10.0 ExcellentNov 21 2021
Both the pickup and drop off were easy and smooth. I would definitely rent from Dollar again if I come through IAD.
4.0 OkayNov 19 2021
We had to wait 20 minutes for a shuttle, as other shuttles came and went several times. When the full shuttle arrived at the rental counter, there was a line out the door and a single staff member handling reservations for three rental companies. We had to wait another hour to pick up our rental. The windscreen on the delivered car was filthy on the inside, and I had to wipe it with a towel to cut through the glare.
10.0 ExcellentAug 25 2021
The experience was quick and easy. My car was ready at the time I requested.
1.9 HorribleAug 24 2021
the whole experience was a disaster!!! i will NEVER do business with you again
10.0 ExcellentAug 21 2021
the customer service was great. a few of the cars needed services preformed after they were offered to me. Maintenance up keep needs work. Customer service saved the day!.
1.9 HorribleAug 18 2021
Customer Servise very bad !!! They don’t explain to you anything and they don’t try to help you at all, they charge me extra for everything and I ended to pay a lot
1.9 HorribleAug 15 2021
Got stuck in Washington D.C. because I didn't have a credit card. After serving 4 years overseas I didn't have a local cell service and my nearest family/friend was in North Carolina, my destination. Was a lot of fun for my family of 4 being stuck in an unfamiliar location after a 9 hour flight. The workers at the rental car place just gave me a blank stare when I asked them what I was supposed to do and were zero help. Glad I wasted $100 too. These companies need to do better.
10.0 ExcellentAug 12 2021
Loved the zippy little Chevy cars! Great fir parking in the city!
3.9 MediocreJul 14 2021
We had requested a "small SUV" envisioning maybe a Hyundai Tucson or Kona or Honda Cr-V or Kia Sportage. Instead, we get a Hyundai Venue. Both my wife and I drive Hyundais (Santa Fe for me, my 3rd, and a Genesis for her, preceded by an Azera and Santa Fe), but this was ridiculously small. Only one of our suitcases fit in the back, the other two were piled onto the back seat along with our son. Cramped, indeed. Black interior, including a black dashboard, made for a miserably hot car in the July Virginia muggy heat.
10.0 ExcellentJun 28 2021
Service was great. Staff super helpful, it was an excellent experienceNothing