Pros: - Extreme friendliness of staff.
- Ability to change payment method upon return.
Aug 19 2016
If you cancel you lose!
Cons: I had to cancel this reservation 2 days before travel as I was very sick. I was told that the money was NOT refundable. I should have never used this search engine and should have booked directly with Hertz. Never again!!
Feb 20 2017
Pros: The rental office at the airport is conveniently located.
Cons: I was not informed that:
a. I needed to get my own transportation from the Airport to the 518 E North Street office
b. that renting the car from the airport location meant additional expenses
c. Poor soft-skills from the person at the counter.
Oct 18 2016
Not in office
Pros: The price I get for renting the car and the insurance made it high but better safe than sorry
Cons: The car was smacked I get what I asked for, and the condition it was a brand new car but the bumper was loose and when I come in to get it or drop it off around noon the doors are locked and they are gone to deal with customers. If the are a business why it needs 4 employee to deal with a customer?
Oct 25 2016
Had to wait 1 hour for pickup
Pros: car was fine, although outside was dirty,inside windshield dirty.
Cons: Had to wait 1 hour for pickup, car wasn't there,had to go pickup.