Redding Car Rentals

Pros: I picked up at Redding Airport (extremely small terminal) so it was very easy to pick up and return the car.

Pros: Nice car, nice people at the agency.

Pros: The car was available for pickup.

Pros: The problem was taken care of and I didn't lose that much time.

Pros: N/a

Pros: The car was clean and lived up to my expectations. I was happy to see I could plug my phone into the car for navigation etc.

Pros: Great and friendly service

Pros: nice workers

Pros: Courteous customer service

Pros: Very smooth transaction and friendly staff

Pros: Very courteous staff. Rental car pick-up in same terminal as baggage claim.

Pros: Terrible terrible service. I reserved a specific vehicle at a specific pickup location and made plans based on that location and timetable. I was contacted 2.5 hours prior to my confirmed pickup time (7:30 am) and left a brief message to call back. Around 8:15 am I contacted the rental office only to be told the car that I had reserved 24 hours earlier was not available and there was nothing they could do for me. I insisted that they figure it out for me and after some persistence on my part the person who had left the message and been my only contact said he would transfer the reservation to a not so near by airport location. I was not happy about it, I asked if he could have the vehicle transferred to his location since I picked that location based on travel time and picked lodging due to proximity to that location. The associate rather unhelpfully declared that was the best that could be done, regardless of any confirmation #. I arrive at the airport pickup location only to be turned away almost instantly. 1. You MUST have a ROUND trip ticket to present at airport pickup locations in order to pickup a rental ( Even if you fly one way, each way, which is cheaper! A one way ticket isn't enough) Why was I not made aware of this by the associate at the time of the transfer??? 2. You NOW ( as of Jan 1st I was told) must have a valid major credit card in order to rent at certain AIRPORT rental locations! Usually this wouldn't be a problem, but my replacement did not reach me before I left home. I had used a debit card before and knew a credit card was always preferred but was confident it was a non issue due to experience. How wrong I was!!! Sure at the non-airport originally chosen location a debit card would have been just fine. That part was clearly explained to me by the lady at the counter at the airport location, she empathized but said she could do nothing. I asked for the manager and the eyes of the gentleman one register down lifted in my direction, he reiterated shaking his head and stating there was nothing that could be done, while tossing me a piece of paper with non- airport pickup locations and a customer service number to contact. If only everything in life was that easy, just shrug and throw your hands up. It's not their problem was the consensus, it was mine. Company values, customer service quality , and "guarantees" don't mean what they once did. I would like an explanation, however I won't get my hopes up, it's already been made clear that no one cares.

Pros: Hertz employees were so personable and helpful.

Pros: Upgrade to a gas sipping Prius

Pros: Fast and easy. Proximity to terminal/less luggage dragging pain

Pros: All good

Pros: The carl type was it did. We ended up enjoying the car.

Pros: Personable and fast. Our reserved car was not available so we got a free upgrade! After a 12 hour road trip, we were surprised by how comfortable we still were. No hidden fees. No BS. Just great service! Very affordable! Will rent from again!