The guy at the counter when I picked it up was ver
Pros: The guy at the counter when I picked it up was very courteous, helpful
Cons: The walk between the parking lot and the airport was a little far, but not a major problem. It is hard to come up with something that I did not like.
Oct 17 2016
Great customer service!
Pros: I was 3 hours late to pick up my rental, but the employee just said: no problem, lets work this out. I ended getting a car and I was out in 5 minutes.
Cons: Just one employee.
Nov 18 2016
Great car with Seamless pickup and drop off
Pros: It took maybe 3 minutes to do paperwork for the car and I was in the car and on my way in less than 10 minutes for the whole process. I paid for 1/2 tank of gas (great option over full tank that used to be standard) I used only about 1/4 tank of gas but the convenience of paying 1/2 tank up front was well worth it since I was returning at Ohare airport and am not familiar with that area. Returning was a breeze and I was on my way in only about 1 minute. Price for this one way rental is what convinced me initially to go with Alamo and my previous good experience with the company and their friendly, competent staff - always- was the clincher. Additionally, the shuttle driver was great!
Cons: What's not to like - everything was perfect! Only one suggestion have person checking in the car confirm keys are on the vehicle and note that on the receipt. I double checked to be sure the keys were in the car when I left it but still second guessed myself several times on the way to the airport on the shuttle - what if some malicious person took them leaving me responsible?
Dec 18 2016
Pros: The woman at the counter in south bend was friendly and professional. The price was reasonable.
Cons: There was no washer fluid, and it wa difficult to get the screen clean and was dangerous. The car rattled.
Dec 19 2016
Great Deal, Great Experience
Pros: Super efficient pickup and drop off, best deal we've ever found for the South Bend airport to Chicago O'Hare airport route, gas was very affordable, and they easily reimbursed us for the I-Pass when it didn't work.
Cons: The I-Pass we paid for was invalid, but they reimbursed us at drop off so everything was resolved.
Dec 22 2016
Pros: Needed to rent in one state and drop in another. Alamo was very convenient and accomodating
Cons: Car had an odor of smoke when I picked it up so previous renter must have been a smoker
Feb 4 2017
very helpful staff!
Pros: The woman at the counter in South Bend was great! Loved that she offered me a bottle of water for the road - great touch!
Cons: The car didn't have a CD player - really wish there was a way for that to be indicated in advance. Also the car itself was pretty uncomfortable, hard to maneuver the seats but for the price and short drive it got the job done. The address listed for the Alamo pickup was wrong, it should be more specific in the rental info. Had to ask at another place before finding out about going into the airport. And then still had to get from rental counter to where the car was located. Please put that info in rental stuff up front so people can know that in advance!
Feb 8 2017
Pros: Friendly customer service agents.
Cons: Too many hidden fees. Just use bottom line pricing when quoting costs.
Mar 20 2017
Pros: Price. Bringing the car to the front. Quality of car.
Cons: When I arrived to pick up the car, they had given away the last child seat, despite my having reserved one. This put me in a lurch as it was late and the other agencies didn't have child seats available, yet I couldn't leave the airport with my 2 year old son without one. We had to have a family member drive 1 hour in either direction nearing midnight to pick us up.
Sep 6 2016
Pros: Was upgraded for free to a small SUV :)
Aug 24 2016
ok, it could improve
Pros: quick pick up
Cons: it took me a while to arrive and then they told me they could have picked me up.
it was not clear where I had to return the car.
Pros: I was in town for my mother's brain surgery. The rental process was fast, easy, and the representative went above and beyond. He even asked how my mother was when I returned the car. I will be renting here again.