Derby Car Rentals

Sun 4/30 Pick-up
Noon
Mon 5/1 Drop-off
Noon
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Derby car rental reviews and directory

Hertz
hertz
Car rental reviews:
Okay (5.2, 8 reviews)
Car rental locations in Derby:
2 locations
Hertz
Locations in Derby
535 W Douglas Ave Ste 100
+1 316 263 2004
910 Nelson Drive
+1 316 788 1181
  • 4.5
  • 5.3
  • 6.0
  • 4.3
  • 6.3
Recent reviews
3.6 Mediocre
Jul 26 2016
Misleading
Cons: Advertised for a vehicle that wasn't available. Had to go with smaller vehicle and change our plans due to misleading information from kayak.
8.0 Good
Oct 21 2016
Cons: No one around in car pickup/dropoff area.
6.0 Okay
Mar 25 2017
Rude employe
Pros: The guy that I got the car from was great. I liked him. The car was great.
Cons: The day of pick up they called to change pick up time 2 and a half hours after what I had reserved. That was OK but I had to change my plans because of it. So I changed my plans and then about an hour later a woman called and said the car was ready. I said that's great but I won't be able to be there until the time the guy had said the car would be ready because I was at work and had changed plans to get a ride to pick up. The woman got a very nasty attitude with me because of it. She was so rude I almost cancelled my reservation but it would have cost too much. Also I was going to extend my rental but the new policy I would have has to pay triple the daily cost. One of the things I liked about Hertz was being able to extend and pay the same price as when you made the reservation.
2.0 Poor
Apr 1 2017
Cons: The worst customer service i have ever experienced
2.0 Poor
Apr 1 2017
They didn't have a car had to wait 2 hours past my reservation to get
Pros: When I got the full sized car it was as expected.
Cons: Corporate head overbooked. They did not have our car. They did not have any cars. They could not upgrade there was nothing nearby period we finally settled for a lesser car for eight hours. In attempt to get the right car I was hung up on four times spent 4 hours on the phone. I was told that I would get a hundred dollars back. I returned the car 7 days ago. I've spoken with the manager twice. I still have not been reimbursed. I still have not gotten my extra day I paid back either. Their customer service is atrocious. I was even in the process of Facebook messaging about the situation I was in and they stopped responding. I I will never rent from this company again period I hope that I will be reimbursed for part of the inconvenience them making us late for our trip. Making us ride in a smaller car than we paid for. Making me drive around st. Louis looking for another rental car and then them having no clue what I was talking about when I got to Hertz at 10:30 at night. All of this while on vacation taking extra 4 hours of my time just to get what I was supposed to be given in the first place period and they have still not made this right
5.2 Okay
Apr 1 2017
Didn't Save the Car We Reserved
Cons: We reserved a mid-size about two months prior to our trip knowing that we had an infant car seat plus luggage with us and when we arrived they only had compacts available.
9.2 Excellent
Apr 12 2017
Pros: The staff was friendly and cooperative. The car met my needs. The drop-off process was quick. The value of the rental was very good.
Cons: It took too long to pick up the car due to an under-staffed, over-worked office. They tried to give me the car with less than a full tank of gas, which they corrected following my objection.
6.0 Okay
Mar 31 2017
Get what you pay for
Pros: Size was okay and clean
Cons: No cruise
Budget
budget
Car rental reviews:
Good (7.2, 4 reviews)
Car rental locations in Derby:
2 locations
Budget
Locations in Derby
11716 East Kellogg
+1 316 681 0650
1812 South Seneca Street
+1 316 239 7000
  • 7.0
  • 8.0
  • 7.5
  • 6.5
  • 7.0
Recent reviews
4.8 Okay
Aug 2 2016
Cons: Didn't have the correct vehicle when I got there. They also didn't have another one ready he had to find one then go clean it. Pushed my trip back. The guy was very short & rude with me couldn't believe it. Will not rent from them again.
10.0 Excellent
Dec 4 2015
Pros: Great customer service, easy paperwork, nice clean vehicle.
8.0 Good
Mar 8 2017
Jeep Patriot
Pros: Great price with unlimited miles
Cons: Small gas tank so had to fuel up often
6.0 Okay
Apr 30 2017
Poor customer service
Pros: The car was clean, very comfortable and performed well.
Cons: Terrible customer service at time of rental - was not friendly, car cost more at time of rental than what was quoted when booked - they require a deposit at rental which is fine but it should be included in the quote. The deposit is credited back when the car is returned. Would be nice if they go over details and functions of the high tech features - like audio, climate and navigation.
Avis
avis
Car rental reviews:
Poor (2.0, 1 reviews)
Car rental locations in Derby:
3 locations
Avis
Locations in Derby
201 SOUTH GREENWICH
316-681-1487
217 South Broadway
+1 316 262 4772
7700 East Kellogg Drive
+1 316 681 1487
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
Aug 4 2016
Cons: Car smelled like smoke. Also, they allowed me to book s rental for a van, then on the morning I came to pick it up they told me you had to be 25+ to rent a van. Worst experience I have ever had with any company. I will never rent with Avis again.
Enterprise
enterprise
Car rental reviews:
Excellent (10.0, 1 reviews)
Car rental locations in Derby:
2 locations
Enterprise
Locations in Derby
212 E Madison Ave
+1 316 789 8885
5401 E Kellogg Dr
+1 316 682 1200
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Feb 22 2017
In and out
Pros: Ease of renting and drop off. Booked online. Picked up. Dropped off. No hassles. Spotless car. Great people. Surprisingly affordable for a van.
Cons: I didn't like that they didn't off a bodyguard service to follow me around town in a Maserati mean mugging everybody I talk to.
14 travelers who rented a car in Derby gave the car agency they used an average rating of 5.9

Car Rental Locations in Derby

Derby
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