Pros: The vehicle, once I received one, was in very good condition
Cons: I booked online for a 12 PM pickup. I showed up at noon and they did not have the car. No effort to try and figure it out. Nothing but the "deer in the headlights look". I then asked if they would call the next local office. They said ok and they did with no luck. "deer in the headlights again". So I asked them to call another office and they did. Finally a car so I had to drive an extra 25 miles to pick up my car that was supposed to be a half mile from my office. Terrible initiative and poor customer service.