Cons: Hertz customer service was horrible, but that's a whole separate rant
Somehow my car got booked NOT at the airport despite the fact I started by searching with the airport code. I had no idea.
Somehow my pickup was scheduled an hour before the pick up office was to close. I had no idea
Our flight got in late.
The combination meant that I would not be able to get a car without a second booking, outside of Kayak.
I called Kayak customer support to fix this. Kayak was "closed for the holidays"
RIDICULOUS to close customer support for holiday trips booked on your platform.