Pros: When we arrived at the airport we called the front desk and they immediately sent someone to pick us up since the location is 10 minutes away. The gentleman that picked us up was very pleasant and helpful. He gave us some great recommendations for the area when we told him our plans. Highly recommend based on the customer service we experienced.
Nov 7 2016
Pros: Staff were very friendly and helpful. Vehicle was great for our specific needs.
Feb 25 2017
Pros: The pick-up process was quick and easy. The car had a full tank of gas which is always appreciated. The gentleman where I picked up the car gave me very clear directions on the drop-off process that made my departure easy.
Cons: No comment.
Mar 8 2017
Pros: I dropped it off at 4:15am. Called the Missoula office the day before and was given instructions to leave the car in the Short Term Lot with keys and parking pass in the glovebox.
I haven't received my final statement yet, but I assume it will meet expectation.
Jul 7 2017
Pros: Great service. Great staff. Very responsive.
Cons: Off airport.
Jul 19 2017
Appreciated the free cancellation.
Pros: I had to cancel our trip West because of my hospitalization and it was so nice to beable to cancel without a monetary cancellation fee. We will be re-scheduling our trip in early September and will for sure book with your company again! Thsnks so much!
Aug 20 2017
Cons: They did not honor the reservation. Was told they dont know how the reservation was allowed since they are out of cars.
Pros: Great van!! Excellent customer service, very responsible price!!
Sep 6 2016
Pros: We arrived at the airport with about 5 minutes before this location closed. I called ahead to ask if they'd stay open for a few extra minutes, and Shiree said that she'd be happy to do so. We were so pleased with the customer service! Shiree was also fantastic with maps and introducing us to Missoula.
Sep 21 2016
Pros: good experience
Sep 28 2016
Cons: The cost was higher than the Kayak listed price.
May 10 2017
Kayak booked me at the wrong location and Alamo did not accommodate
Pros: Car worked. Cost was fair. I was allowed to drop the car off at a different location due to Kayak's foul-up.
Cons: I booked through Kayak for an airport pickup, I did not know the street addresses in the town. Without warning me I was booked at a location downtown. Alamo did not allow me to switch to an airport pick up location. I had to uber to a different location at an extra cost and loss of time. The car I was given had been in an accident and had a significant amount of damage to the rear trunk - fortunately it opened ok. Overall C for Alamo, F for Kayak.
Jul 1 2017
Nice car, great service
Pros: Car was ready upon pickup. Rep was pleasant and efficient.
Aug 14 2017
Cons: no car was available to pick up at designated time, because it had not been returned by previous renter.
mirrors were not clean. otherwise vehicle was clean
office staff did not inspect the vehicle with me at time of rental or on return. I was told to let them know if any damage.