They moved and had no transportation to new locati
Pros: The car was as expected
Cons: Very poor communicating, did not inform customers about moving about 10 miles away
Jul 17 2016
Cons: Returning my car in Dallas to DFW Airport and was caught in funeral procession for one of the DFW Police Officers, no worries I waited and paid my respects. I was an hour late to drop off my car, they charged 58.00 an hour plus another 23.00 insurance fee, so 81 dollars for being 1 hour late ridiculous. The worst part is the guy scanned my car in said have a good day everything was good, then as I am going to my flight I review the receipt and noticed the extra charge. At least they could of said something. I will never rent from them again.
Jul 19 2016
Pros: rep was a nice person
Cons: Drop-off location had closed and moved to the airport and was NOT indicated on their website
Mar 8 2017
Pros: The person working the office (Rosie) was very pleasant and helpful.
Cons: Zero signage at the road, parking lot, or building.
I called from outside to confirm the location and had to take an unmarked elevator to the second floor. The door in the lobby had a note "Do NOT knock - call________ for Hertz assistance"
Very strange, awkward, and tenuous.
Only one person working the office so when she went down to help the other patron, I was left alone in the office until her return. (Again an awkward experience.)
To top it all off, the car was covered in mud.
Apr 7 2017
Pros: The agent, Rosie Ball, was very gracious and professional.
Cons: The car had over 40,000 miles on it and the tread on the tires was very low. I had to drive thru heavy weather so it was very scary. The key fob would not open the trunk.
Aug 3 2017
Pros: They did not have the SUV that I actually rented, but I felt they were very accommodating and found me a nice enough automobile. Although I would have rather had the SUV, the car was fine.
Cons: The place needs some signs so that people know where to go to pick up and drop off. The Hertz office is behind locked doors, and unless someone happens to walk by and let you in, you have to stand by the locked door until someone sees you. The sign posted on the door with phone numbers to call for assistance has bad/wrong phone numbers!
Pros: I liked the fact that after Enterprise tried to jack up the price by $60 on the phone Kayak had a bigger car at a cheaper price. Never call Enterprise for a rental go through a website like Kayak to protect yourself.
Cons: I got a quote from Enterprise on a rental then called back 20 minutes later to rent it and Enterprise increased the rate by $60 dollars. They claimed the price went up in the last 20 minutes but Kayak had the car at the origional price and th3 next morning I checked it was at the origional price online. They don't seem to think the consumer is very bright.