Cons:We tried to get the van a day earlier... we started that task 4 days before our original pick up date...what a nightmare. So much so that we will never use Hertz again. Unbelievable that no one could get their business together to be able to figure out how we could rent the vehicle a day earlier.
Pros:Great staff, good value, so easy to get in and out fast.
Cons:People were obviously vaping in the car. Didn’t do a great job at getting smell out. For a car with only 8,000 miles it smelled.
8.0 Very good
Pros:Pick Up Staff was helpful and friendly. Pick up and Drop off Easy
Cons:Being an elderly person, I wish there was a brief review of car options. I had to go on you tube to figure out how to open trunk and 3rd car door.
8.4 Very good
Pros:The car was clean, no smells. It served me well.
Cons:The parking lot where the cars are parked was disappointing, but this was a small airport.
Cons:Extremely disappointed as our agreement and payment was to/with Kayak NOT CarRentals.com. When we showed to pick up the rental, we turned away because of not having enough available credit on our major credit card. We were stuck with the $216 fee and NO car!!! At this point we're prepared to spread the word about Kayak car rentals....STAY AWAY and buyer beware. Please, we need our refund!
Cons:Your website is misleading on the vehicle size. I wanted a chevy impala sized vehicle - emailed confirmation stated "chevy impala" . But at desk to pick up car i would have had to pay more for that class.. Clearly a bait and switch tactic. Wont use kayak again.
Pros:Staff was great, very smooth rental process
Cons:car had a slight fragrance smell from cleaning products
Pros:Pick up and drop off was very simple and easy.
Cons:Didn't receive the type of car that I reserved. The vehicle had recently been smoked in and smelled nasty!!!!
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Pros:Yes, staff was friendly.
Cons:It was the customer service when trying to call South Bend I was always routed to corporate. No one was at the Enterprise desk in South Bend so no one walked around the car with me. A supervisor on the phone used a phone and/or had a soft spoken voice. I could not hear him.
Pros:Staff was friendly and efficient. I was in and out quickly. Great experience.
Cons:Only odd thing about renting in South Bend is there are no assigned spots. You everyone is walking around the lot hitting their car lock fob listening for the noise. It was actually kind of comical. But if the weather was bad or you were in a big hurry I could see how it would be irritating.
Pros:Drop off in Downtown Falmouth MA. was great, Attendant was helpful and friendly. Pick up in South Bend IN. Airport went well even though I forgot who was supplying the car and the Kayak email confirm was on my PC , not my phone, they found me, I got the car.
Cons:The Ford Fusion hybrid has a weird feature where the engine turns off when you stop at a light or drive-through. This feature can be turned off by a button on the dashboard.
Pros:Staff was excellent. Fast, efficient, friendly. The dropoff was super fast and easy.
Cons:Nothing. Everything was perfect.
Pros:Everything was easy and drop off was easy too. Car smelled like cigarettes. It was 3° and I had to drive with the window open.
Cons:No cigarette smell.
Pros:I was in town for my mother's brain surgery. The rental process was fast, easy, and the representative went above and beyond. He even asked how my mother was when I returned the car. I will be renting here again.
Pros:Nothing Very unprofessional
Pros:Staff was great friendly, helpful, I really liked the minivan, It was my first time driving that make and model car and I decided that I may just go bye me one.
Cons:The instructions of use for the plate pass could of been explained, it's a metal box that is stuck on the windshield. I did.have to travel on the Indiana -Illinois toll way and did not know that the box contained a ez pass. So electronically the box was being picked up and I was pulling over to pay cash Lol. 3 days later I figured out what the metal thing on the windshield was. The staff did compensate me for my trouble with the platepass, and I was very pleased with the way they handled it.
Pros:Great vehicle for family vacation.
Cons:Air conditioning does not work well when car switched to alternative power. Works great when driving, but not when stopped.
Cons:One poor employee was asked to staff all of Dollar and Hertz. I waited more than 20 minutes in line. He was a terrific employee who was asked to do far too much. Not fair to him or to the customers.
Pros:Car was brand new with only 400 miles!
Cons:I had a hard time finding the car in the lot. The numbering was difficult to use.
Pros:Car gets great gas mileage.
Cons:Restrictions when paying with Debit card.
Pros:Desk agent very prompt and friendly
Cons:Gave us free upgrade
Cons:After arranging for the rental several days in advance and prepaying, I arrived to pick up my rental only to find that they did not have a car available for me. Instead I was offered my pick of dirty vehicles that had not been cleaned or refilled. Ended up going to Hertz and spending more money to rent a car spur of the moment but at least they had cars.
Pros:Upgrade for free
Pros:Price. Bringing the car to the front. Quality of car.
8.8 Very good
Pros:Friendly customer service agents.
Cons:Too many hidden fees. Just use bottom line pricing when quoting costs.
Pros:The woman at the counter in South Bend was great! Loved that she offered me a bottle of water for the road - great touch!
Cons:The car didn't have a CD player - really wish there was a way for that to be indicated in advance. Also the car itself was pretty uncomfortable, hard to maneuver the seats but for the price and short drive it got the job done. The address listed for the Alamo pickup was wrong, it should be more specific in the rental info. Had to ask at another place before finding out about going into the airport. And then still had to get from rental counter to where the car was located. Please put that info in rental stuff up front so people can know that in advance!
8.0 Very good
Cons:Getting the car Shown on line not another.
8.0 Very good
Cons:Wish it had washer fluid. It might have helped during the blizzard we drove through. The back seats were dirty with dog hair and dried slobber.
Cons:They could have had a vehicle available. No vehicle = stranded at the airport. Thanks Budget and Kayak! (But not really)
Cons:Upon arrival at drop off, their mobile check in didn’t work so I had to wait in line. They said they would email me to confirm that it was closed out. I still haven’t received an email, and have no idea if they closed it out properly or if I will be charged for extra days. The tank was full.
Cons:2 cars both dirty
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