Pros: The accomodating front desk employee is great.
Cons: I have not found anything that I do not like, but next time, I hope to find things that I do not like about Budget Car Rental in the airport.
Apr 9 2016
Pros: Kind, polite staff
Oct 4 2016
Pros: THe Rav was cute and comfortable with very good gas mileage
Cons: I wish there was a rental facility in Tehachapi, Ca.
Nov 20 2016
Pros: Rentals are very close to terminal. Requires minimal time to creature a vehical
Cons: I was told to bring car back with same amount of gas that I had when I left Las Vegas. I had 3/4 tank when I left Las Vegas and returned with 3/4 tank I did not notice until I got home that I was charged about $40 refueling charge.
Jan 8 2017
Too many fees
Pros: Concession fee, mileage fee. Insurance not what I was quoted.
Jun 3 2017
Pros: Convenient location
Cons: We were given a Mazda 3 but the paper stated a Ford Focus so they held us up to figure out how THEY messed that up. While on vacation the last thing I want to do is waste time.
Jul 17 2017
Pros: Car was clean
Cons: I arrived at 9am to pick up my car and the only one available was a midsize car. This is not what I reserved. I wasn't forced to pay more for insurance and more money in gas. When I asked the attendant why this happen...I got a summary of how budget rental does not care about their customers or provide the employees with the tools nessecary to do the job. I will most likely not be using budget rental again due to this.
Sep 17 2017
Charged more than the quote
Pros: The car was clean
Cons: I was quoted $75 but got charged more that $170
Oct 8 2017
Pros: Drop off was fast. Small airport. Friendly people.
Cons: A little confused at first as to where to drop off car. No one at Budget counter, referred us to Avis. No one st Avis counter. But someone did take care of us and they were very nice.
Cons: I had to ask them to come out and check the car over. They said they normally don't dot it until it's time to get cleaned. I don't want to be charged for something I didn't do.
Mar 8 2016
If you want excellent service, use National.
Pros: Good service. Car ready for pickup late evening and rental desk/cars easily accessible at the airport.
Jul 12 2016
Cons: horrible experience
Jan 9 2017
Pros: Best price I received compare to other car rental company. I would rent again if the price is a much better offer than any other site.
Jan 19 2017
Pros: Great service and quick
Apr 11 2017
Cons: Car wasn't very clean, smelled like cigarettes, gas tank wasn't completely full.
Jun 6 2017
Pros: Great service and price
Jun 17 2017
About my rental
Cons: It was a great car and I had a good trip only the car smelled like ciggaretts
Sep 26 2017
3 day Altima rental car was a treat.
Pros: Car was really the icing on cake . Plenty of room and was a smooth comfortable ride. I asked for a Camry but the agent at National recommended the Altima. Great car.
Cons: Exterior was dirty and interior had soda residue on the passenger side.
Sep 27 2017
Unexpected Frustrations - Never again!
Pros: The car it self was comfortable (lowered score because the inside was dirty) for a smaller car and got great gas mileage.
Cons: 1. Fine print regarding company rules for National Car rental would not download for us to read before we went to pick up car, so we did not expect the $100 hold on a major credit card/not debit, customer service at the pick up location was to put it mildly unhelpful, sarcastic, smug, and didn't know when to stop repeating himself, even after I put my hand up and said "STOP". "I get what your saying, I would just like you to be empathic to my frustration." At which point he smiles and then finishes repeating his statement to me.
2. Husband gets into car and being the professional he is, found the car to be dirty. Takes it to a car wash so he can be comfortable in it, isn't this something that is suppose to be done before he even gets into the car?
3. While driving the car he discovers there is no windshield wiper fluid, so he can not remove any bugs that may be blocking his vision. Again isn't this supposed to be filled before he gets the car? I sure hope all the other fluids are ok.
4. Then a warning light flashed "Take to dealer immediately!" WAIT WHAT? My husband had been driving it for less than 20 minutes, on his way to a job interview, he can't call and talk with anyone the Bluetooth wont transfer any sound through the speakers, he's in the middle of now ware by now, he can't pull off or turn around, so he call's me to have me call and to find out if he needs to do anything. After being on hold for over 10 minutes I get through to the roadside customer claims office. I tell her I am not in the car, the closet town is about 100 miles away, the above info, and then she proceeds to ask me a few question, "where are you at now?" I'm at home, I'm not in the car, my husband is. "Ok mam, where is the car?" On the highway in the middle of nowhere (does nobody at this company listen when you are talking with them?) "Ok mam ,lets see if I can help you"...ask a few more questions I had already given her the answer to, finally she states she can't help me she needs to talk with my husband since he's the one driving the car....at this point I am dumbfounded, he can't pull off anywhere safe to call you no exits and the Bluetooth isn't working....By this time the light has flashed "maintenance required", so my husband is no longer worried about the engine exploding just irritated as this is poor vehicle maintenance, a pet peeve of his.
5. Returning the car, my husband is delighted to see the same customer service rep as before (I am so making that up), the rep has the same attitude, makes my husband walk back out to the car to write the miles down (unlimited miles, we don't have to do that with Enterprise they'll do it for you), smugly says "I will have my guys do a better job at looking over the car before they go out with customers next time." Uh ok guy you do that but we will not be repeat customers with this company.
Pros: Everything was exactly as it should be. Picked up a few minutes before the arranged time the car that was advertised for the price advertised.
Jul 12 2016
Great price great car
Pros: Loved the car and the price!!
Sep 20 2016
worst experience ever!
Cons: I reserved a standard car & when I got there they said they couldn't accommodate What I had reserved. I've rented numerous times from this place. They've definitely lost me as a regular customer. I've switched to Enterprise which gave me outstanding service.
Jan 23 2017
Pros: Fast processing of paper work to get car.
Cons: They literally expected me to gas up less that 3 miles away otherwise they would charge me for not having a "full tank ". Cheapskates!!!!
Mar 13 2017
Pros: They were open for dropoff on Sunday.
Cons: There was over an hour wait. I stood in line while one attendant served about 15 people. The rest of the place was empty. If someone needed service from any other car rental agency, they had no line and were out in 10 minutes. The line for Avis was so long and slow. At least another clerk could have helped. Then when I got to the counter, he said that he could not rent the size vehicle we reserved because of their Visa/Check card policy. I didn't bring a major credit card with me. That would have been nice to know. The vehicle I did rent worked for us though.
Mar 13 2017
Pros: Staff was great when I picked up an dropped off
Apr 6 2017
Cons: I booked my car a month in advance i was directed to bring my card with me to pick up my vehicle and was told i couldn't get the car cause i didnt have a credit card only debit. I was stuck at the airport at midnight with my 3year old ...
Apr 12 2017
Cons: Everything was perfect
May 29 2017
Cons: Pick up was uncoordinated. I waited over an hour to receive my vehicle which was in the parking lot
Pros: This was a great car, used very little gas. The rental and drop off was very easy.
Sep 1 2017
Pros: I liked the fact that it took almost no time at all to get the rental vehicle and go.
Cons: The car was dirty. Had a dirty smell. Had old Fritos on the floor. The windshield on the inside hadn't been cleaned all the way down to the dashboard so it was difficult to see out of. The alignment was off. The acceleration was jerky. The car was not maintained very well.
Jan 8 2018
NO CARS AVAILABLE!!!
Cons: There weren’t any cars available when we arrived at the AIRPORT! It was horrible because it caused our plans to be messed up and late for our scheduled things. We were very annoyed that we were able to book a car online and arrived there only to find out they were overbooked and didn’t have any cars available.