The car itself was fine. The pick up process was a disaster. No workers, no cars available, and a 3.5 hour wait at the airport for a vehicle. Had to cancel two plans and was stuck with twin 10 month old babies standing in a line from 12:30-3:45. Unacceptable service.
I arrived just shy of midnight, so I was redirected to the Avis counter. The Avis representative was superb! He was friendly, humorous, and helpful. I paid in advance for a car seat, but there wasn’t one available upon arrival. I accepted the next best thing, a booster seat - though it’s really not nearly as safe (or possibly even legal) for my 3yo. As for the vehicle, the only one remaining was a larger SUV than I’d requested. That was a pleasant surprise - thank you! As my stay in SC went along, I realized I needed to extend my reservation. That process was so easy and pleasant. All in all, I am beyond pleased with my experience. Thank you all for having wonderful staff and vehicle options.
They didn't rent me the car. I need to claim.
I specifically sought out to rent a RAV4 because I am thinking about buying one in the future. I got a confirmation that a Rav would be available when I went to pick up my rental. I was told they only had a few cars left at Budget. I told then confirmation number and basically got a shrug from the desk clerk. I got a a different vehicle instead. The back seat wasn’t clean and front area wasn’t wiped down very well either. Why if they know people have reservations, wasn’t there enough cars in the lot to accommodate? I doubt I’ll rent from Budget again. Kayak also let me down.
They were accommodating when our plans changed !!
Waited one hour and 45 minutes for car to be available. Then key fob did not work. Finally, two hours later received a downgrade because it was the only vehicle available but was charged the same. Will never deal with Budget again!
