10.0 ExcellentJan 16 2022
Rental was excellent
2.0 MediocreNov 4 2021
We booked the car for a week but our plans changed so we tried to modify the booking prior to arriving. We were unable to modify the reservation. When we arrived at the airport we were told they could not modify the reservation for us but it could be done when we returned the car. The car was dirty and smelled of cigarette smoke. The next day we tried to return the car and there was a line of people all the way to the baggage claim (only at Avis, not a single person in line at any of the other car rental counters). I waited in line as long as I could, it was barely moving, and my husband was calling from the terminal there were police everywhere and he was not allowed to wait for me any longer. I went to the front of the line looking for a key drop box. There wasn't one so I handed the key to the rep who was with another customer. We arrived home and called Kayak and Avis to get the charge refunded from the credit card. One rep hung up on us. Both companies told us it was the other company who was responsible for refunding us and nothing could be done to modify the reservation now. Only at that counter when returning. Ridiculous. After wasting at least 2 hours of our time and ruining our morning plans we finally got an answer that we would be charged nearly $300 for less than 24 hours of using this smelly, dirty, Kia vehicle. The rep was unable to tell us what the breakdown was for these charges and we would get a receipt emailed to us from Avis with the breakdown of the charges, which never arrived (shocker). The WORST car rental experience we have EVER had. We book from that airport all of the time -- never a single problem changing our reservation with the other car rental places. We will NEVER EVER use Avis again. THE WORST CUSTOMER SERVICE EVER. They shouldn't even be in business SHAMEFUL
10.0 ExcellentJul 30 2021
Great customer service at both pick up and drop off.
4.0 OkayMay 26 2021
Friendly front desk lady.Someone was supposed to meet us at the car, he didn't and we found him wondering around the rental garage. Car was dirty inside and out, AIR CONDITIONING didn't work and only found that out the next day when it was 95f outside. Literally miserable driving around in it. No directions to drop off in Fayetteville, NC. No pre inspection so i filmed everything to make sure i wasnt blamed for how dirty the car was, even AFTER i paid to run it through a car wash. You think covid times would ensure a clean inside but finger prints everywhere, on the screen, dirt in the back seat, just gross.
6.0 GoodJul 6 2019
Pickup in Fletcher was simply a disaster. No customer service, 60 minutes wait with only 3 other customers in front of us. Still Not sure if it was such poor lack of experience or inability to perform...? To top it of, attendant brings a car over for ‘easier’ access and brings the wrong car.Providing experienced employees or ones who are capable of performing simple tasks... Very very poor pickup experience.
10.0 ExcellentMay 20 2017
One wayBargain. Flight would of been $400. Was able to rent at Avis and trip total was less than $100. Great Deal!
10.0 ExcellentMay 4 2017
quick and easydropped off at an odd time so I had to go inside with the keys to turn the car in, not a big deal - its 30 feet from the parking lot.
10.0 ExcellentMar 1 2017
Easeof pickup and price . Free upgrade was nice.Drop-off location not well marked. More or larger signage would help.
10.0 ExcellentJan 26 2017
Nice car no problem's ?
10.0 ExcellentDec 18 2016
Kayak makes it easy!Dropping off the car in Asheville was a non-event. I walked in, handed them the keys, they handed me a receipt and I was on my way. Rate was exactly what I had initially been quoted.