Pros: We recieved a brand new suv and the price for the week rental was outstanding.
Cons: The gas tank size was a little small.
Dec 13 2015
Pros: The SUV was awesome!! Nearly brand new!!
Dec 17 2015
Pros: I liked the car
Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it.
Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.
Jan 4 2016
Pros: Everyone was very friendly and helpful.
Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.
Jan 5 2016
Pros: I liked absolutely nothing! Horrible experience, never again!!
Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.
Jan 6 2016
Easy, fast, great customer service.
Pros: Desk staff helpful and pleasant and fast service. Car was clean and well maintained.
Mar 6 2016
Pros: Everything went very smooth --- no issues -- convenient
Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban
Mar 28 2016
Pros: No issues; convenient terminal location.
Cons: A little upselling at desk.
Apr 26 2016
Pros: I had a poor experience--no positive to share.
Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!
Jun 24 2016
Super easy and quick process.
Pros: I reserved online, was only at the counter for less than 5 minutes and car was ready and clean for me.
Pros: Clean car, decent follow-up upon returning car.
Cons: Despite having a reservation, I was not notified of the company's location change, which wasted time finding. Then the reservation wasn't acknowledged by the associate, who took me through the entire process from the beginning, which confused me with insurance options. I chose hastily and poorly. The actual price was 3x my online estimate. The price was reduced a little upon my returnand complaint, but still $100 over what I expected.
Nov 5 2015
i was unable to rent from enterprise
Pros: Allianz insurance experience was easy and attentive, also, a good price.
Cons: Pushy service, hard sold insurance to an already insured car, car ended up being rented by my GF , paperwork was incomplete and incorrect, overall horrid.
Jul 3 2016
Great rental co, not so great car
Pros: Gas mileage was great, the car looked nice, enterprise rental was great to work with.
Cons: The vehicle was not very comfortable, wasn't a very smooth ride, hard to get in and out of for my husband who is 6'0.