Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
Oct 27 2015
Charged the wrong amount
Cons: I was quoted $21.70 per day with a total of $70.70. I was charged $33.39 per day with a total of $107.59. I picked up exactly as scheduled and dropped of 30 minutes early. Dollar said that they cannot change their rate that I need to go thru Kayak. What do I need to do to get my refund? My confirmation number is K0774942.
Oct 29 2015
reservation not honored
Cons: After standing in line for almost 30 minutes, the desk agent didn't even try to pull up my information. I told her my name and said I made a reservation through kayak and she sent me away staying there were no cars. She refused to even type in my name to find out if I had a car reserved. I Ended up taking a taxi to my hotel.
Nov 3 2015
Pros: I like the car. And the employee are real nice.
Nov 8 2015
Fast service, clean car, smooth ride
Pros: I appreciate the speed in which the transaction occurred as well as cleanliness of the car.
Cons: The car came with only one key and no key fob. Also, it would be nice to have received a map of the area prior to departure from the airport.
Dec 15 2015
Pros: Pick up was good
Cons: Drop off was a hassel
Jan 4 2016
Pros: Everything was good from the staff to the vehicle
Oct 6 2016
Pros: Dollar Rental's customer service was courteous, efficient, and helpful to an out of town customer. Car was clean and well maintained. Excellent value. Would use them again.
Nov 14 2016
Pros: pick up at the airport, choose your car...
Nov 28 2016
Pros: Nothing besides the fact that the associate at the desk was really nice and polite.
Cons: I did not like the fact that there were no available cars even after making a reservation a week prior to pick up. I also did not like the fact that they required me to have a credit check done.
Cons: Slow pick up and really slow drop off. Understaffed
Oct 25 2015
Cons: Horrible customer service. I will never use budget again.
Oct 27 2015
wish I could review this company's care but they r
Cons: I don;t like making a reservation and then showing up to the kiosk and they have rented my reserved car out and then I am stuck looking for a new rental for a higher rate
Dec 16 2015
When I arrived in Memphis, they had no car for me.
Pros: Nothing. total Disaster because they did no a car
Cons: they did not have a car. It was late a night, after a long day and a couple of long flights. HORRIBLE
Jan 4 2016
Cons: Don't like Chrysler autos.
Feb 14 2016
Rental was ok, didn't have the truck I reserved, p
Pros: No problems with the rental
Cons: I should have gotten an upgrade but it never offered
Mar 30 2016
Used kayak to reserve a Thrifty car and, again, it ended up in the Thrifty system for the wrong day. 4th time that has happened.. That's a kayak.com issue
Thrifty wanted 500 more dollars to do a walk up rental.
Got on the kayak app, made a reservation with budget (the due was correct thisbtime) while standing outside their door.
When I walked up to the desk, they said I would have to wait an hour for the system to update. Really????
Asked if they would match the price on my confirmation email as a walk up. They said no.
Walked to the avis counter 4 feet away and asked if they would price match the price on my email and 15 mins later I was driving out of the gate.
Thrifty and budget, you have some stupid customer service agents. You let 450 dollars walk right out the front door. Dumb dumb dumb business.
Apr 4 2016
Pros: Could not have gone faster or been easier. Everyone was super nice and efficient.
Aug 25 2016
Reservation NOT Met!
Cons: I reserved a convertible several days in advance for a very special occasion and Budget didn't have one available upon my arrival. I had to rent from another agency at the last minute for twice the price. I'll never book with budget again.
Jan 17 2017
Pros: I arrived at the airport to be told they don't have a car available. I had to go to a different location to pick up a car, which took another hour or so.
The following day in Jackson I was told I would be charged more because this car wasn't meant for 1 way and it took them until Friday to close the bill.
Overall no one was much help neither at the airport or in Jackson. Needless to say I'll never use budget again.
Inside of the car it smelled like someone had smok
Pros: The car smelled like someone had smoked in it.
Feb 13 2017
Vehicle category (Car type)
Pros: The Ford Focus was a nice car that provided outstanding gas mileage.
Cons: The vehicle was "Specialty Vehicle" that turned out to be a compact car. I was charged the specialty rate. This was not a true savings for me.
Feb 28 2017
Hidden fees and rules not mentioned prior to your
Pros: Once we got past the rules for renting with VISA vs MC vs DEBIT, it was prompt, very fast and easy!
Cons: The insurance provided through the site isn't through Thrifty, they'll try and offer you more when you get there. Also, if you rent with MC there's a $350 automatic hold applied to your card; if you use VISA it's the balance of the rental plus 10% and if you attempt to use DEBIT you MUST have a ticket for a flight (leaving and returning)....
KNOW BEFORE YOU GO AND SAVE YOURSELF TIME + ENERGY
Also finding the rental pickup place was kinda hectic too, and no one really knows much about the layout, lol.
Mar 2 2017
Cons: Pickup date was wrong. Called to correct and the rental rate when way up. I told them other Company's offered better rates. They would not adjust their rates to match, so reservation was canceled.
Mar 22 2017
Excellent Staff and Vehicles
Pros: Staff were extremely pleasant. Had me at my car in under 5 minutes. I had the ability to choose any car from my category and the selection was impressive. Each car was clean and even the windows were spotless.
Cons: The ability to choose any car from my category. I tried every car for comfort much to the chagrin of my spouse.
Cons: Seats were disgusting. Smell was absolutely horrid! Finally, the third car was ok. All the dashes were dirty, cup holders, floorboards. I wasn't the only one who complained about filth. I also wasn't told about a $200 deposit held on my card until returned. I usually rent from Dollar and their cars, cloth seats and all, are immaculate.