Cons: The Service Rep was not friendly. The van was dirty and had a smell.
Feb 28 2017
Pros: The clerk was friendly and cheerful.
Cons: This was my very first time renting a car ever. I was very nervous about it, but thought it was my best option. So, I reserved the car online and called the Jackson Airport Enterprise to confirm that I would pickup and drop off at the airport. After being assured that was right, I tried to relax; but when I got to Jackson to pick up my rental, I was told I would have to pay for a taxi to go pickup my car. This would cost $30 to pick up and $30 to get back to airport after drop off. Then I couldn't count on making my flight. My other option was to pay an additional $70 to get a car at the airport. I agreed to the $70 since now I'm feeling stranded. Then the clerk wouldn't let me pay ahead with my debit and place a deposit on my credit card. He insisted I pay at pick up. When I arrived to return the car, Enterprise wasn't even open. My flight left at 6 a.m. so I had to accept that they would charge my credit card. I don't like credit and really prefer to pay as I go. Now, I'm left watching for the charge to show up on my statement to make sure they don't overcharge me. The stress continues...
Mar 16 2017
Customer service was above average
Pros: Carson and Donovan were really good and professional
Cons: The car wasn't as clean as it should have been. And back left tire lost air pressure overnight. However, Carson gave me consideration for the inconvenience.
Jun 29 2017
Cons: Van was not there when arrived.
Van was missing key parts: running board was broken off, driver side outside mirror was broken, driver side window would not let down
Apr 7 2017
Kia Soul is a super little car!
Pros: The really nice car and great service. I'd never heard of a Kia Soul, but it was perfect.
Oct 12 2016
Cons: The morning of the scheduled pickup I was notified that the vehicle I was supposed to get was not at the facility. Will not use Enterprise ever again.
Rental office ran out of cars, sent me to a airpor
Cons: Hertz called me the day of the rental and told me they didn't have any cars at their office. Directed me to their airport location. I was assured by the office that the reservation would transfer over. I called the hotline to confirm. Lady said it was now $180 instead of $120. Then she told me she would fix it. Got to the airport and it was $180. They refused to change it. Terrible service.
Nov 27 2016
Pros: counter staff very polite and helpful.
Cons: Car was so low end did not have side mirror adjustment inside car. had to stop along highway to manually try to set the mirrors. not so bad on the driver side, but a real p[ain and not very safe on the passender side (without a passenger to help.