Cons: "Be prepared to be extremely late with zero communication. Check in will be at the airport and is extremely inconvenient and disorganized. Their website and emails do not work, so you may not get a flight confirmation and you will definitely not be able to access any flight details online."
Cons: "The flight was very late and not a lot of info shared as to why. Nearly missed my connection!"
Pros: "On time boarding."
Cons: "Add snacks to the complimentary beverages they served."
Pros: "The flight was delayed by 45 mins"
Cons: "This airline has a reputation for it"
Cons: "Thank You for getting me the best rate for this booking!"
Cons: "Cabin temperature was very cold."
Pros: "We had a 12 hour delay. Most of the time you cant blame the airline. Operations aren't always smooth. Working at an airline, i understand this, but their communication was horrible and customer service left plenty to be desired. Needless to say i will not be flying bahama air again as i hear this is the norm."
Pros: "Short flight!"
Cons: "Multiple flight delays with zero communication from staff at aircraft. Two planes from Nassau bot late. Passengers transferred from one plane to another. First plane arrives before second however we were told that even though all the passengers had been transferred to second plane they were unable to transfer us back to the first plane. The first plane ended up leaved to go back to Nassau empty and we we're all forced to wait for the second plane. Flight crew we're disorganized, confused and not on the same page."
Pros: "I didn’t die"
Cons: "The plane had duct tape everywhere. The AC didn’t work. We took off 90 minutes late. The flight attendants broke about 10 FAA regulations - standing in the aisle when we actually landed, bulkhead passengers had bags by their feet’s and laps. I was scorned for not putting my sunshade up though. Ridiculous."
Pros: "Clean well maintained inside, on time flight"
Cons: "Our flight was delayed by almost two hours with zero explanation as to why and then the screen for our gate never said the correct information so we had to keep asking every thirty minutes the flight was delayed if it was actually the correct gate because non of the TVs in the remote area reflected our destination and the desk girls just said yeah you’re in the right place and ignored us otherwise."
Cons: "Price was high"
Pros: "The customer service was perfect - from the woman checking us in, to the flight attendants. Much better than any American airlines that I have flown with."
Cons: "That the flight was an hour delayed but that happens, so it wasn't that big of a deal."
Pros: "Altitude of 7500’ gave some great views"
Cons: "Delays in both take off and return. In return flight nobody sat in assigned seats"
Pros: "Ease of boarding"
Cons: "See above title"
Cons: "The flight left Miami two and a half hours late. My luggage was left in Miami. It was terrible!!!"
Cons: "There was no organization to the boarding process"
Pros: "Everything went well. The flight flight left on time and arrived on time. The flight was smooth and enjoyable."
Cons: "There was nothing that I didn't like. Everything was great."
Pros: "On time & short flight"
Pros: "Excellent service"
Cons: "We couldn't fly because all airports in Houston were shut down because of Hurricane Harvey. Everyone else (United Air and Sandals) was accommodating. I called Bahamasair, who was completely unsympathetic or make any accommodations."
Cons: "The flight didn't board until 7.30"
Pros: "on time smooth rides"
Pros: "Overall everything was okay and I arrived safely."
Cons: "Departing going and coming back my flight was delayed due to unforeseen problems."
Pros: "Boarding was quick and good check in process was easy"
Cons: "The only downside are the planes are really old... no TV no snacks or food and just an old feel but the flight was only 55 mins"
Pros: "once on board the flight and crew was excellent."
Cons: "The flight was delayed and no one informed us."
Cons: "Lack of customer service and Always late. Think Spirit Airlines."
Pros: "Staff very friendly"
Cons: "Flight was 90 minutes late leaving but on time returning"
Pros: "Other than being late departing, the short flight was good The crew was very friendly"
Cons: "Being 2 hours late in arriving, wasn't able to complete my business Return flight was on time"
Pros: "Very nice stewardesses"
Cons: "The plane had a mechanical failure just as we were taking off. flight aborted."
Pros: "They were efficient and professional...no complaints with flight or crew. Just the plane was falling apart."
Cons: "The plane was pretty shabby."
Pros: "Smooth ride"
Cons: "Flight was delayed more than an hour no compensating"
Pros: "Flight was reasonably smooth and quick. Flight crew was friendly and helpful."
Cons: "Check-in and gate personnel were terrible. Bad attitudes and unhelpful. They moved the check-in counter to a different terminal in Miami and didn't both to update the map. Check-in staff were slow and unfocused."
Pros: "Staff was nice"
Cons: "That they just decided to not fly to Miami and make us go to ford lauderdale where we had to take the bus. Which in the end with delay took us 3 h longer to get home"
Cons: "Wonderful, kind, helpful from the counter staff to the flight the complete trip with BAHAMAS AIR was great experience!! I will definitely flight again with them!! Thank you."
Cons: "When I tried to check in for my 2 consecutive fits. I was unable to do it on line and at the airport. I had short connection and this added unnecessary stress to my trip as first floor was delayed."
Pros: "Was a quick 45 minute flight. Crew was excellent. No services to rate."
Pros: "The Flight Crews (Stewards/ists) are very warm and welcoming. The flight itself was quick and smooth (From Miami to Nassau)."
Cons: "Delayed Departure. Too numerous does Bahamas Air have delayed flights and it's very inconveniencing."
Pros: "She was efficient"
Cons: "She was not friendly at all. In fact she was rather rude and seemed to be in a bad mood. Not welcoming and always frowning. Not sure if she had a bad day or what."
Cons: "They are always delayed!"
Pros: "On the way back, the air attendant way the définition Of Class. And we were lucky to have a female pilot who landed the plane smoothly"
Pros: "Flight itself was a bit delayed, but smooth sailing once aboard. Easy landing for such a relatively small and older plane."
Cons: "Nassau airport can be quite frenetic if it's your connecting flight from Treasure Cay or Marsh Harbour to the States. Better way finding to international departures by the Airlines (Bahamasair) would be helpful."
Pros: "The flight was delayed 2hrs and there was no update."
Cons: "The flight took off late and boarded late"
Pros: "Arrived safely and enjoyed my time in Nassau"
Cons: "Departing flight was substantially delayed; No food or beverage service; Crew seemed detached and impersonal."
Cons: "Disappointed with the charges .we check one lagged. We are ready to walk at security checkpoints ,two spirit agents stop my wife ,and order to check the small carrion we place and the weeks don’t feet they charge me 55.00 dollars . My point we always use this carrion . This is un abuse ,"
Pros: "Purchased upgraded seat. Did not recline, which is a miss. But it was soft."
Cons: "Check in kiosk was a fiasco. After completing the process, the machine spit out a receipt indicating I require an agent for assistance. While in a long line waiting for Agent assistance, one of my party tried the kiosk again out of desperation. This time it worked. When asking a representative why work the machine worked the second time around, the representative said that “sometimes the machines don’t work, no real reason.” Frustration for no reason. Secondly, of the two bags our party checked, one of them did not make it to our intended destination. The Asheville airport, our destination, does not have a system to check the progress or location of checked luggage. Completely inept system and service."
Pros: "Crew was nice"
Cons: "Spirit is the below cheep. The seats are bare basic do not lend back even a little. They advertise as the low rate fare, but by the time you add in the carry on luggage fee, I could have used a different carrier. They charge even for water $3.00 for tiny bottle. The planes rattle during take off and landing. I would only fly Spirit again if I had an emergency to get to and had no other choice. I would pay 50.00 for a better plane. They put two more rows of seats in their plane-cramped, cramped"
Pros: "Crew was professional and outgoing."
Cons: "Customer service personnel at the Fort Lauderdale International Airport were disinterested and unfriendly. Processes seem unorganized and no one appears to be in charge. One person in particular who was calling out cities to customers standing in line in order to move them to an agent quicker due to them being close to the boarding time had horrible body language once he identified the people in the city he called out. He looked disgusted and was shaking his head and acting like they committed a crime. The opposite approach could be to be friendly and just go with the flow, it won't be the first or last time you will have people running late in an airport. On top of that, no one is perfect and I would bet every dollar in my savings account that he has been running late before. I hate Spirit and would never fly with them if I wasn't forced to based on job requirements. I'm honestly surprised Spirit is still in business. Remarkable."
Pros: "I had a bad experience which I had not had in my life. First of all this airline delayed in Phoenix to Dallas about one and half hour, which I accepted cause one of my agent called me before. I missed my connection at Dallas to Fort Launderdale, I stayed at the airport for 12 hours. On my way back to Phoenix they did the same thing. I went to customer service at Fort Launderdale airport to complain about it nobody cared. imagine you delayed your customer for two times and you don't want hear her/his concern?"
Cons: "Flight Crews are nice. I can't complain about it."
Pros: "The crew was nice. Y"
Cons: "Everything else. I couldn't check in online. When I got to the airport, I was told I didn't have a flight. I showed the lady my confirmation email and she kept telling me that I only had one flight (this was my return flight home from Florida), I had to show her the difference between the two flights. Then she tried to tell me that I had cancelled my flight online..... which I hadn't, hence me being there trying to check in. Horrible company. They push their flight attendants to have customers sign up for the Spirit credit card. Just horrible horrible company."
Pros: "Nothing at all there was horrible every time you ask somebody to help you they pull it you to someone else then they wait all day for someone that didn't even show up the service sucked the people were nice but the service sucked"
Cons: "The fact that I had to pay for my room when I save money to go to Peru and I had to pay for my room because they told me it was a g import then they told me to go to the 8 then they told me to go to f then I had to go right back around and go back to H which took me hours to get through the checkpoint then when I get there they tell me that my planes gone when they said they call me I looked on my caller ID I had no phone this phone call from no Airline needed in my wife now she's in Peru by herself and I'm stuck in Fort Lauderdale Florida and she's all the way in Peru then I have no way of getting to her now y'all told me I got to wait till Wednesday to come it's ridiculous"
Cons: "Llegamos al aeropuerto con mi familia con una hora de antelación. Al llegar a la zona del check-in encontramos una cola muy larga y desordenada. Dado que fue la primera vez en ese aeropuerto y con Spirit no llegamos al mostrador del check-in con 45 minutos de antelación y perdimos el vuelo. No había nadie que nos ayudó ni que hable español. Finalmente perdimos y vuelo y viajamos por Jetblue. El costo del pasaje supero los 400 dólares que no lo teníamos presupuestado. En pocas palabras, una experiencia no agradable."
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Cons: "They delayed the flight by 5 hours and flew in early so 20 of us missed that later flight, even though we received an email it was coming in on time moments after it left. I had to cancel and fly with Delta. The next dayI had to go to retrieve my suitcase from Fort Lsuderdale. I ended up flying into West Palm Beach. I will never fly Spirit for any money ever again. The hidden costs are ridiculous. I had no choice but to buy a seat because there are no free seats. That flight costed more than double the original cost."
Cons: "Flight was late by an hour. This then caused us to have to wait over 2 hours on the plane to be able to get off. US customs was backed up with flights that should have arrived after us. This caused us to miss our connection. The connection time for us was 3 hours and we still missed that flight. They then suggested that it was not their fault and that they would get us on the next flight on the next day at night. We decided to get our money back and bought a ticket with Southwest Airlines instead. They lack in taking responsibility for their mistakes. Their employees don't care and continue on as if nothing is wrong. Our whole flight missed each and every connection. we are all here with Southwest ready to fly out in a couple of hours."
Cons: "As we were landing the pilots seemed to have lost control of the plane. People were screaming. I've flown all over the world on a lot of different airlines, and this was by far the worst. The aircraft was so small and packed it felt claustrophobic! Not worth the small difference in price."
Pros: "I can not find one positive thing to say about my experience and that is astonishing as I travel often across many different airlines and I understand things happen but my issue is with your overall operation"
Cons: "Yeah you offer low fares but what's the point when you charge $60 for me to carry my own bag onto the plane and store it myself ...that is just being greedy . The fact that I arrived checked in and was stopped at security entrance to go back into a ridiculously long line to pay for my carry on luggage is ludicrous-again showing your greed , if someone gets through at least set it up for them to pay at the gate and not have to stand in long lines -time is the most precious of commodities these days. Once in security line customer service was awful , people yelling out all the cant dos rather than assisting people through the line for efficiency. I asked an agent if he could move me in the line as my flight boarded in 30 min and he simply said I can't do that but you can ask someone if they will let you go ahead -ARE YOU KiDDING ME ? Any other airline would show concern and assist accordingly-it's called customer service Once entering the plane , it was dirty and had a fowl odor in the cabin. Could see trash and debris from the prior flight and this was a 7am flight! . Seat did not recline and no entertainment options . Have not had an experience like that in a while and I will for sure steer clear of your airlines in the future. Not trying to be harsh -but you got some work to do"
Cons: "Worst airline ever!!!!!never ever again!!!!!"
Pros: "The customer service was incredible. I knew what I was getting in to regarding no entertainment, smallish seats, etc. but I did not find the seats uncomfortable and brought my own entertainment. I will travel with Spirit again."
Pros: "Absolutely nothing"
Cons: "I checked into my flight at 7pm the night before my 7am flight. I drove 2 hours to the airport, parked my car, took a shuttle to the terminal and arrived at the kiosk at 6:20. I attempted to print my boarding pass because it was no longer appearing on my phone; however, the kiosk printed me out a ticket saying it was unable to print my boarding pass. When I approached a spirit employee, they told me I could no longer go to the terminal because my reservation had been canceled at 6:15 due to tardiness. In turn, the next best thing they said they could do for me was for $99 get me on the flight the next day. So due to me being 40 minutes early for my flight instead of 45 minutes I lost my reservation, had to pay $99, lost a day of vacation, and the money for my hotel tonight. Worst airline experience I've ever had."
Cons: "They would not let me check in at 915 for a 955 flight. The airport was not crowded it was a Tuesday night and they would not budge on the fact that I was there 44 mins before not 45 mins. They have a very strict 45 min check in policy. I had to sleep at the airport and then they charged me 100 dollars for changing my flight. It is a scam. I was on line with multiple people who had to pay for their next flight even though there was plenty of time to get to the gate. I will never fly spirit again!"
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "Our pilot and our flight crew"
Cons: "Stuck on runway at OHare for 1 hr 20 min after landing because they had no gate crew, then 15 minutes at the gate waiting for someone to open the door, then 1 hr standing around a continuously running and empty carousel. No representative at carousel, sitting in a nearby office and provided no tangible update or assistance. Never got out of her chair. Another staff member came later and also sat at the desk, did not help, another passenger asked him for a supervisor and he told her to shut up. Seriously??? I can only say that our crew in flight and our pilot were great, our pilot in particular was mortified by the situation, apologized repeatedly and suggested we all file complaints on spirit.com. My friend flying the same night to Dallas on Spirit had her luggage lost. Fly this airline at your own risk--you have been warned."
Cons: "My fiancé and I tried to change our Spirit flight from Fort-Lauderdale to Plattsburgh to the next day due to a cancelled connecting flight taking us to Fort-Lauderdale. The Spirit agent we spoke to said there were absolutely no other flight option for us, and did not offer to help. Thus, not only did we not make it back to Plattsburgh and lost our seats and money, but we had to rebook a brand new expensive flight. Needless to say, we are very upset with the lack of customer service we received from Spirit."
Cons: "Due to several unavoidable obstacles I was running late to the airport. When I arrived it was 8:25am for my flight at 9:10am. The kiosk wouldn't let me check in or check luggage. The line was so immense it would take hours. I asked a woman to help me and she said that the doors had already closed? That's 45 mins before departure and I definitely could have made it to my flight. Instead I had to wait in a line for 90 minutes! By 10:00am I finally booked another flight for 8:40pm. I've now been at the airport for 12 hours. I've had 3 meals here, I'm bored out of my mind and I could have been home by noon. I should have been on my 9:10am flight to chicago. This is ridiculous, I am never flying with spirit again for as long as I live. I hope that someone will rectify this situation since I bought 2 plane tickets and I shouldnt have. absolute imbeciles. I'm extremely disappointed."
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Pros: "The check in woman was very nice and tried helping me as much as possible."
Cons: "Spirit is such a rip off. You think your saving money by at the end of the day you lose out. The bags can only weigh 40 pounds as compared to delta and jet blue that cost 25 dollars. Carry on cost 55 dollars each!!! No movies on board and even the cans of soda cost 7 dollars? The crew members are ghetto and they look sloppy and with beards and they all have different uniforms. They were fooling around the whole time and joking with each other as well as making faces behind customers back when passengers were asking questions or making them look dumb. Never again! And I will tell this to all my friends who travel frequently to not book with spirit airlines. The seats don't recline and there is no port for audio. If you want to sit together with your friends it's an extra 18 dollars a seat!? I'm very disappointed with spirit. The aircraft itself was very noisy. At the end of the day I spent more money with spirit then I would have with delta or JetBlue. Im a police officer in NYC and I will go back to everyone who goes on vacation (which is about 500 people or more) I know and tell them how disappointed I am."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"
Cons: "I know for a fact that I will never take a spirit flight again in my life and neither should you. I was supposed to leave Fort Lauderdale on Saturday at 11:30am. The flight kept being delayed until 6:30pm when passengers were finally told that it was cancelled. The runaround that Spirit gave us was absolutely ridiculous - literally. Due to the plane still being in Fort Myers and not being at the original gate they made us change to 3 different gates -E2, E7, G10- various locations within the airport. I am talking about one side of the airport to another. Finally, at the last gate 10, the plane arrives at 1pm but there was mechanical difficulties that had to be repaired. We boarded the plane at 3pm once the plane was fixed. We sat on the plane for 45 minutes before a Rep came on the plane to ask for 4 volunteers to give up their seats. Four people leave and another group of four people board. Captain tells us that they are searching for luggage and once that's finished we will leave. An hour later, still seated in the plane the Captain apologizes and says that he will let us leave the plane to stretch our legs because Laguardia has not cleared the plane for take off. At this point it is close to 5pm. We wait another hour and half of Reps saying they don't have info because apparently now there is a weather concern in NY that is causing the delay. I immediately call my husband to ask about the weather and he tells me it was sunny, 60 degrees, and it rained for 20 minutes. I get a feeling that Spirit is about to cancel this flight and even ask the Reps- they all say no the flights not being cancelled. After another hour and half wait they make the grand announcement that the flight is cancelled. If you thought that was the worst part of my day, think again. After chaos breaks out from the passengers we are told to find customer service at gate H5. Another trek trough the airport we reach customer service who is a lone Rep with a line wrapped around the corner. After waiting another hour to speak to her, she tells me the earliest flight Spirit could put me on is Tuesday night (remember it's Saturday night). I ask if there is a way to get on to other airlines and she tells me that it isn't spirits policy to find me any flight home. They could only reimburse me and I would have to book my own flight home. I leave the line and start searching for flights and it becomes clear that flights are booked going to NY. I eventually book a flight for the next day on United that leaves out of Miami airport, connects in Chicago and lands in Newark. I took this flight that was 3 times the cost of the Spirit flight, with connections, an hour and half drive from my house just so I could end the Spirit nightmare. Moral of the Story: For your sanity, to be treated professionally with consideration to your time, take any airline other than Spirit."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Pros: "i like the assigned seating, i makes not rush to get on the plane first because ur seat is ur seat."
Cons: "seemingly all the rows of seating are too short. i'm only 5-11 tall and my knees were constantly against the seat in front of me. i sat in the middle seat on row 22. the lade next to me sat on the isle and even her knees were hitting and was uncomfortable. at one point the person in front of her leaned his seat back and it was all completely in her space, make her extremely uncomfortable. we had to ask flight attendant to ask the man to put his seat up some to give her some more room and comfort."
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "Flight attendants on both flights were very nice."
Cons: "Shortcut security was not honored flying to fll. Was unaware of the so calley "bare fare". I paid almost $300 for my flight just to find out the night before that I had to pay an additional $142 for my seats and bags. Water wasn't even free! Flight was late departing but arrived On time. On the way home I got to the airport 2.5hrs early even though I checked in the night before just to be put in a long line because spirit appeared under staffed. The Spirit agent took our long coiled line and put us outside in a straight line...in the cold and rain! While in line, a Spirit passenger was visibly and audibly crying. A few other passengers including myself tried to help her. We informed a near by agent who also saw the crying woman and told us "it's not my job. She's not my concern." The lack of care and customer service was ridiculous. Not only will I never fly spirit again but I will encourage friends and family to boycott them as well."
Pros: "Safe transportation at a great price."
Cons: "The Spirit web site was not functioning properly when I tried to check-in for my flight and get boarding passes. I tried repeatedly to do this in the 24 hours prior to departure without success (and wasting a lot of time). Then later, while waiting in the long line at the airport to check my bags, the employees at the counter announced that their computers just went down. For 30 minutes increasingly agitated customers waited for the computers to function again so they could check their bags. This computer failure resulted in a late departure. For my return trip, again, IT competency at Spirit. Again their *&(^!&@! web site wouldn't work get me to the page to print my boarding pass."
Pros: "Departed on time & arrived early!"
Cons: "Having booked wheelchair service for my flight but I was unable to use it as the lines for baggage check-in & security were extremely long. I would have missed my flight waiting for the wheelchair service. There seemed to be no special line for wheelchair check-in at Ft Lauderdale airport due to the overcrowding. I was never even asked if I needed assistance until deboarded the plane in Chicago. It is a shame that Spirit does not take handy-capped passengers needs seriously at all locations. They did have decent wheelchair service in Chicago. If you do need wheelchair service on Spirit Airlines you will need to arrive 3+ hours prior to your flight when busy to be sure you don't miss your flight! Also, beware of their outrageous luggage charges even for carry-on luggage!"
Cons: "After a slight parking delay at the airport I made it to the Spirit check-in 43 minutes before departure. Spirit representatives had already left the counter leaving me, my family, and several other passengers who arrived just after me with no ability to get boarding passes. We proceeded to the security area where we could see the Spirit reps who could have easily checked us in at that point. We spoke out to them asking for help but they simply looked down and ignored us. They told the TSA agents they would not come out till after the flight departed. Imagine how frustrating that was to hear. No other airline behaves like this. Later, my request for cancellation and refund was rejected because I missed the 45 minute window. I am out $544. I managed to get a flight with Delta that morning and was treated like royalty by comparison. The Delta flight was almost the same price to boot. Never again Spirit! Not worth saving a few pennies to be treated like that."
Pros: "There was nothing about this experience that was handled well or in any way comfortable."
Cons: "First of all, the flight was delayed by more than 4 hours. Had I been notified of this, I wouldn't have had to get up at 3:30 AM to get to the airport in time. I signed up for the email notifications and am a Free Spirit member- none came. Second of all, the airport was in complete chaos. In fairness, there had been a shooting in terminal 2 the day before, but there was no organization, no one to ask about which line to stand in, etc.. A couple of employees with megaphones would have gone a long way. Third of all, the gate agent boarding the plane was the definition of rudeness and snarkiness. Fourth of all, while boarding the plane, and elderly man became unresponsive and had to be wheeled off the plane. Again, total chaos, no announcements. The man fell out of the wheelchair and expired on the jet bridge- ok, beyond Spirit's control, but the way the gate agent and flight attendants handled this was disgraceful. Fifth of all, we all had to disembark, then line up to board again, then they cancelled out flight. 6th- we were instructed to exit the terminal and rebook at the front desk. People ran like the starting gun had shot at the olympics. When I exited the terminal, we were met with a wall of people- total chaos- no one directing traffic- agents yelling at us- we were finally directed to line up outside in the hot sun (wearing black winter clothes) and proceeded to wait for over 4 hours. I didn't even get close to the desk- I booked a return flight on American for $430 out of Miami because people who were able to reach Spirit via phone (I was on hold for over 2 hours before my phone died) were saying they couldn't get us back to NYC until next week. I have tried unsuccessfully to reach Spirit to refund the money for my carry on bag."
Cons: "I expect when I am quoted a flight price that the price includes a seat. When I went to check in for my Spirit flight I discover that any seat has an additional charge. I call that false advertising. Worse of all is the Spirit check in process. I paid for my luggage and seat ( see above) in advance and printed out my boarding pass before I went to the airport. The check in procedure was a horror. Each of the two flights I still had to wait 40+ minutes to hand in my luggage. No check in machines. Just understaffed check in counters. Compare that Spirit check in experience with my last Southwest flight where I used a machine to print out my boarding pass and which also printed out my luggage tags and I just handed my luggage to an attendant.. Total Southwest check in time 5 minutes. Every one on line with me at Spirit was basically saying first time on Spirit and the last. Really the savings with Spirit in not that great when you add in the seat cost and the very high baggage charges. Not worth hassle for the small savings and resent the false price advertising"
Pros: "The flight crew was very good. They made constant announcements as to the status of the flight and anticipated turbulence. The flight attendants were also good"
Cons: "Where to begin. You arrive at the airport to endless lines. There were three lines to check in and we learned eventually that one line was for Cuban flights. One for us and one for something else. However, the staff was rude and there was no signage indicating which was which. Then the baggage claim lady charged me $59 extra for my bag but then said that if I had had my friends check the bag I wouldn't have had to pay the fee. Of course then it was too late. Then the flight was delayed because the bad overbooked it. Finally at Boston our bags took forever to arrive and when they did the were soaking wet. I understand that Spirit is meant to be the economical carrier but that is no excuse for rude and incompetent staff. I heard SOO many people say they would never fly Spirit again. Get it together Spirit!"
Cons: "Planes were dirty and were charged for carry on which I found to be a bit ridiculous. The money you save on the ticket ended up going to pay towards luggage so it would have been better going through a nicer airline. Planes really had nothing to offer as far as comfort. On the way home the plane had a 2 hour delay and no real customer service was given to a accommodate for the inconvincoence. Also had an issue with the luggage keeping us in the airport way longer than needed. Would not fly with spirit again"
Pros: "I arrived."
Cons: "Every time I fly Spirit Airlines, I swear I'll never do it again. Then I see the low fares and I say "okay, just one more time." This experience was another leg in that cycle. A low fare, a "one more time," and a fierce "oh hell no--never again." When I arrived at the airport, the ticket counter looked like a flea market. It was absolutely mobbed. My flight was departing in about an hour, and one woman in line had already been waiting for 2.5 hours. Since Spirit Airlines does not participate in the mobile boarding pass process (FOR SOME INANE GODFORSAKEN BULLSHIT REASON), I still had to check in and get my boarding pass. And since two other Spirit flights had recently been cancelled, the ticket counter line was a trainwreck. An utter mass of dispirited humanity, waiting, ironically enough, at a counter called "Spirit." I managed to maneuver my way through, and with several strokes of luck and a possible intervention from God, I left the sad zoo of passengers behind me and made it through security, to the gate, and into the boarding line, with my idiotic paper boarding pass. As you might imagine, I was somewhat rushed and a touch flustered, though grateful to be en route to my destination. I was thirsty though, a combination of the morning's odyssey, the recycled cabin air, and this human need to hydrate that we share with literally every living thing on the planet. So I waited patiently for the pilot to extinguish the "seatbelt" sign, walked up to the flight attendants and politely asked for a glass of water. "That will be $3.00," she said. I paused for a moment. Surely there must be a mistake. I wanted water. Not coffee or tea or lemonade or a cocktail. Just a glass of water. This is how I came to realize that access to something that is a biological necessity for survival--that I would be granted gratis almost anywhere else--costs, on Spirit Airlines. Only those with access to a functioning credit card will be served water. Now I understand that keeping costs down is the only way this poor excuse for an airline stays in business. Every one of its passengers is there as a personal compromise, dodging hidden fees for "legroom" and seat selection and peanuts at every turn to get to their location without selling their souls to the corporate demons who've re-vamped the age-old "bait and switch" and call it a bargain. But if Spirit persists in being a seething mess of a nightmare of a preposterous front of a business, and if their customers continue to play along and manage to navigate the utter catastrophe of a process it can become to reach a destination via Spirit Airlines, one might believe that once they sit down in their unassigned (unless you're willing to pay an additional $14 each way) se"
Pros: "Board flight. Fly to destination. I love the no frills, low luggage, easy on and easy off of this airline. My biggest feeling of stress on flights is the drink service. The cart is always blocking the bathroom, you are thinking of what free beverage you want the entire first hour, you spill some of it, then you have trash for the second hour of the flight. It's literally the worst part of flying other than the endless fear of death and facing your mortality with every hint of turbulence. This airline and others like it are amazing. No stress of awkwardly bothering your aisle mates with getting in and out when they just got a comp. cola. and you feel like you have to wait until they're done before you can go to the bathroom. Half the anxiety of flying is alleviated for me personally. Love this airline."
Pros: "I liked the cabin crew and the pilot."
Cons: "I didn't like the experience up to the point where I got on the plane. First the flight was delayed, these things happen though so I wasn't that upset about it. Then we got there an hour and forty minutes before departure and waited in line for baggage for an hour only to be told we were in the wrong line. Then we were directed to the correct line and waited another 20 minutes for baggage. Thankfully there wasn't a line for the security check and we made it to the gate with 5 minutes to spare. Needless to say we will never be flying this airline again."
Pros: "Unfortunately there is nothing positive to say here."
Cons: "Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!"
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Pros: "The boarding process was fast, which was nice. However, that is due to one of the things we did not like..."
Cons: "It cost money to carry on a bag! If it had been a small amount... $10-$15 or so, we would have shrugged it off, since the ticket price was lower than other airlines. However, to carry on a bag, it cost $53. To check a bag, it cost $50!! So no matter what, you are spending AT LEAST $50 more EACH WAY! If you were planning on carrying on a bag and checking, then you're really screwed. We were not informed of this when purchasing tickets. The airline hits you with it at check-in, so you really have no choice. Also, on the flight, there was no complimentary drinks. This doesn't bother me at all when it's a short flight, but for a flight that is over three hours, I feel it's the least they can do to offer a beverage. What also made the flight uncomfortable was that the seats did not recline, and the "tray table" was simply decoration. So even if I had decided to purchase a beverage, I would have no where to set it down because the tray table had no place for a cup. It was not big enough to even place a book or laptop on. It was a four hour flight, so I was planning on reading and working on my computer, but that did not end up happening. I would never use Spirit again. It was only $40 or so less than other airlines, and that is DEFINITELY NOT worth it."
Cons: "Over priced, instead of charging one rate and include the standards, a seat, a carry on, everything was a fee! Then the flight is delayed and there was no way to find information on line, had to drive to the airport to find the counter closed, and there was no way of making my connection, decided not to fly at all on this airline and bought a ticket someplace else. Am hoping to get a refund for all the expenses, but I have been trying to cancel the flight, and now the website doesn't seem to be working. Keeps telling me to try again!!"
Cons: "The trickery of low pricing is quickly realized with your inflated baggage and seating. No frills?? Water and a bag of peanuts wouldn't kill you. And the worst ever is your significantly inefficient ticketing process! A domestic flight shouldn't require a 2 hour airport arrival and even with that, leave 47 passengers at the gate... All that waited patiently thru limited attended ticketing and baggage drop lines followed by security all in an effort to maintain on time departure stats. Other airlines would at least provide a food voucher. I arrived at the airport in Ft. Lauderdale at 5:30 AM and didn't return to BWI until 12:30AM the next day. That's unconscionable and in this day and age -- flat out horrible business!"
Pros: "The only good thing I can say is that we were on time."
Cons: "Unfortunately my flight with Spirit was one of the most inconvenient unpleasant and most disappointing flight experiences I have ever had. Before I bought the ticket I made sure that my carry on bag fits the requirements for the free personal item carry on. I get to the airport and apparently my bag was one inch too big because the handle was sticking out of the grey line an inch and I had to go back to the baggage drop off and pay for an extra carry on bag. Since a carry on bag is more expensive than an actually checked suitcase, I obviously checked my bag. Where do you pay more for carry on's than checked in luggages? Either way needles to say I could have packed an actually suitcase in the first place since I ended up checking my bag. Finally on the plane the crew was very unfriendly and unprofessional. They chit chatted and were busy fixing their hair, while passangers boarded. Didn't look right or left to say hi and greet people. As I made my way all the way to the back where I was sitting I have noticed that the aircraft was covered in bread crumbles and cookies on the floor and seats from the flight before. I cleaned my seat and sat down. Security instructions... nobody cared that the window shields had to be open for take off and landing nore that passengers were having tabletts and purses on their laps. The backrests weren't in an upright position at all. Next thing the pilot did not really speak that great of an english so that the flight attendant had to repeat what he said in order for us to understand it. She announced that all drinks need to be paid for including water coffee and tea. Wow... what an amazing flight. Never again, and I can definitely not recommand this airline to anyone else. Tickets are not cheaper than others the airport is very inconvenient and you have to pay seperatly for everything else which makes it more and more expensive and in the end you don't save at all but actually pay way more than jetblue for example for a poor service and dirty planes. I am evry disapointed well, rather furious I paid so much money and had to check in a personal item that is supposed to be free online."
Cons: "1. I checked-in at the Kiosk 2 hours before the flight. Had to pay for my seat. Not an exit seat, JUST A REGULAR SEAT. 2. I waited an HOUR AND A HALF to "drop off" my luggage, that I was charged $50 for. (by the by - you have a fee for a carry on as well) 3. When I got to finally drop off my bag, it was given a "Late Check-in" tag, per #2, I was NOT late by any means. 4. My luggage didn't make it to my destination AND they would not send it to me because I was "a late check-in" (refer to #2). So I had to wait 5 hours in the neighborhood (thankfully I was from there and had family to hang out with) to go back to the airport and pick up my bag. So, all in all, a $145 ticket would have actually cost me $260. Oh - and you don't even get WATER on board... you have to pay for that as well. If the Spirit airline folks were nice, that might have been okay, but cherry on top SURPRISE - they were rude, borderline hostile. I experienced anxiety on the fact that I had to fly back on this craptastic airlines, so I actually wound up booking a flight with another airline (don't know if I can say whom here - but think.... PlaneAzure) and they were AWESOME. All in all, my new flight only cost me an additional $15 (because I would have had to pay $50 for my one check-in and $13 for my seat - and I'm active military - nope, they don't care). I'm surprised I didn't have to swipe my credit card to pay to use the lavatory. Never, ever again."