Cons: Car had almost 30,000 miles on it and showed signs of no maintenance or care. Smelled randomly of burnt oil in the car so I had to constantly stop and keep a check on engine oil. Had a rattle inside rear door that started getting louder from 45mph up. Took over an hour to pick up car and took almost the same time dropping it off so I could inform them of the issues.
this was my first attempt at using another rental company other than enterprise and was frustrating to say the least. I have never had to take more then 15 minutes at their locations to have the car and be on the road. I have also never had an issue with one of their cars mechanicals noting most of their cars are under 15,000 miles and seemed to be washed and vacuumed much better.
Car did not break down or require any maintenance on the road however I did have to keep a constant eye on oil etc to make sure there wasnt an issue going on. I informed them when I dropped off the car that it shouldnt go back out until being checked out and what the issues where and they did not seem suprised or concerned and simply knocked off my upgrade price of $30 for a 8 day rental.
Pros: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!
Cons: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.
Cons: When I arrived to pick up the car, I was told they didn't have a car for me and it would be available until 1pm if it was brought back. When I called Customer Service, I was told to go to the air port and they would have a car for me there When I arrived there, they told me I wasn't scheduled to pick up the car until 3pm. They were wanting me to wait 3 hrs. for the car I reserved for 12pm. Then when all was said and done, I had to pay $40.00 more than the original price in order to get the car at the time I originally scheduled it for. POOR Service all around. The man in Chattanooga was HORRIBLE!!! He called at 11:30 to inform me the car wasn't going to be there. I asked why he didn't call sooner and he had no answer. HE SUCKS!! POOR additude!!!@
Pros: The car had plenty of leg room in the back, and trunk space was sufficient for 2 small suitcases and 3 travel bags. Air conditioning worked great. No problems during our trip. No hassle at time of return. Would rent again.
5 travelers who rented a car in Dayton gave the car agency they used an average rating of 7.3