport branch and I ended up having to pay about $50 more bucks. The counter clerk was nice, he tried to get me some discounts. But their drop off location is in a weird lot that has you walk through the side of the airport and there is no one there to hand the keys to. So you go to the same counter you got the car from and of course they ask what your mileage was, like I know?