Cons: From the receptionist to the person who takes you the car for the inspection upon leaving to returning the vehicle should be made to clean latrines instead of being in contact with the public. There is no customer consideration. Overall a real bad experience. Too many to list here. If I thought it would make a difference, I would comment further. NEVER AGAIN!
Jul 31 2016
Cons: They didn't accept themail insurance I purchased to cover my rental. I had to purchase their insurance.
Sep 7 2016
Some what pleasant
Pros: The reception I received from Daniella she was professional and courteous
Cons: The fact I had to walk to the terminal after I dropped the car off not enough workers to accommodate the customers
Feb 8 2017
Pros: nothing I didn't get the car
Cons: I was told when to avis to pay 1500$ down deposit. I did not know about it until I got there. I ended up with no car for my trip. and I did get a refund for the insurance I paid for the car trough kayak
Feb 13 2017
Pros: Great customer service
Feb 14 2017
KAYAK website insurance does not work Allianz
Pros: small SUV at good price
Cons: Allianz charge for insurance that did not go to avis
Feb 22 2017
Pros: The Terios works well all over Haïti
The price was reasonable, least among the rental companies
Cons: 1. The agent at the airport was very pushy and intimidating about his local insurance
2. We did not get a good car the first time (wrong type, poor tires), we had to return it and get another the following day
3. The price was for limited mileage that was very pricey after the limit was reached
4. They put a $3,000 hold on credit card if don't get their insurance, though it may not be the best
5. It takes forever for them to clear these holds and show real charges on the credit card, at least 2 weeks
Feb 27 2017
Very Poor Service
Cons: Had to leave a deposit of $1500.00 even though credit card was already being used. Car was in poor condition and charger did not work. Girl at counter was not friendly and totally indifferent to our needs. She was unable to articulate rental policy in English so we ended up paying $25/day just for insurance. Overall horrible experience!
Mar 23 2017
Pros: Helpful staff.
Cons: Cumbersome check in and check out.
Apr 16 2017
Pros: Good price for an SUV.
Cons: They tried to force me to buy insurance despite me telling them that my credit card company will cover any vehicle insurance claims. We went back and forth for 10 mins. I had to show them proof from Capital One to get them to back off. They desperately wanted to make extra money off of me.