Cons: I was disappointed that no one was at the KIOSK to return my car. I had had a long trip and was suffering back pain and had to locate the Dollar Car Rental station inside the airport. Thankfully there was someone inside the airport to assist me w/a wheelchair so that I could navigate the long corridors to return my keys and to find my departure date.
Hours of operation would be good information to post on the KIOSK. Thank you for allowing me to mention this.
Jul 13 2016
Pros: Vehicle was a good size. It handled well. Gas usage went well. Liked that the car was not black which would have made the hot day worse. Also like CD player that came with the car.
Jul 13 2016
Pros: Car was great but thought i was getting a full size from the Kayak
Cons: The Kayak website is misleading. I put in a full size but got a special/generic. My fault because I did not closely check my reservation. Cost me an extra $40 to upgrade.
Jul 16 2016
Oct 5 2016
Cons: No car no rental.
Oct 5 2016
3 day car rental in Tulsa
Pros: They gave me a free upgrade.
Cons: Airport car rental pickup is under construction for all car rental companies. Had to walk about 250 yards.
Oct 9 2016
I won't use dollar rental again
Pros: The brakes were bad the car wasn't clean smelled like smoke. When doing a walk around I had to ask the lady to come of her brake to ask her questions.
Oct 24 2016
Pros: Fare and vehicle options. All their people were very nice and helpful.
Dec 29 2016
The Yaris experience
Pros: It turned on, drove, also had heat and air
Cons: No cruise control, I loved driving long hours with that! Also it's one of the smallest cars I've ever had the misfortune of driving. If you ever want to feeling of driving a clown car that is terrible in every way get this car. Not to mention they didn't give us a key fob for this "compact" car. All in all dollar did a fine job, but the car and the issues we had with it really made the driving part of our vacation quite miserable.
Jan 2 2017
Specials can be misleading
Pros: Accepted an offer for a special which supposedly seats 5. Was given a Ford Focus which barely seats 4 and has limited luggage space.
Cons: Felt the car size was misleading. Since this was a one way rental, anything else was going to be a significant up charge
Cons: We ordered a specific size vehicle at least a month before pick-up. When we got there, the vehicle was not available and they needed to search for one so we conveniently had to be "upgraded" for $30 additional dollars per day to the vehicle we had.
No instructions on car features - just given the keys and allowed to leave.
Oct 16 2016
Pros: When I picked up the car I asked for the $39 insurance to be added to my bill. I was asked to sign in three places but not explained what each place was. Shame on me for not looking closely and trusting the agent at the counter. He added the $89 insurance instead. What should have been a $90 bill ended up costing me $203. I called corporate to complain and get a refund and even had a witness but they will do nothing.
Now about the car. It was decent but three different times the ABS light and some other light came on. If you call the emergency number for budget you get eternal hold. So I wasn't sure if I was driving in a safe car.
Overall the car was new and clean but the money thing and the dishonesty of the agent and the unwillingness of corporate to change it has made it so I will never use budget again.
Nov 21 2016
Pros: Good customer service, easy to pick up and drop off the car. Because we got a special "deal" when we reserved through Kayak and then got upgraded, we had great value on this rental.
Cons: As others have mentioned, it would be helpful to have a quick orientation for some of the more advanced features on newer cars.
Nov 27 2016
Good value but slow pickup process
Pros: The best value for picking up in Tulsa and dropping off in OKC that I have found. Car was clean and in good condition.
Cons: The lady behind the first counter was pleasant and fairly quick. She explained that they don't have the Standard class in Tulsa so moved me to Full Size. I completed the rental process, collected my agreement and headed to the lot to pick up the car. Here's where the negative experience comes in. When I arrived at the kiosk outside, there was a man there that just walked up and for some reason they didn't have his rental information. As there was just one person manning the kiosk, I had to wait while the guy in the kiosk called the desk and walked through the entire rental process, relaying info back and forth, walking through the things I had done online and inside. Frustrating late at night when I just wanted to get to the hotel and go to bed. This extra step of going to the kiosk to pick up the keys seems rather unnecessary and very few places still seem to use this two-step process.
Jan 15 2017
Smooth, effortless, dependable
Pros: Everything I expected happened the way it was suppose to.
Feb 17 2017
Good rental, bad fuel up charge
Pros: The pickup experience and availability of vehicles were excellent despite the very late hour.
Cons: I brought the car back with a full tank of gas and was charged $14 for fuel anyway.
Mar 17 2017
Pros: Everyone was professional and the car amazing.I wil definitely go through you again
Pros: Quick booking and easy pick up/drop off.
May 6 2017
rental was cancelled because i did not have a credit card though.
Cons: they changed from accepting debit cards to not accepting debit cards for in town renters.
May 9 2017
May 16 2017
Pros: The person handling the pick up and return was very courteous
Cons: Trying to pick the car and returning it was a hassle.
May 17 2017
Cons: I lost my driver license and could not rent from them. I was stuck in Tulsa.
Jun 1 2017
Cons: It was no deal, I tried the wild card deal, with the hope of getting a nice car - NO. The car that was available was compact, yeah right I am 6' 3" weight 275. I asked if there was any deal for bigger car, and the (very unpleasant lady,) said no. Luckly this wasnt my first time renting a car, I had two other reservations for situations like this. Therefore, enterprise got my business.. Big mistake Thrifty - HUGH.
For anyone thinking about getting a good deal, not knowing what kind of car you are going to get, have a back up plan/reservation! :-)
Sep 20 2017
Pros: Check in was quick and painless, and I had my receipt emailed to me in seconds after car was turned in.
Cons: We ended up with a Hybrid, which we would never want to do again. Fuel efficiency was great, but not worth the lack of power that we needed in the hilly Ozarks.
Pros: Pickup was closer to house than airport. Brand new 2017 Toyota Rav4 SUV was very comfortable and spacious. Car came equipted with lane departure warning.
Cons: Wish the navigation system was included . We had to provide our own Garmin.
May 23 2017
overall average but with complications
Pros: The car was clean. Drop off was nice and easy.
Cons: When I arrived, there was no one in the office at all. I got there about 20 minutes early, so I guess they were at lunch. There was a sign at the desk that said, "Call this number if we are not here." So I called the number and got a "this line is disconnected" message. The employees did arrive (in time for my appointment) and assisted me.
She was very nice, but I had to deal with the headache of trying to use my debit card. They apparently don't like taking debit cards, unless you are a member of AAA or an equivalent club. She had to call and get special permission.
She also wasn't sure how to process the rental because I paid for the rental in full online a week earlier. I'm not sure how those factors complicates things. I simply paid for the rental beforehand. How is that an issue? All of this caused me to have to sit there for 30 minutes and get bored on my phone as she attempted to make several calls (some of them no answer).
One last thing, and this isn't anybody fault at Hertz... but the Nissan Versa is just horrible, especially compared to other Japanese cars.