Pros: The two gentlemen who work in the Mall Road office were so friendly and helpful! They made the entire experience enjoyable.
Jun 22 2017
Great store manager; YUCK counter person
Pros: Eddie, the store manager, has a great customer service skills and made me feel welcome and appreciated. Counter person acts as if she is bothered by business. (Have been told in the past when our car was not ready that we would need to come back in 3 hours before the store closed. Stated blantly that she would NOT answer the phone.)
Car was good, comfortable. Price was great.
Cons: Counter person was not customer service oriented. Was having conversation with "Eddie", the store manager, and she kept interupting (not concerning business, just interupting our conversation). Downgrading using third party to book. This is not the first issue we have had with this person.