Rude & corrupt staff, charged me almost $30 per day for insurance and forced to sign papers that i didn't wanted to as well asked money
They kept the deductible for, as far as I can tell, there being some sand on the floormats and the exterior being dusty. If I had known, I could have simply shaken out the floormat. We were driving on dirt roads, not much we could do about dust. I've never had a car rental expectation that you go through a car wash and vacuum the car out. They did not give an invoice back, just some pics showing the floor mat and the dust. That was not worth the $600 they charged. I expected the $300 for the insurance.
Gave me a very uneasy feeling the way they forced the insurance on me. Also the car was in rough shape, moldy interior, far from the quality of car I usually get from Hertz. Ultimately, they didn’t end up scamming me but I felt like they were going to at multiple stages.
It is not at the airport in Liberia. All the rentals are a shuttle there. They say you need insurance via the country but it’s per day not total. Hidden charges that aren’t explained. The pickup person asked to see a passport and took a picture with his cellphone.
Customer’s must understand third party insurance to include your credit card (exception AA Centurion) are not sufficient. You will need to pay for their mandatory liability insurance coverage or accept the risk and have a $1k deposit held on your card. If you do get in an accident and cause harm you will sign you are still responsible for the funds and the $1k deposit held will be charged.
We had a very pleasurable experience renting from Hertz. Easy to book when we got to the airport the shuttle picked us up brought us to the rental. Got In-N-Out within 20 minutes. The car was very clean efficient on gas. I’m very happy we had rented a vehicle on our trip to have the freedom to explore Costa Rica the way we wanted to.
