Pros: Everything was exactly as it should be. Picked up a few minutes before the arranged time the car that was advertised for the price advertised.
Jul 12 2016
Great price great car
Pros: Loved the car and the price!!
Sep 20 2016
worst experience ever!
Cons: I reserved a standard car & when I got there they said they couldn't accommodate What I had reserved. I've rented numerous times from this place. They've definitely lost me as a regular customer. I've switched to Enterprise which gave me outstanding service.
Jan 23 2017
Pros: Fast processing of paper work to get car.
Cons: They literally expected me to gas up less that 3 miles away otherwise they would charge me for not having a "full tank ". Cheapskates!!!!
Mar 13 2017
Pros: They were open for dropoff on Sunday.
Cons: There was over an hour wait. I stood in line while one attendant served about 15 people. The rest of the place was empty. If someone needed service from any other car rental agency, they had no line and were out in 10 minutes. The line for Avis was so long and slow. At least another clerk could have helped. Then when I got to the counter, he said that he could not rent the size vehicle we reserved because of their Visa/Check card policy. I didn't bring a major credit card with me. That would have been nice to know. The vehicle I did rent worked for us though.
Mar 13 2017
Pros: Staff was great when I picked up an dropped off
Apr 6 2017
Cons: I booked my car a month in advance i was directed to bring my card with me to pick up my vehicle and was told i couldn't get the car cause i didnt have a credit card only debit. I was stuck at the airport at midnight with my 3year old ...
Apr 12 2017
Cons: Everything was perfect
May 29 2017
Cons: Pick up was uncoordinated. I waited over an hour to receive my vehicle which was in the parking lot
Pros: THe Rav was cute and comfortable with very good gas mileage
Cons: I wish there was a rental facility in Tehachapi, Ca.
Nov 20 2016
Pros: Rentals are very close to terminal. Requires minimal time to creature a vehical
Cons: I was told to bring car back with same amount of gas that I had when I left Las Vegas. I had 3/4 tank when I left Las Vegas and returned with 3/4 tank I did not notice until I got home that I was charged about $40 refueling charge.
Jan 8 2017
Too many fees
Pros: Concession fee, mileage fee. Insurance not what I was quoted.
Jun 3 2017
Pros: Convenient location
Cons: We were given a Mazda 3 but the paper stated a Ford Focus so they held us up to figure out how THEY messed that up. While on vacation the last thing I want to do is waste time.
Jul 17 2017
Pros: Car was clean
Cons: I arrived at 9am to pick up my car and the only one available was a midsize car. This is not what I reserved. I wasn't forced to pay more for insurance and more money in gas. When I asked the attendant why this happen...I got a summary of how budget rental does not care about their customers or provide the employees with the tools nessecary to do the job. I will most likely not be using budget rental again due to this.