Cons: Pickup was okay, only one person on hand so took a while for him to ready the car. Phones ringing endlessly while he did.
I requested an XM radio. I should have requested an ACTIVATED XM radio, because this one wasn't. had to hunt for local stations through lousy radio reception all the way across new york.
Mar 21 2017
Disappointed in Kayak and Enterprise
Cons: I booked online and booked a one way. Pick up Buffalo, drop off Syracuse, NY. The agent at the airport informed me my rental was for their downtown location. I spent $35 for a taxi ride to get my vehicle. I was never given an option to choose a location. Once there I was asked if I wanted to upgrade for a couple of dollars more per day for a Tahoe. Since a nor'easter was coming I agreed. I had to wait a while while they cleaned the vehicle but was told to bring it back empty on fuel to make up for my wait. Once driving with the heat on I smelled a strong nasty odor that never went away for the whole rental. The snow was combining down hard within a few hours and I was looking to put it in all wheel drive only to find out it was a two wheel drive Tahoe. I had reserved a smaller class SUV 4wheel drive to begin with. This vehicle was not good for traction in the inclement weather I was involved in. The icing on the cake was when I got to Syracuse and called to find out what time the airport location opened, I was told that my return was for another location and I would be charged $25 to drop at the airport. I'm very disappointed in Kayak not making clear pick up and drop off locations and on the vehicle I received.
May 16 2017
Cons: When we rented, it said Buffalo airport. When we got there, they said the rental place is a 1/2 hour away. They didn't help us at all. The rental contract said, "shuttle" from the airport. Very disappointed in the Buffalo Enterprise. Very sad couple of young men that didn't even stand up or help us.
Mar 25 2016
Horrible Customer Service
Pros: New Cars
Cons: The managers/assistant managers behavior. The fact that I, being 19 years old, can't drive when my car is in servicing. I need to have a valid credit card under my name, I need to pay 23$ per day for being "underage". The car is being rented for 2-4 months making the total underage cost to be: $1,380-$2,760. I am covered under insurance and have a valid driver license with no fine or accidents on record. If I am leaving a car for servicing, the dealership pays for the rental vehicle ONLY. What's the point of having a rental vehicle when I can't drive it.
Jul 15 2016
Cons: I have used Enterprise often and had nothing but first class service. This time was a short nightmare. I arrived at the booth with my reservation number but not my full printout. They said the total for the week would be $600+. I said there is some mistake it is only approx. $300 (I couldn't remember the exact price). One of the men said "Well it's summer." So I said I'll go shopping and went next door to Budget and got a car with no hassle for $280.
I am 75 years old and I did not need that aggravation.
I expect a reply.
Excellent conditioned car at 30% cheaper rate than
Pros: I got a Hyundai elantra which was ideal size . the boot easily accommodated my 2 large bags without a problem . the best part was the deal. The same car was showing at 124$ in the rentals site whereas I got it for $80. I could also compare the rates of other providers in the same website without any hassle.
Mar 9 2017
Pros: everything else was good.
Cons: I made the reservation for the airport when I arrived they said it was not there but down town this was not a good experience sense I flew in there ?
Apr 18 2017
Pros: Convenient location, friendly staff.
May 10 2017
Pros: great staff
May 14 2017
Pros: Price I ultimately paid
Cons: I submitted to pick up the car at the airport. When I arrived, I was told that the pick up location was twenty minutes away and it cost me an additional $40 in taxi fees to arrive. I then had to pay additional money to return the car to the airport, which is what I selected in the first place.
Jun 25 2016
Cons: They know how to take the reservation they just don't know how to keep the reservation
Sep 8 2016
Cons: Didn't have a vehicle for me, had to waste two more hour till i got a car from another company, denfitley a frustrating way to start a vacation.
Pros: It had Sirius radio included. The car was fine except it stank.
Cons: I rented it in Buffalo where it was about 40 degrees. When I reached my destination the weather warmed up and as the interior solarized the car smelled like urine. So did my clothes. I ended up sitting on layers of newspaper.
And before the odor was a problem, I had to clean something vile looking from the steering wheel.
I would have exchanged the car but was in a remote area with no other options. To be fair, Budget gave me a slight reduction in price. But this car should NOT have been rented out.
Jun 3 2016
New Manager - Did a Terrific Job
Pros: Excellent customer service and very efficient. It was a pleasure to use this location and I look forward to doing it again.
Oct 14 2016
Great Rental Outside The Airport.......
Pros: Great service, great customer service car rep.
Cons: Gave me what I expected, with 5 star customer service.