Cons: I was disappointed that no one was at the KIOSK to return my car. I had had a long trip and was suffering back pain and had to locate the Dollar Car Rental station inside the airport. Thankfully there was someone inside the airport to assist me w/a wheelchair so that I could navigate the long corridors to return my keys and to find my departure date.
Hours of operation would be good information to post on the KIOSK. Thank you for allowing me to mention this.
Jul 13 2016
Pros: Vehicle was a good size. It handled well. Gas usage went well. Liked that the car was not black which would have made the hot day worse. Also like CD player that came with the car.
Jul 13 2016
Pros: Car was great but thought i was getting a full size from the Kayak
Cons: The Kayak website is misleading. I put in a full size but got a special/generic. My fault because I did not closely check my reservation. Cost me an extra $40 to upgrade.
Jul 16 2016
Oct 5 2016
Cons: No car no rental.
Oct 5 2016
3 day car rental in Tulsa
Pros: They gave me a free upgrade.
Cons: Airport car rental pickup is under construction for all car rental companies. Had to walk about 250 yards.
Oct 9 2016
I won't use dollar rental again
Pros: The brakes were bad the car wasn't clean smelled like smoke. When doing a walk around I had to ask the lady to come of her brake to ask her questions.
Oct 24 2016
Pros: Fare and vehicle options. All their people were very nice and helpful.
Dec 29 2016
The Yaris experience
Pros: It turned on, drove, also had heat and air
Cons: No cruise control, I loved driving long hours with that! Also it's one of the smallest cars I've ever had the misfortune of driving. If you ever want to feeling of driving a clown car that is terrible in every way get this car. Not to mention they didn't give us a key fob for this "compact" car. All in all dollar did a fine job, but the car and the issues we had with it really made the driving part of our vacation quite miserable.
Jan 2 2017
Specials can be misleading
Pros: Accepted an offer for a special which supposedly seats 5. Was given a Ford Focus which barely seats 4 and has limited luggage space.
Cons: Felt the car size was misleading. Since this was a one way rental, anything else was going to be a significant up charge
Cons: I waited over three hours after my reserved time for them to provide a car and the car they provided was not a full size. When I contacted customer care they refused to adjust my rate or offer any other compensation.
Jul 14 2016
Closed and reservation not on File
Cons: The counter was closed and a sign directed me to Budget Rentals. They were also closed and another sign directed to Avis. They had no record of my reservation.
Sep 23 2016
Was not clear where to pick up the car and no one
Pros: Was fast to get thru the paperwork. Not the usual long time it takes to sign in many places, verbose data from employee...
Cons: Was not labeled well about where to get car. Had to walk around clicking lock on the remote till I heard the car beep. No one to help.
Oct 3 2016
Pros: Nothin to like
Cons: There is no customer service.
Feb 21 2017
Fast and easy car pickup
Pros: Pickup is right outside the terminal across the street, which meant just a few minutes was needed to be on my way.
Mar 1 2017
Cons: Kayak said it would cost $71, ended up being more than $250 and there were a lot of unmentioned fees. Granted I am 23, and I know there are stipulations when you're not over 25, but I did book the Kayak reservation under the page "under 25 rental car" from a google ad.
Secondly, terrible service when checking in, the car didn't even have cruise control for my 9 hour drive and 9 hour drive back. I now have horrible leg cramps. What kind of a car doesn't even have cruise control for $250 for 3 days.....
Pros: Pickup was closer to house than airport. Brand new 2017 Toyota Rav4 SUV was very comfortable and spacious. Car came equipted with lane departure warning.
Cons: Wish the navigation system was included . We had to provide our own Garmin.
May 23 2017
overall average but with complications
Pros: The car was clean. Drop off was nice and easy.
Cons: When I arrived, there was no one in the office at all. I got there about 20 minutes early, so I guess they were at lunch. There was a sign at the desk that said, "Call this number if we are not here." So I called the number and got a "this line is disconnected" message. The employees did arrive (in time for my appointment) and assisted me.
She was very nice, but I had to deal with the headache of trying to use my debit card. They apparently don't like taking debit cards, unless you are a member of AAA or an equivalent club. She had to call and get special permission.
She also wasn't sure how to process the rental because I paid for the rental in full online a week earlier. I'm not sure how those factors complicates things. I simply paid for the rental beforehand. How is that an issue? All of this caused me to have to sit there for 30 minutes and get bored on my phone as she attempted to make several calls (some of them no answer).
One last thing, and this isn't anybody fault at Hertz... but the Nissan Versa is just horrible, especially compared to other Japanese cars.