Pros: When I made the reservation I put in the airport location and thought that is where I was getting the car. When I arrived at Enteprise, they told me the reservation was for downtown and they only had big expensive cars available and would not honor my contract. I had to rent from Hertz and pay the full price.
Cons: Wish Kayak would not have steered me to a non-airport location.
Nov 9 2016
Pros: The outside of the car was washed.
Cons: I asked for a car but got an SUV.
The car with 8,000 miles had a smoke film on the inside of the windows that I could write in the film with my finger. It smelled like a cigar bar. I had to drive with the windows open because of the smell.
The back deck was covered in dirt and not vacuumed.
Jan 6 2017
Pros: Just what I wanted
Jan 23 2017
Convenient and fast
Pros: It's conveniently at the airport site and the service for both picking up and returning car was fast. Also liked the Nissan Altima!!
Cons: Long cold walk to get car and return it! Also expensive picking up at the airport, but there isn't a choice.
Apr 28 2017
Cons: I didn't have a car rental with Enterprise in Panama City....I sure hope I'm not billed for one!
Apr 28 2017
Cons: I did NOT have a car rental with Enterprise in Panama City. I sure hope I don't get billed for one!
May 8 2017
Pros: Cat smelled like smoke. It was filthy. Staff was rude p
Sep 23 2016
Pros: The reserved rate.
Cons: The Enterprise location refused to honor the rate I was quoted for this reservation. Tried to charge me twice as much. The manager kept telling me "that's what we come up with". I even showed him the printout with the reservation number and prices. Still would not honor it. So, I went down the road a little ways and rented a car from Hertz. The agent there helped me out with a great rate and rescued our vacation. Will not use Enterprise again. Already have a car reserved at Hertz for our next trip.
Oct 31 2016
Pros: car was not American made but a nice clean car.
Cons: We though we reserve the car at the Airport but it was somewhere else and I had to pay an additional $50.00.
Cons: would have been nice if I was informed how much I was going to have to pay to park at the airport it ended up costing me another $18 I wasn't expecting to spend because I brought my vehicle to pick up the rental car if I had been informed of that I would have been prepare better and had someone drop me off at the airport instead of spending nearly 20 more dollars that I didn't need to spend
Dec 1 2015
Great all around
Pros: Upgraded for very little money, then gave us money off for returning it early. Minivan in great condition.
Apr 3 2016
Pros: Great service, the car was a nicer class than we expected, and it was waiting when we got off the plane. Plus we saved some money!
Jun 4 2016
Pros: Car was great, customer service was superb
Jun 11 2016
Pros: Check car out at one airport and returned to different location. Smooth process checking out & in. Friendly customer service.
Jul 14 2016
Pros: good gas milage
Cons: to small of a car. I drive larger cars and so it was different.o the car had eco features so when you put your foot on brakes or when you pulled up to a stop sign it would make you feel like it had died. I guess it's a great feature but when you are not used to using it, it makes you worry.
Jul 28 2016
Cons: When we picked up the car, it smells like a cigarette smoke inside the car in spite that we requested non smoking car
Aug 21 2016
Pros: Received exactly what I wanted.
Cons: Nothing to dislike.
Oct 31 2016
Pros: service great pickup lot and drop off was confusing confusing
Dec 8 2016
Solid, quick easy rental
Pros: Inexpensive, lightning fast service. Solid vehicle, good acceleration, clean interior
Pros: This was the best price I could find on transportation to and from the airport to Seaside area
Cons: The car was dark with a black interior and very hot for a tropical area. The water light came on once while driving. The drop off was not well attended. There was a lady in a van sitting in the parking lot who did not get out to greet you and who was not prepared to print a receipt for lack of paper which meant lots of time waiting with a baby in the heat. We could have missed our plane if we hadn't planned to arrive with spare time. They allowed me to leave and I still had the key to the car which required a race back through the airport to return. There was one young man trying to pull the load for both of the attendants and he was clearly overwhelmed.
Nov 10 2016
Pros: Ease of pick up and convenience at the Panama City airport location
Mar 7 2017
Cons: It was 8:00 at night when I picked up the car, very tired from the flight..The car was on empty, so had to go back inside tell the person behind the desk..then stop at a gas station to fill up..
The cars should be maintained before pick up.
Mar 18 2017
Cons: Just dropped car in Panama City so no real input
Mar 25 2017
Odd pick up and drop off
Pros: I liked how clean the car was, and it waa affordable for the day.
Cons: It was weird that no one waa even around for inspection for pick up and drop off. I actually received very poor direction for pickup, as I was told to look for Hertz spot 205, and my car waa actually not in a Hertz spot. Furthermore, no direction was given on leaving the facility. When I dropped off, I was told to park the car in any Hertz spot, but they did not tell me if I needed to list the apot number on my return form. There was no one around to even ask.
Apr 28 2017
Pros: The customer service was awesome on both sides. Super quick and easy.
Cons: We were very surprised the car did not a place to plug in our phone charger.
May 15 2017
Pros: The rate
Cons: I had to wait 15-20 minutes to get the car.
Aug 1 2016
Pros: Husband is top tier Hertz user...for business and vacations. Have great reputation and few issues
Cons: We were charged additional fees that I don't know why and wasn't expecting. I believed I had paid everything up front. I'll call Hertz to resolve.
Dec 5 2016
Cons: Never received a confirmation, called Hertz directly and had one emailed. Hertz would not honor reservation when I showed up. Had to cancel/credit and rebook - at higher rate of course. Did not receive full credit from Hertz as promised by person at counter. Now I have to go back and argue about that.
Apr 2 2017
Pros: Hertz was fine. Kayak booked my car from Panama City ... my car wasn't at the airport location . Hertz caught not you ....
Pros: Customer service was courteous, informative and timely in getting our reservation complete. The Nissan Rogue was an excellent vehicle.
Also the return was simple, fast and easy.
Oct 14 2015
Pros: Quick and easy pick up and drop off
Cons: Initial phone conversation with clerk when I called and inquired about the rental
Nov 16 2015
Panama City, FL
Pros: Upgraded to SUV for $7 more /day - Toyota forerunner fully loaded.
Cons: Charged credit card $200 over rental price - day 2 still waiting for credit
Apr 29 2016
Very happy with the entire process
Pros: Car, booking, easy and quick booking
Aug 28 2016
Pretty good rental.
Pros: The car was good and the counter service was fast. MAKE SURE TO INSPECT THE CAR IN AND OUT AND GO BACK AND LET THEM KNOW BEFORE DRIVING AWAY. I saw damage in and on the car and went back to the counter to note it. No one goes with you to inspect the vehicle.
Cons: The counter agent trying to upsell me. I know they are just doing their job, but I get tired of that, especially when on vacation.
Oct 17 2016
Cons: The staff member did not come to the counter until after we arrived. So... hopefully the bill is what it was when we reserved the car on line.
Nov 5 2016
Pros: The car was nice, but the car they said they had ready for us looked dirty. So the guy made us upgrade and pay $20 more, because we told them we didn't want the car that they had for us because it was dirty And that it would take an hour to clean the other cars. So we paid the $20 to upgrade and the agent was still rude. He gave the woman before us a free upgrade, and so it just made us more aggravated so we took the car and left
Cons: Poor customer service and car availability limited
Mar 17 2017
Cons: Budget did not have the car I had reserved so it took some time to get another.
Overall a good value for the money.
Apr 13 2017
Pros: Representative at counter was very nice and efficient.
Cons: No attendant in lot, you have to walk quite a distance to get an answers or deal with issues. Very inefficient!!
May 13 2017
Pros: A quick, friendly check in and a wide variety of cars to choose from.