Book Hertz car rentals at Kingston Norman Manley Airport

Reviews

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

3

2.0

Four months prior to our arrival in Kingston, I made a reservation through Hertz for a van for my wife's parents and our family of 4. The reservation was confirmed and everything looked good. Shortly before our flight left for Kingston I called to confirm everything was set, and was told that while they had my confirmed reservation that they would not have a vehicle for us. I told them my flight was about to depart and that I needed a vehicle for 6 people (plus bags). They said the biggest care I could rent was a Rav4, which only has seating for 5 people. I said that if they didn't have a suitable van/SUV that I would appreciate them locating a vehicle from another agency. I then made a reservation through Ace Rentals in Kingston airport before our flight departed after learning Hertz was not going to have the van we'd rented, but when I called Ace to confirm if they would have a van (since my Hertz confirmation was meaningless I wanted to avoid similar situation with Ace) they also said they were not sure if they would have a van when we got there. When we landed in Kingston, I went to the Hertz office and spent 20 minutes with Hertz telling me they'd asked around and that no other rental companies had vans or suitable SUVs that could accommodate our group of 6. They said I would need to rent two cars from them and said they could not offer any discount despite them screwing up my confirmed reservation. I went to Ace Rentals (Island Rentals) next door to see if they might be able to deliver on the van reservation I'd made that afternoon and was surprised they said it would be no problem and that they had a van I could rent. When I got to the rental lot I saw they actually had multiple vans available. Hertz gets an absolute F for not honoring my confirmed van reservation, for lying about asking around to get me a van, and then trying to get me to rent two cars. Have never had such a bad Customer experience. Avoid Kingston airport Hertz car rental at all costs and I am inclined to avoid Hertz in the US and other countries based on this incredibly poor experience.Reviewed Feb 26 2023

review from

2.0

The first rental I was given was a hot mess. At one point the key stopped working and the car shut off in the middle of dangerous roads. I had to call for assistance which took forever so I had to walk and get necessities to fix the car. As a female, i was surrounded by many people while walking and even trying to fix my car. By the time road side assistance called back, i already started the car and broken a nail. Over the next day, the car was still having problems and not starting which was fustrating. I finally decided to drive ALL THE way back to the airport for a different car. The service was decent but the hassle was not worth it. I spend money for good rentals not unreliable ones. Will never rent from here again!Reviewed Feb 14 2023

review from

10.0

Customer service was excellent good people very easy to work withReviewed Oct 31 2022

review from

2.0

nothing... feels like a scam. your rate quoted was at $37 per day. I ended up paying $89 per day. They gave me a old car (2014) and didn't have another vehicle to change it to.. only an upgrade.. not a very pleasant experienceReviewed May 27 2022

review from

10.0

Really helpful. Great car, good valueReviewed Mar 19 2022

review from

10.0

Really smoothReviewed Dec 3 2021

review from

8.8

Pros:The staff was super friendly. Pick up and drop off was an ease. I hope the prices will be competitive again so I can book with them again.Reviewed Oct 23 2019

review from

6.0

Nice & fast service, but expensivePros:Fast service Nice personel Thorough inspection of the car prior to departureCons:Expensive additional insurance Old car (> 84’000km) No route maps provided, not even for purchaseReviewed Aug 5 2018

review from

8.0

Pros:Quick pick upReviewed May 12 2018

review from

3.6

Going with another Car Rental Agency next timePros:The office was clean yet the employees were serving 3 people all at the same time, rather than prioritizing by whom was there first. Took us 1.5 hours to leave the office with a predetermined rental processed by Kayak.Cons:Slow uninformed service. We were told that we HAD to pay for insurance when our AMEX platinum covers us until they had to call the company. 1.5 hours to process the rental that was reserved and processed by Kayak with ALL of our information. Upon return, we were told that we “may be” charged for the flat tire we had to change. It just seems they are trying to make another buck at every step so be on your guard.Reviewed Apr 24 2018

review from

10.0

Awesome ExperiencePros:Everything about the experience was wonderful. I have already recommended this location to several persons.Cons:That T-Mobile doesn't work in Jamaica hahaReviewed May 9 2017

review from

4.0

Expensive car hires and no complete CDWPros:no major problems with the carCons:NO complete damage waiver expensive deductibles slow progress old car with overReviewed Apr 25 2017

review from

More

• 7.4 /10Avis Car Rentals at KIN
• 6.8 /10Ace Car Rentals at KIN
• 2.0 /10Payless Car Rentals at KIN
• 3.9 /10Budget Car Rentals at KIN
• 2.0 /10Alamo Car Rentals at KIN
• 8.0 /10Enterprise Rent-A-Car Car Rentals at KIN

• How much does it cost to rent a car from Hertz at Kingston Norman Manley Airport?

  On average a rental car from Hertz at Kingston Norman Manley Airport costs $48 per day.

• What is the most popular rental car from Hertz at Kingston Norman Manley Airport?

  Economy (Class Economy Car or similar) is the most frequently booked rental car type from Hertz at Kingston Norman Manley Airport.

• Where can I find Hertz car rentals at Kingston Norman Manley Airport?

  Norman Manley Intl Airport is the closest Hertz rental location to Kingston Norman Manley Airport. The telephone number for this location is +1 876 924 8028.

• Does Hertz offer shuttle or airport pick-up services from Kingston Norman Manley Airport (KIN)?

  Yes