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Compact |
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Luxury |
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Passenger van |
SUV |
Commercial |
Pickup truck |
Enterprise
8.1
Excellent
71 reviewsCleanliness
8.7
Comfort
8.3
Pick-up/Drop-off
7.6
Value for money
8.1
2 locations in Colwood
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Reviews
10.0 Excellent
Nov 2020
Pros:
It was all a positive experience.Cons:
There is nothing that I could identify as needing improvement.10.0 Excellent
Apr 2019
Pros:
Staff was helpful and pleasantCons:
Every thing went well10.0 Excellent
Mar 2019
Pros:
Great staff. Awesome SUV.7.6 Good
Mar 2019
Pros:
everything on time and as expected however... the new electronic "agreement" seems pretty sketchy, no hard copy for the customer... could easily be changed on their side cant fit all the negatives into the better part, oopsCons:
first off, the guy who i picked up the car from straight up lied to me saying gas from them would be 2.15/liter if i dropped it off empty, saying its below market price, great deal, no extra fees... wow sounds very nice... i looked closer at the electronic agreement, nope, almost 3.00/liter....9.6 Excellent
Feb 2019
Pros:
Staff were efficient and friendly. The rental pick up and drop off was quick and easy. Great value for the money.Cons:
Only issue was the exterior of rental vehicle was not clean when picked up.8.4 Excellent
Feb 2019
Pros:
nice car, friendly staffCons:
had to wait 1.5 hours (past closing time...) for a car, because other renter was 3.5 hours late returning the vehicle. Seemed like a lack of communication, but not sure if one person was just blaming other for the situation... I was offered a small discount for the trouble.Hertz
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Colwood
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8.8 Excellent
Nov 2019
Pros:
Staff was friendly and helpful however the website severely hampered his ability to provide timely service.Cons:
Fix the website........more user friendly10.0 Excellent
Jun 2019
Pros:
Everything's was very fast and easy and the car was great. We noticed during the pre-trip inspection that one tire had a nail in it, as is common around here with all the construction, so they gave me a new car, no issues at all with only a slight delay to change the paperwork. It was great.Cons:
Not much. I was really happy with it all.10.0 Excellent
May 2019
Pros:
Really appreciated the pick up and drop off from/to the harbor. Gary was very friendly and helpful in pointing out how to navigate the city and where all the good spots are.2.0 Mediocre
May 2019
Cons:
I was given the option through Kayak to book this car for a time that the rental place literally WAS NOT OPEN. When I went to pick up the car the place was closed so I had to call Hertz customer service, demand a refund (which will take up to two weeks to be refunded to my card) and go to Enterprise4.4 Okay
Feb 2019
Pros:
Pickup was pretty quick and streamlined.Cons:
The car was not well maintained, which they knew because it was sluggish to start when they started it the first time. There was a nasty stain in the back floorboard. They were very rude when I tried to take the car back not filled with gas and insisted that I fill it, despite being willing to pay.10.0 Excellent
Oct 2018
Pros:
The staff are professional and very nice. So far they have never overcharged me after I have rented here a couple of times. The cars are new and well maintained. I always make sure to rent and return within business hours though. Nothing to complain.Cons:
Nothing negative up to nowBudget
2.0
Mediocre
6 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Colwood
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Reviews
10.0 Excellent
Jul 2017
Pros:
They allowed me to pick up in the city and drop off at the airport. This convenience made a big difference in our trip.2.0 Mediocre
Dec 2021
10.0 Excellent
Jul 2017
Pros:
They allowed me to pick up in the city and drop off at the airport. This convenience made a big difference in our trip.National
1.9
Horrible
13 reviewsCleanliness
4.9
Comfort
4.9
Pick-up/Drop-off
1.9
Value for money
3.9
2 locations in Colwood
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Reviews
8.8 Excellent
Nov 2018
Pros:
Very honest and easy going staff at the downtown location in victoria.8.0 Excellent
Aug 2018
Cons:
Being asked to leave a $300 bond on the car No indication obvious to us on this requirement2.8 Mediocre
May 2018
Cons:
The car was very scuffed and dirty on the inside.2.0 Mediocre
May 2017
Pros:
NoneCons:
Worst ever. National car rental did not get my reservation. I was not able to rent the car. I was put in trouble on the spot to look for other car rental company.2.0 Mediocre
May 2022
1.9 Horrible
Sep 2021
8.8 Excellent
Nov 2018
Pros:
Very honest and easy going staff at the downtown location in victoria.8.0 Excellent
Aug 2018
Cons:
Being asked to leave a $300 bond on the car No indication obvious to us on this requirement2.8 Mediocre
May 2018
Cons:
The car was very scuffed and dirty on the inside.2.0 Mediocre
May 2017
Pros:
NoneCons:
Worst ever. National car rental did not get my reservation. I was not able to rent the car. I was put in trouble on the spot to look for other car rental company.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Colwood
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Colwood