Cons: I called prior to taking a cab to the rental location to find they had no cars. They called me back at closing time to say the car had still not been returned and the earliest I could pick it up was 8am, which was when I needed to be at my first meeting. I used a ride service to get to my destination.
Jul 19 2016
Great gas mileage !
Pros: Car was very good with gas mileage. We drove 2200 miles for roughly $100 USD.
Cons: Car was a wee bit small for a trip to Smyrna Beach, Florida vacation trip. with two kids aged 7/10. Trunk / Hatch area a bit small also. I just needed to upgrade to mid size car next time.
Aug 18 2016
Pros: I loved that they didn't charge a huge drop-off fee for the one-way rental. The staff was very nice and professional at the location where I picked up the vehicle.
Cons: The car was not very clean and smelled of cigarette smoke.
Oct 7 2016
Unreliable- unable to get rental car
Pros: Absolutely nothing
Cons: The schedule pick-up time for the rental was after the business had closed. Leaving me with no rental for the weekend.
Mar 6 2017
Pros: They went out of their way to make the car extra clean and were friendly
Cons: however that said even though the car was very nice and clean I could still smell a strong odor of smoke in the car masked by a cheap fragrance. I had an overwhelming headache due to that smell. No matter how long I had the windows down It would not leave the car.
Mar 21 2017
Pros: Being able to return my vehicle to another location.
Cons: One salesperson said that if I had a receipt that I would get my taxi refunded when taken to another location. The salesperson at the location where I picked up the car "supposedly" did not know how to to do...UGH!
Aug 1 2017
excellent service and care
Pros: Everyone was professional, and very helpful. The car was clean, and just what I needed. My first experience with Hertz, but I will use them again, they were busy, but I was made to feel like I was their only customer.
Cons: hum, nothing.
Oct 9 2017
Car type change from purchase - Hertz
Pros: I was able to get a refund
Cons: We chose a full size car and when I checked out and paid for it the screen show that I paid for a full size car so I printed a screenshot. I received my email confirmation showing I was only getting a standard because they were out of full size. Same price.