Pros: "Gordon" checked us in and we found him to be pleasant / willing to answer any questions that we had.
When I got to the car I noticed a rather large "ding" in the front door, passenger side, which was not noted on the initial paperwork. I brought the ding to Gordon's attention and took a photo. Without any fanfare Gordon noted the damage on our paperwork.
Gordon also said he would be available during our rental period should any other needs or concerns arise. His attitude was very much appreciated! :)
Cons: We did not like our experience when we returned the vehicle. The lady just had an attitude that shouted "I don't care!" No greeting.. just, "Picking up or dropping off?" No smile.. no "How was the car?" Just, "Got the keys? Want your paperwork?"
So we handed in the mileage / gas tank level and were on our way.
Jan 6 2016
Pros: Great car, friendly service, great price, flexible for drop off at a different location. Highly recommended.
Jan 27 2016
Pros: Newer truck glad it was a 4x4
Cons: Agent didn't have truck ready truck had 3 Iniches of snow on. It about a quarter mile from the terminal! He could have had it cleaned off warmed up and by the door like they do at my home airport in Brainerd Mn! Floor was dirty steering wheel was sticky!
Jul 22 2016
Pros: Both pick-up and drop-off places were convenient. A clearer description/explaination of how the drop-off worked - including directions - would have been nice.
Cons: My suitcase, which fits as carry-on on the plane, did NOT fit into the hatchback/trunk area of the Toyota Yaris. It worked out ok since I was alone, but could be problematic for someone who had more luggage.
Feb 25 2017
Wonderful customer service in Helena
Pros: The SUV we rented was clean and in great condition. Also, we had a family issue which prevented us from returning the car to Helena, we were flying out of Bozeman. I called Bozeman Alamo and they we're going to charge me $800 to change. I called Helena and they were sweet, wonderful and worked with me! Excellent customer service!!!!
Cons: That the person in Bozeman had no interest in helping me and only wanted to charge me $800 for a change that was less then 20miles away!!!
Mar 4 2017
Alamo isn't always great, but it is in Helena
Ice scraper included
Price as expected
Cons: The rental parking lot needs more signage
Apr 9 2017
Pros: Fast on the road at pickup.
Cons: Drop off lot is a long way from the counter where you check out
Apr 16 2017
No car available
Cons: No one was at the counter when we arrived. Waited 20 minutes for clerk to show up. ( she was outside walking) When she arrived there was no apology for us waiting. She then informs us they didn't even have the class of vehicle we had reserved (a large SUV) but they MIGHT get one back the following evening. We had to cancel our entire trip loosing $$$. Will not be reserving a car here again. We were charged a $10 by Alamo fee but did get the rest of money back.
Pros: The folks behind the counter were incredibly kind and easy to work with. When the car I reserved wasn't available, they asked what my needs were for renting and made sure I had an alternate available.
Cons: Sadly the car type I reserved wasn't available. I ended up in a larger car which wasnt terribly inconvenient but I felt like I wasn't getting what I expected.
Oct 23 2017
Pros: Car condition was fine and acquiring went smoothly.
Cons: Because we only drove locally and as a means to get ourselves to the airport while our daughter at work, we used less than 75 miles. We were then charged a $15 fee for low mileage. Ridiculous as we spared the car and company wear and tear as a result so why be penalized?
Cons: I waited at the counter at Helena Airport for almost half an hour before anyone showed up. I called the number on te sign at the counter No answer. I called the 800 number, spoke to a person, put on hold, disconnected by rating message. The attendant at the Avis counter went to look for the attendant, no luck. I called the 800 message again, waited, and finally the attendant showed up.
Jul 24 2016
Cons: I reserved an intermediate car and got a Nissan Sentra. Is that really an intermediate car? It seemed overpriced for the size and features (no satellite radio, etc). It was late at night and the parking lot was kind of far from the desk so I really didn't have an incentive to complain to the desk clerk. He told me it was a Nissan Sentra, but I'm not really familiar with many makes and models.
Surprised when I get NYC area prices in Helena, MT.