They moved and had no transportation to new locati
Pros: The car was as expected
Cons: Very poor communicating, did not inform customers about moving about 10 miles away
Jul 17 2016
Cons: Returning my car in Dallas to DFW Airport and was caught in funeral procession for one of the DFW Police Officers, no worries I waited and paid my respects. I was an hour late to drop off my car, they charged 58.00 an hour plus another 23.00 insurance fee, so 81 dollars for being 1 hour late ridiculous. The worst part is the guy scanned my car in said have a good day everything was good, then as I am going to my flight I review the receipt and noticed the extra charge. At least they could of said something. I will never rent from them again.
Jul 19 2016
Pros: rep was a nice person
Cons: Drop-off location had closed and moved to the airport and was NOT indicated on their website
Pros: I liked the fact that after Enterprise tried to jack up the price by $60 on the phone Kayak had a bigger car at a cheaper price. Never call Enterprise for a rental go through a website like Kayak to protect yourself.
Cons: I got a quote from Enterprise on a rental then called back 20 minutes later to rent it and Enterprise increased the rate by $60 dollars. They claimed the price went up in the last 20 minutes but Kayak had the car at the origional price and th3 next morning I checked it was at the origional price online. They don't seem to think the consumer is very bright.